NHTSA has received 46 owner complaints about the 2023 Jeep Compass, or 12.1 per year on the road — far fewer complaints than typical (complaint index 0.30, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #29 of 92 by complaints per year (#1 = fewest). Against other Jeep models its rate is 82% lower; against other Compact SUVs it is 80% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-03-26 and 2026-09-22. Median delay from incident to filing: 19 days.
46Complaints
12.1Complaints per year on the road
0.3Complaint index vs. all tracked vehicles
2Recalls
4.3%Share involving a crash or fire
11Last 12 months
Analysis
The previous model year (2022) drew 46.8 complaints per year, more than this one. The following model year (2024) drew 19.0 per year, more than this one. In its first two years on the road the 2023 model collected 29 complaints, 65% lower than the average vehicle of the same model year.
The most common problem area is Electrical (26.1% of complaints), followed by Engine (15.2%) and Transmission / powertrain (10.9%). Electrical complaints are 1.7 times as common here as across all tracked vehicles. 2 reports (4.3%) describe a crash or fire; owners mention 1 injury and 0 deaths.
Half of the reported incidents happened within 19 months of the model year's start; the busiest period was the first year (41% of incidents). In the last 12 months 11 new complaints were filed, versus 9 in the 12 months before — up 22%.
NHTSA lists 2 safety recalls for this model year.
Complaint index
vs. all tracked vehicles0.3
vs. other Jeep models0.18
vs. other 2023 models0.29
vs. other Compact SUVs0.2
Complaints in first 2 years on the road · vs. same-year average (29)0.35
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard.
Steering · 2023-05-28 · ODI 11524228 · Crash
Multiple electronic/body-control systems fail intermittently, confirmed by dealer diagnostics (DTC summary report, 5+ service visits): Active Lane Management/Blind Spot system shows "blind spot alert unavailable" and lane-keep faults, mainly during turns and…
Electrical · 2026-09-22 · ODI 11766194
Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint.
Steering · 2026-05-27 · ODI 11740475
The heating unit isn’t working. It blows out cold air when on hot and sometimes it switches to different setting for the heating unit.
Unspecified or other · 2026-04-30 · ODI 11734748
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 24V436000 · 2024-06-13 · Over-the-air fix
Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Risk: An IPC display that is not bright enough may not clearly show critical safety information, such as the speedometer or warning lights, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed August 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 88A.
