Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2018-05-03 and 2026-09-02. Median delay from incident to filing: 13 days.
Analysis
The previous model year (2018) drew 78.6 complaints per year, fewer than this one. The following model year (2020) drew 43.1 per year, fewer than this one. In its first two years on the road the 2019 model collected 503 complaints, 523% higher than the average vehicle of the same model year.
The most common problem area is Transmission / powertrain (40.9% of complaints), followed by Engine (28.8%) and Electrical (9.9%). Transmission / powertrain complaints are 3.5 times as common here as across all tracked vehicles. Within Transmission / powertrain reports, owners most often mention “ptu”, “transfer”, “train”, “power” and “unit”. 58 reports (3.6%) describe a crash or fire; owners mention 37 injuries and 0 deaths.
Half of the reported incidents happened within 54 months of the model year's start; the busiest period was after five years (44% of incidents). In the last 12 months 363 new complaints were filed, versus 329 in the 12 months before — a steady pace.
NHTSA lists 11 safety recalls for this model year. 89% of the complaints fall in component areas that a recall addresses.
Safety recalls (11)
POWER TRAIN Campaign 26V290000 · 2026-05-07
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
POWER TRAIN Campaign 25V011000 · 2025-04-29
Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risk: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
STEERING:RACK AND PINION:RACK Campaign 19V637000 · 2019-08-29
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
AIR BAGS Campaign 19V449000 · 2019-06-13
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Risk: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
SEATS Campaign 19V248000 · 2019-03-28
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Risk: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Campaign 18V917000 · 2018-12-20
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of
activation of warning chimes, messages, and gauges.
Risk: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
POWER TRAIN:AUTOMATIC TRANSMISSION Campaign 18V739000 · 2018-10-19
Summary: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Risk: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD Campaign 18V524000 · 2018-08-09
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER Campaign 18V523000 · 2018-08-09
Summary: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Risk: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
POWER TRAIN:AUTOMATIC TRANSMISSION Campaign 18V492000 · 2018-07-26
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Risk: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
ENGINE AND ENGINE COOLING:ENGINE Campaign 18V344000 · 2018-05-25
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Risk: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
How to check whether your car has an open recall ›
Frequently asked questions
How many complaints were filed for the 2019 Jeep Cherokee?
1,623 complaints were filed with NHTSA for the 2019 Jeep Cherokee, or about 211.5 per year on the road.
What is the most common problem reported for the 2019 Jeep Cherokee?
The most common category is Transmission / powertrain, accounting for 40.9% of complaints.
Does the 2019 Jeep Cherokee have any recalls?
NHTSA lists 11 safety recall(s) for this model year.
Is the 2019 Jeep Cherokee still generating complaints?
In the last 12 months 363 new complaints were filed, versus 329 in the 12 months before — a steady pace.
How does the 2019 Jeep Cherokee compare with similar vehicles?
NHTSA has received 1,623 owner complaints about the 2019 Jeep Cherokee, or 211.5 per year on the road — far more complaints than typical for a vehicle of its age (complaint index 5.03, where 1.00 is the average of all tracked vehicles). Among the 76 model-year 2019 vehicles we track, it ranks #76 for fewest complaints per year. Against other Jeep models its rate is 190% higher; against other Compact SUVs it is 240% higher.