InsightArise Cars美国车主投诉指数
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2019 款 Jeep Cherokee 问题、投诉与召回

多很多 平稳

NHTSA 收到 2019 款 Jeep Cherokee 的车主投诉共 1,623 条,折合每车龄年 211.5 条,以同车龄的车来说投诉比一般车多很多(投诉指数 5.03;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 76 名。与 Jeep 其他车型相比,它的投诉率高 190%;与其他紧凑型 SUV相比则高 240%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-05-03 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:13 天。

1,623投诉
211.5每车龄年投诉数
5.03投诉指数 对比全部跟踪车型
11召回
3.6%涉及碰撞或起火的比例
363近 12 个月

分析

前一年款(2018)每年 78.6 条,比这一年款少。后一年款(2020)每年 43.1 条,比这一年款少。2019 款上路前两年累计 503 条投诉,比同年款车的平均高 523%。

最常见的问题类别是变速箱/动力系统(占投诉 40.9%),其次是发动机(28.8%)与电气(9.9%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 3.5 倍。在变速箱/动力系统类投诉里,车主最常提到 “ptu”、“transfer”、“train”、“power”与“unit”。有 58 条投诉(3.6%)提到碰撞或起火;车主报告 37 人受伤、0 人死亡。

一半的事故发生在年款起算 54 个月内;最集中的时期是五年以后(占 44%)。近 12 个月新增 363 条投诉,前 12 个月是 329 条,速度大致平稳。

NHTSA 列出该年款 11 项安全召回。 有 89% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型5.03
  • 对比 Jeep 其他车型2.9
  • 对比其他 2019 年款4.62
  • 对比其他紧凑型 SUV3.4
  • 上路前两年的投诉数 · 对比同年款平均 (503)6.23
  • 第 76 名/共 76 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201878.6 每年1.87
  • 2019211.5 每年5.03
  • 202043.1 每年1.02
  • 202127.1 每年0.64
  • 202210.3 每年0.24
  • 20230.8 每年0.02

Jeep Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统664 · 40.9% · 3.52×
  • 发动机467 · 28.8% · 1.3×
  • 电气160 · 9.9% · 0.63×
  • 内饰与配置128 · 7.9% · 0.88×
  • 转向60 · 3.7% · 0.57×
  • 刹车50 · 3.1% · 0.51×
  • 安全气囊与安全带32 · 2.0% · 0.52×
  • 车身与结构24 · 1.5% · 0.16×

对比全部车型: 1.00 = 全部车型平均

变速箱/动力系统 · 投诉中常见的词

  • ptu285
  • transfer161
  • train164
  • power315
  • unit151
  • recall300

发动机 · 投诉中常见的词

  • engine245
  • oil125
  • stalled84
  • shut95
  • restart79
  • stalls44

电气 · 投诉中常见的词

  • radio37
  • battery40
  • shut27
  • turn35
  • uconnect11
  • light50

问题分类: 变速箱/动力系统 · 发动机 · 电气 · 内饰与配置 · 刹车 · 转向 · 安全气囊与安全带

投诉提交的年份

2018: 103 103 2018 2019: 237 237 2019 2020: 163 163 2020 2021: 111 111 2021 2022: 94 94 2022 2023: 137 137 2023 2024: 126 126 2024 2025: 425 425 2025 2026: 227 227 2026
  • 报告碰撞: 40
  • 报告起火: 19
  • 受伤: 37
  • 死亡: 0

事故发生时的车龄

  • 1 年内24.1%
  • 1–2 年9.1%
  • 2–3 年6.9%
  • 3–5 年16.0%
  • 5 年以上43.9%

事故车龄中位数: 54 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2019 Kia Sportage699.00.21
2019 Volkswagen Tiguan18924.60.58
2019 Mazda CX-526734.80.83
2019 Chevrolet Equinox30039.10.93
2019 Jeep Compass32742.61.01
2019 Hyundai Tucson37548.91.16
2019 Nissan Rogue43156.21.34
2019 Ford Escape58075.61.8
2019 Subaru Forester832108.42.58
2019 Toyota RAV4897116.92.78
2019 Honda CR-V1,088141.83.37
2019 Jeep Cherokee1,623211.55.03

安全召回 (11)

POWER TRAIN 案号 26V290000 · 2026-05-07

摘要: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

风险: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

处置: The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

POWER TRAIN 案号 25V011000 · 2025-04-29

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

风险: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

处置: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

STEERING:RACK AND PINION:RACK 案号 19V637000 · 2019-08-29

摘要: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

风险: A loss of steering control increases the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

AIR BAGS 案号 19V449000 · 2019-06-13

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.

风险: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.

处置: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.

SEATS 案号 19V248000 · 2019-03-28

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.

风险: In the event of a crash, the seat may move, increasing the risk of injury.

处置: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 18V917000 · 2018-12-20

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.

风险: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.

处置: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 18V739000 · 2018-10-19

摘要: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.

风险: A vehicle stall can increase the risk of crash.

处置: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 案号 18V524000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

风险: A vehicle stall can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 18V523000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

风险: A reduction of braking performance can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 18V492000 · 2018-07-26

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.

风险: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

ENGINE AND ENGINE COOLING:ENGINE 案号 18V344000 · 2018-05-25

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.

风险: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2019 款 Jeep Cherokee 有多少投诉?

NHTSA 收到 2019 款 Jeep Cherokee 共 1,623 条投诉,约每车龄年 211.5 条。

2019 款 Jeep Cherokee 最常见的问题是什么?

最常见的类别是变速箱/动力系统,占投诉的 40.9%。

2019 款 Jeep Cherokee 有召回吗?

NHTSA 列出该年款 11 项安全召回。

2019 款 Jeep Cherokee 现在还有人在投诉吗?

近 12 个月新增 363 条投诉,前 12 个月是 329 条,速度大致平稳。

2019 款 Jeep Cherokee 跟同类车比起来如何?

NHTSA 收到 2019 款 Jeep Cherokee 的车主投诉共 1,623 条,折合每车龄年 211.5 条,以同车龄的车来说投诉比一般车多很多(投诉指数 5.03;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 76 名。与 Jeep 其他车型相比,它的投诉率高 190%;与其他紧凑型 SUV相比则高 240%。