InsightArise Cars美国车主投诉指数
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2021 款 Jeep Cherokee 问题、投诉与召回

较少 升温

NHTSA 收到 2021 款 Jeep Cherokee 的车主投诉共 173 条,折合每车龄年 29.9 条,投诉比一般车少(投诉指数 0.74;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 52 名。与 Jeep 其他车型相比,它的投诉率低 55%;与其他紧凑型 SUV相比则低 50%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2021-02-14 与 2026-10-12 之间。 事故发生到提交投诉的中位延迟:11 天。

173投诉
29.9每车龄年投诉数
0.74投诉指数 对比全部跟踪车型
4召回
7.5%涉及碰撞或起火的比例
78近 12 个月

分析

前一年款(2020)每年 47.7 条,比这一年款多。后一年款(2022)每年 10.7 条,比这一年款少。2021 款上路前两年累计 29 条投诉,比同年款车的平均低 53%。

最常见的问题类别是变速箱/动力系统(占投诉 52.0%),其次是发动机(16.2%)与未指明或其他(8.7%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 4.5 倍。有 13 条投诉(7.5%)提到碰撞或起火;车主报告 8 人受伤、0 人死亡。

一半的事故发生在年款起算 54 个月内;最集中的时期是第三到第五年(占 34%)。近 12 个月新增 78 条投诉,前 12 个月是 33 条,增加 136%。

NHTSA 列出该年款 4 项安全召回。

投诉指数

  • 对比全部跟踪车型0.74
  • 对比 Jeep 其他车型0.45
  • 对比其他 2021 年款0.77
  • 对比其他紧凑型 SUV0.5
  • 上路前两年的投诉数 · 对比同年款平均 (29)0.47
  • 第 52 名/共 85 · 2021排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Jeep Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统90 · 52.0% · 4.45×
  • 发动机28 · 16.2% · 0.73×
  • 未指明或其他15 · 8.7% · 0.97×
  • 电气9 · 5.2% · 0.33×
  • 刹车8 · 4.6% · 0.76×
  • 安全气囊与安全带8 · 4.6% · 1.21×
  • 轮胎、轮毂与悬挂6 · 3.5% · 1.4×
  • 燃油系统2 · 1.2% · 0.28×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱/动力系统 · 发动机 · 电气 · 未指明或其他 · 刹车 · 转向 · 安全气囊与安全带

投诉提交的年份

2021: 13 13 2021 2022: 16 16 2022 2023: 21 21 2023 2024: 15 15 2024 2025: 45 45 2025 2026: 63 63 2026
  • 报告碰撞: 10
  • 报告起火: 4
  • 受伤: 8
  • 死亡: 0

事故发生时的车龄

  • 1 年内8.7%
  • 1–2 年10.4%
  • 2–3 年13.9%
  • 3–5 年33.5%
  • 5 年以上33.5%

事故车龄中位数: 54 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2021 Kia Sportage549.30.23
2021 Hyundai Tucson8013.80.34
2021 Jeep Compass8114.00.35
2021 Chevrolet Equinox9917.10.42
2021 Volkswagen Tiguan14224.50.61
2021 Mazda CX-514825.60.63
2021 Jeep Cherokee17329.90.74
2021 Subaru Forester21036.30.9
2021 Nissan Rogue32556.21.39
2021 Ford Escape37965.51.62
2021 Honda CR-V43975.81.88
2021 Toyota RAV450887.82.18

安全召回 (4)

POWER TRAIN 案号 26V290000 · 2026-05-07

摘要: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

风险: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

处置: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

AIR BAGS:SIDE/WINDOW:CURTAIN 案号 24V516000 · 2024-07-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

风险: An air bag that does not deploy as intended can increase the risk of injury in a crash.

处置: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.

POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS 案号 21V310000 · 2021-05-04

摘要: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.

风险: A transmission fluid leak increases the risk of a fire.

处置: Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM 案号 20V657000 · 2020-10-27

摘要: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.

风险: A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.

处置: Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to not drive their vehicles until they have been inspected and repaired if needed.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。