InsightArise Cars米国の自動車オーナー苦情指数
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2019 年式 Jeep Cherokee の不具合・苦情・リコール

かなり多い 前年比 ±30% 以内

NHTSA には 2019 年式 Jeep Cherokee についてオーナー苦情が 1,660 件寄せられており、車齢1年あたり 213.1 件で、苦情は一般的な水準よりかなり多い水準です(苦情指数 5.28、1.00 が追跡中の全車種の平均)。追跡中の 2019 年式 78 車種のうち、年あたり苦情の少なさで 78 位です。Jeep の他車種と比べると苦情率は220% 高い、他のコンパクト SUVと比べると253% 高いです。

数値は路上にある期間で正規化しており、販売台数では割っていません。売れている車種ほど報告は多くなり、個々の苦情は検証されていません。 集計方法

苦情の提出日は 2018-05-03 から 2026-10-13 まで。 発生から提出までの中央値:12 日。

1,660苦情
213.1車齢1年あたりの苦情数
5.28苦情指数 追跡中の全車種との比較
11リコール
3.5%衝突・火災を含む割合
350直近12か月

分析

前年式(2018)は年あたり 78.2 件で、この年式より少ない。翌年式(2020)は年あたり 47.7 件で、この年式より少ない。2019 年式は発売後2年間で 503 件の苦情を集め、同年式の平均的な車より535% 高い水準でした。

最も多い問題領域はトランスミッション/駆動系(苦情の 41.7%)で、次いでエンジン(28.4%)、電装(9.7%)です。トランスミッション/駆動系の苦情は、追跡中の全車種と比べて 3.6 倍の割合で発生しています。58 件(3.5%)は衝突または火災を伴い、負傷 37 件、死亡 0 件が報告されています。

報告された事象の半数は年式開始から 55 か月以内に発生し、最も多い時期は5年目以降(45%)でした。直近12か月の新規苦情は 350 件で、その前の12か月は 364 件。4% の減少です。

NHTSA はこの年式について11 件の安全リコールを掲載しています。

苦情指数

  • 追跡中の全車種との比較5.28
  • Jeep の他車種との比較3.2
  • 他の 2019 年式との比較4.73
  • 他のコンパクト SUVとの比較3.53
  • 発売後2年間の苦情数 · 同年式平均との比較 (503)6.35
  • 78 車種中 78 位 · 2019ランキング ›

1.00 は比較グループと同じ水準。2.00 は車齢1年あたりの苦情が2倍。

他の年式

  • 201878.2 年あたり1.94
  • 2019213.1 年あたり5.28
  • 202047.7 年あたり1.18
  • 202129.9 年あたり0.74
  • 202210.7 年あたり0.27
  • 20230.8 年あたり0.02
  • 20268.0 年あたり0.2

Jeep Cherokee 年式別の不具合・苦情・リコール ›

オーナーの苦情の内容

  • トランスミッション/駆動系693 · 41.7% · 3.57×
  • エンジン472 · 28.4% · 1.27×
  • 電装161 · 9.7% · 0.62×
  • 不明・その他129 · 7.8% · 0.87×
  • ステアリング60 · 3.6% · 0.56×
  • ブレーキ50 · 3.0% · 0.5×
  • エアバッグ・シートベルト32 · 1.9% · 0.5×
  • ボディ・構造24 · 1.4% · 0.15×

全車種との比較: 1.00 = 全車種平均

問題領域: トランスミッション/駆動系 · エンジン · 電装 · 不明・その他 · ブレーキ · ステアリング · エアバッグ・シートベルト

苦情が提出された年

2018: 103 103 2018 2019: 237 237 2019 2020: 163 163 2020 2021: 111 111 2021 2022: 94 94 2022 2023: 137 137 2023 2024: 126 126 2024 2025: 425 425 2025 2026: 264 264 2026
  • 衝突の報告: 40
  • 火災の報告: 19
  • 負傷: 37
  • 死亡: 0

事故発生時の車齢

  • 1年未満23.6%
  • 1〜2年8.9%
  • 2〜3年6.7%
  • 3〜5年15.6%
  • 5年以上45.2%

事故時車齢の中央値: 55 か月

オーナーの報告

NHTSA に提出された苦情(英語)の抜粋。長さの都合で短縮しています。ODI 番号は NHTSA の記録番号です。

同セグメントの競合 · 2019 · コンパクト SUV

車種苦情車齢1年あたりの苦情数苦情指数
2019 Kia Sportage709.00.22
2019 Volkswagen Tiguan19324.80.61
2019 Mazda CX-527034.70.86
2019 Chevrolet Equinox30539.20.97
2019 Jeep Compass33042.41.05
2019 Hyundai Tucson38349.21.22
2019 Nissan Rogue43756.11.39
2019 Ford Escape59576.41.89
2019 Subaru Forester834107.12.65
2019 Toyota RAV4901115.72.87
2019 Honda CR-V1,105141.93.52
2019 Jeep Cherokee1,660213.15.28

安全リコール (11)

POWER TRAIN 番号 26V290000 · 2026-05-07

概要: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

リスク: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

対策: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

POWER TRAIN 番号 25V011000 · 2025-01-16

概要: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

リスク: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

対策: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

STEERING:RACK AND PINION:RACK 番号 19V637000 · 2019-08-29

概要: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

リスク: A loss of steering control increases the risk of a crash.

対策: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

AIR BAGS 番号 19V449000 · 2019-06-13

概要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.

リスク: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.

対策: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.

SEATS 番号 19V248000 · 2019-03-28

概要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.

リスク: In the event of a crash, the seat may move, increasing the risk of injury.

対策: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 番号 18V917000 · 2018-12-20

概要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.

リスク: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.

対策: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.

POWER TRAIN:AUTOMATIC TRANSMISSION 番号 18V739000 · 2018-10-19

概要: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.

リスク: A vehicle stall can increase the risk of crash.

対策: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 番号 18V524000 · 2018-08-09

概要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

リスク: A vehicle stall can increase the risk of a crash.

対策: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 番号 18V523000 · 2018-08-09

概要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

リスク: A reduction of braking performance can increase the risk of a crash.

対策: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.

POWER TRAIN:AUTOMATIC TRANSMISSION 番号 18V492000 · 2018-07-26

概要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.

リスク: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.

対策: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

ENGINE AND ENGINE COOLING:ENGINE 番号 18V344000 · 2018-05-25

概要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.

リスク: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.

対策: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.

自分の車に未対応のリコールがないか確認する方法 ›

調査

追跡中の年式に NHTSA の調査はありません。