Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2022-04-18 and 2026-10-08. Median delay from incident to filing: 9 days.
Analysis
The previous model year (2022) drew 9.6 complaints per year, fewer than this one. The following model year (2024) drew 38.0 per year, fewer than this one. In its first two years on the road the 2023 model collected 177 complaints, 113% higher than the average vehicle of the same model year.
The most common problem area is Engine (22.2% of complaints), followed by Electrical (18.6%) and Unspecified or other (11.8%). 29 reports (9.5%) describe a crash or fire; owners mention 18 injuries and 0 deaths.
Half of the reported incidents happened within 16 months of the model year's start; the busiest period was the first year (41% of incidents). In the last 12 months 74 new complaints were filed, versus 67 in the 12 months before — up 10%.
NHTSA lists 7 safety recalls for this model year, 1 with a do-not-drive or park-outside warning.
Safety recalls (7)
TRAILER HITCHES Campaign 25V874000 · 2025-12-17
Summary: Kia America, Inc. (Kia) is recalling certain 2023-2025 Sportage Plug-In Hybrid Electric (PHEV) and 2024-2025 Sportage vehicles equipped with a 4.2" screen and a Genuine Kia tow hitch harness accessory. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Risk: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: Dealers will replace the tow hitch harness control module, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC359. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 31, 2025.
STRUCTURE:BODY:ROOF AND PILLARS Campaign 24V025000 · 2024-01-18
Summary: Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Risk: A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
Remedy: Dealers will inspect the roof molding and replace or secure it as necessary, free of charge. Owner notification letters were mailed March 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC292.
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:PUMP Campaign 23V531000 · 2023-07-31
⚠ Park-outside / do-not-drive warning
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Risk: An electric oil pump assembly that overheats increases the risk of a vehicle fire.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect and replace the electric oil pump controller, as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC275.
SERVICE BRAKES, HYDRAULIC:POWER ASSIST Campaign 23V410000 · 2023-06-07
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Risk: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the brake booster as necessary, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC272.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Campaign 23V298000 · 2023-04-26
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Risk: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 22V878000 · 2022-11-28
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The side curtain air bags may have been twisted during installation.
Risk: A twisted air bag can deploy improperly, increasing the risk of injury.
Remedy: Dealers will inspect and reinstall the side curtain air bags as necessary, free of charge. Owner notification letters were mailed December 28, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC257.
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR Campaign 22V651000 · 2022-08-29
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
Risk: An engine stall increases the risk of a crash, and an electrical surge increases the risk of a fire.
Remedy: Dealers will inspect and tighten the alternator battery positive terminal nut, as necessary, free of charge. Owner notification letters were mailed September 23, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC248.
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