分析
前一年款（2020）每年 45.4 条，比这一年款多。后一年款（2022）每年 35.3 条，比这一年款多。2021 款上路前两年累计 21 条投诉，比同年款车的平均低 66%。
最常见的问题类别是发动机（占投诉 18.7%），其次是电气（15.4%）与变速箱／动力系统（14.3%）。在发动机类投诉里，车主最常提到 “engine”、“pump”、“check”、“light”与“seized”。有 5 条投诉（5.5%）提到碰撞或起火；车主报告 5 人受伤、0 人死亡。
一半的事故发生在年款起算 43 个月内；最集中的时期是第三到第五年（占 36%）。近 12 个月新增 28 条投诉，前 12 个月是 18 条，投诉速度在升温。
NHTSA 列出该年款 4 项安全召回。 有 22% 的投诉落在召回已处理的部件范围。
安全召回 (4)
CHILD SEAT:VEHICLE LATCH ANCHOR 案号 23V339000 · 2023-05-11
摘要: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
风险: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
处置: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE 案号 23V013000 · 2023-01-19
摘要: General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and 2022 GMC Terrain vehicles. The fuel pump module may not consistently provide sufficient fuel to the engine, resulting in an engine stall.
风险: An engine stall increases the risk of a crash.
处置: Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed June 5, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222372310.
TIRES 案号 21V612000 · 2021-08-05
摘要: General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and GMC Terrain vehicles equipped with certain Hankook tires. The tires may have been manufactured with an insufficient amount of curative agent, which could cause tread separation.
风险: Tread separation can result in a loss of vehicle control, increasing the risk of a crash.
处置: Dealers will inspect the tire DOT numbers, and replace any affected tires, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact GMC customer service at 1-800-462-8782; and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212343560.
SEAT BELTS 案号 20V811000 · 2020-12-23
摘要: General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
风险: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
处置: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202322230.
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