Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2018-05-03 e 2026-09-02. Mediana entre o incidente e o registro: 13 dias.
Análise
O ano-modelo anterior (2018) registrou 78,6 reclamações por ano, menos do que este. O ano-modelo seguinte (2020) registrou 43,1 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2019 acumulou 503 reclamações, 523 % maior que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Transmissão (40,9 % das reclamações), seguido de Motor (28,8 %) e Sistema elétrico (9,9 %). Reclamações de Transmissão são aqui 3,5 vezes mais frequentes do que no conjunto dos veículos acompanhados. Nas reclamações de Transmissão, os donos mencionam sobretudo “ptu”, “transfer”, “train”, “power” e “unit”. 58 reclamações (3,6 %) descrevem colisão ou incêndio; os donos mencionam 37 feridos e 0 mortes.
Metade dos incidentes relatados ocorreu em até 54 meses após o início do ano-modelo; o período mais intenso foi depois de cinco anos (44 % dos incidentes). Nos últimos 12 meses foram registradas 363 novas reclamações, contra 329 nos 12 meses anteriores: um ritmo constante.
A NHTSA lista 11 recalls de segurança para este ano-modelo. 89 % das reclamações estão em áreas de componentes cobertas por um recall.
Recalls de segurança (11)
POWER TRAIN Número 26V290000 · 2026-05-07
Resumo: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Risco: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Solução: The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
POWER TRAIN Número 25V011000 · 2025-04-29
Resumo: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risco: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Solução: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
STEERING:RACK AND PINION:RACK Número 19V637000 · 2019-08-29
Resumo: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Risco: A loss of steering control increases the risk of a crash.
Solução: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
AIR BAGS Número 19V449000 · 2019-06-13
Resumo: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Risco: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Solução: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
SEATS Número 19V248000 · 2019-03-28
Resumo: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Risco: In the event of a crash, the seat may move, increasing the risk of injury.
Solução: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Número 18V917000 · 2018-12-20
Resumo: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of
activation of warning chimes, messages, and gauges.
Risco: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Solução: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
POWER TRAIN:AUTOMATIC TRANSMISSION Número 18V739000 · 2018-10-19
Resumo: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Risco: A vehicle stall can increase the risk of crash.
Solução: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD Número 18V524000 · 2018-08-09
Resumo: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risco: A vehicle stall can increase the risk of a crash.
Solução: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER Número 18V523000 · 2018-08-09
Resumo: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Risco: A reduction of braking performance can increase the risk of a crash.
Solução: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
POWER TRAIN:AUTOMATIC TRANSMISSION Número 18V492000 · 2018-07-26
Resumo: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Risco: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Solução: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
ENGINE AND ENGINE COOLING:ENGINE Número 18V344000 · 2018-05-25
Resumo: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Risco: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Solução: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Como saber se o seu carro tem um recall pendente ›
Perguntas frequentes
Quantas reclamações tem o Jeep Cherokee 2019?
Foram registradas 1.623 reclamações na NHTSA para o Jeep Cherokee 2019, cerca de 211,5 por ano em circulação.
Qual é o problema mais comum do Jeep Cherokee 2019?
A categoria mais comum é Transmissão, com 40,9 % das reclamações.
O Jeep Cherokee 2019 tem recalls?
A NHTSA lista 11 recall(s) de segurança para este ano-modelo.
O Jeep Cherokee 2019 ainda gera reclamações?
Nos últimos 12 meses foram registradas 363 novas reclamações, contra 329 nos 12 meses anteriores: um ritmo constante.
Como o Jeep Cherokee 2019 se compara a veículos semelhantes?
A NHTSA recebeu 1.623 reclamações de proprietários sobre o Jeep Cherokee 2019, ou seja, 211,5 por ano em circulação: muito mais reclamações que o habitual para um veículo dessa idade (índice de reclamações 5,03; 1,00 é a média de todos os veículos acompanhados). Entre os 76 veículos do ano-modelo 2019 que acompanhamos, fica em 76º lugar por menos reclamações ao ano. Em relação a outros modelos Jeep, sua taxa é 190 % maior; em relação a outros SUVs compactos, é 240 % maior.