InsightArise Cars美国车主投诉指数
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2018 款 Jeep Cherokee 问题、投诉与召回

较多 平稳

NHTSA 收到 2018 款 Jeep Cherokee 的车主投诉共 682 条,折合每车龄年 78.6 条,以同车龄的车来说投诉比一般车多(投诉指数 1.87;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 57 名。与 Jeep 其他车型相比,它的投诉率高 8%;与其他紧凑型 SUV相比则高 26%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2017-11-16 与 2026-08-26 之间。 事故发生到提交投诉的中位延迟:5 天。

682投诉
78.6每车龄年投诉数
1.87投诉指数 对比全部跟踪车型
7召回
2.3%涉及碰撞或起火的比例
80近 12 个月

分析

后一年款(2019)每年 211.5 条,比这一年款多。2018 款上路前两年累计 165 条投诉,比同年款车的平均高 85%。

最常见的问题类别是变速箱/动力系统(占投诉 36.8%),其次是发动机(23.3%)与电气(17.3%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 3.2 倍。在变速箱/动力系统类投诉里,车主最常提到 “shifter”、“ptu”、“power train”、“power transfer”与“transfer unit”。有 16 条投诉(2.3%)提到碰撞或起火;车主报告 7 人受伤、0 人死亡。

一半的事故发生在年款起算 37 个月内;最集中的时期是五年以后(占 33%)。近 12 个月新增 80 条投诉,前 12 个月是 82 条,速度大致平稳。

NHTSA 列出该年款 7 项安全召回。 有 93% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Desiccated Air Bag Inflator Rupture”(2021-09-17 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.87
  • 对比 Jeep 其他车型1.08
  • 对比其他 2018 年款1.6
  • 对比其他紧凑型 SUV1.26
  • 上路前两年的投诉数 · 对比同年款平均 (165)1.85
  • 第 57 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201878.6 每年1.87
  • 2019211.5 每年5.03
  • 202043.1 每年1.02
  • 202127.1 每年0.64
  • 202210.3 每年0.24
  • 20230.8 每年0.02

Jeep Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统251 · 36.8% · 3.16×
  • 发动机159 · 23.3% · 1.05×
  • 电气118 · 17.3% · 1.1×
  • 内饰与配置99 · 14.5% · 1.62×
  • 刹车22 · 3.2% · 0.53×
  • 安全气囊与安全带11 · 1.6% · 0.42×
  • 转向6 · 0.9% · 0.14×
  • 燃油系统5 · 0.7% · 0.16×

对比全部车型: 1.00 = 全部车型平均

变速箱/动力系统 · 投诉中常见的词

  • shifter118
  • ptu58
  • power train47
  • power transfer30
  • transfer unit28
  • notification power26

发动机 · 投诉中常见的词

  • oil77
  • shifter30
  • change33
  • low37
  • engine71
  • shut33

电气 · 投诉中常见的词

  • shifter76
  • red28
  • lights50
  • gear24
  • turn31
  • message24

问题分类: 变速箱/动力系统 · 发动机 · 电气 · 内饰与配置 · 刹车 · 转向 · 安全气囊与安全带

投诉提交的年份

2017: 2 2 2017 2018: 35 35 2018 2019: 128 128 2019 2020: 144 144 2020 2021: 75 75 2021 2022: 51 51 2022 2023: 43 43 2023 2024: 61 61 2024 2025: 89 89 2025 2026: 54 54 2026
  • 报告碰撞: 11
  • 报告起火: 5
  • 受伤: 7
  • 死亡: 0

事故发生时的车龄

  • 1 年内9.1%
  • 1–2 年20.4%
  • 2–3 年18.3%
  • 3–5 年18.8%
  • 5 年以上33.4%

事故车龄中位数: 37 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2018 Mazda CX-511713.50.32
2018 Kia Sportage16218.70.44
2018 Volkswagen Tiguan28833.20.79
2018 Toyota RAV434539.80.95
2018 Hyundai Tucson39145.11.07
2018 Chevrolet Equinox40346.51.11
2018 Subaru Forester49356.81.35
2018 Jeep Cherokee68278.61.87
2018 Nissan Rogue70280.91.92
2018 Jeep Compass936107.92.56
2018 Ford Escape1,778205.04.87
2018 Honda CR-V2,128245.35.83

安全召回 (7)

POWER TRAIN 案号 25V011000 · 2025-04-29

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

风险: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

处置: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 案号 18V524000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

风险: A vehicle stall can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT 案号 18V494000 · 2018-07-26

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.

风险: If the halfshaft bearing cage breaks, the halfshaft may not be able to transmit engine power, causing a loss of drive or it can allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the front right halfshaft assemblies, free of charge. The recall began September 20, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U78.

ELECTRICAL SYSTEM:WIRING 案号 18V332000 · 2018-05-17

摘要: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

风险: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS 案号 18V282000 · 2018-05-01

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.

风险: A fuel leak in the presence of the ignition source can increase the risk of a fire.

处置: Chrysler will notify owners, and dealers will inspect the fuel tube, replacing it as necessary, free of charge. The recall began May 24, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U39.

ENGINE AND ENGINE COOLING:ENGINE 案号 17V670000 · 2017-10-24

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.

风险: If the oil pump fails, the engine will stall, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the oil pump, replacing it as necessary, free of charge. The recall began December 5, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T65.

EQUIPMENT:OTHER:LABELS 案号 17V543000 · 2017-08-31

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

处置: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Jeep Cherokee 有多少投诉?

NHTSA 收到 2018 款 Jeep Cherokee 共 682 条投诉,约每车龄年 78.6 条。

2018 款 Jeep Cherokee 最常见的问题是什么?

最常见的类别是变速箱/动力系统,占投诉的 36.8%。

2018 款 Jeep Cherokee 有召回吗?

NHTSA 列出该年款 7 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Desiccated Air Bag Inflator Rupture”(2021-09-17 开启,仍在进行中)。

2018 款 Jeep Cherokee 现在还有人在投诉吗?

近 12 个月新增 80 条投诉,前 12 个月是 82 条,速度大致平稳。

2018 款 Jeep Cherokee 跟同类车比起来如何?

NHTSA 收到 2018 款 Jeep Cherokee 的车主投诉共 682 条,折合每车龄年 78.6 条,以同车龄的车来说投诉比一般车多(投诉指数 1.87;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 57 名。与 Jeep 其他车型相比,它的投诉率高 8%;与其他紧凑型 SUV相比则高 26%。