NHTSA has received 3 owner complaints about the 2023 Jeep Cherokee, or 0.8 per year on the road — far fewer complaints than typical (complaint index 0.02, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #1 of 92 by complaints per year (#1 = fewest). Against other Jeep models its rate is 99% lower; against other Compact SUVs it is 99% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2024-12-16 and 2026-06-23. Median delay from incident to filing: 47 days.
3Complaints
0.8Complaints per year on the road
0.02Complaint index vs. all tracked vehicles
1Recalls
33.3%Share involving a crash or fire
1Last 12 months
Analysis
The previous model year (2022) drew 10.7 complaints per year, more than this one.
The most common problem area is Transmission / powertrain (66.7% of complaints), followed by Brakes (33.3%). Transmission / powertrain complaints are 5.7 times as common here as across all tracked vehicles. 1 report (33.3%) describes a crash or fire; owners mention 1 injury and 0 deaths.
1 complaint was filed in the last 12 months.
NHTSA lists 1 safety recall for this model year.
Complaint index
vs. all tracked vehicles0.02
vs. other Jeep models0.01
vs. other 2023 models0.02
vs. other Compact SUVs0.01
Complaints in first 2 years on the road · vs. same-year average (1)0.01
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed.
Transmission / powertrain · 2024-12-16 · ODI 11630925 · Crash
The contact owns a 2023 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted.
Transmission / powertrain · 2026-06-23 · ODI 11745981
The contact owns a 2023 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly came to a complete stop, after which the contact became aware that the parking brake had engaged independently.
Brakes · 2025-02-12 · ODI 11642359
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
