分析
前一年款（2020）每年 96.3 条，比这一年款多。后一年款（2022）每年 36.2 条，比这一年款少。2021 款上路前两年累计 133 条投诉，比同年款车的平均高 117%。
最常见的问题类别是安全气囊与安全带（占投诉 27.5%），其次是电气（12.9%）与内饰与配置（12.9%）。安全气囊与安全带类投诉在这里的比例是全部跟踪车型的 7.2 倍。在安全气囊与安全带类投诉里，车主最常提到 “notification air”、“bags recall”、“air bags”、“amount recall”与“exceeded reasonable”。有 66 条投诉（13.1%）提到碰撞或起火；车主报告 54 人受伤、0 人死亡。
一半的事故发生在年款起算 36 个月内；最集中的时期是第三到第五年（占 40%）。近 12 个月新增 90 条投诉，前 12 个月是 134 条，投诉速度在降温。
NHTSA 列出该年款 5 项安全召回。 有 41% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
安全召回 (5)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
风险: An air bag that does not deploy during a crash increases the risk of injury.
处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER 案号 23V478000 · 2023-07-12
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2022 RAV4 Prime and 2022 Lexus NX450h+ plug-in hybrid electric (PHEV) vehicles. The electric current rectifying module contained within the DC-DC converter may have been damaged during production, which can result in an electrical short-circuit.
风险: A short circuit can cause the DC-DC converter to overheat, increasing the risk of a vehicle fire.
处置: Owners are advised not to charge their vehicles when the ambient air temperature is below or expected to drop below 41 degrees Fahrenheit (5 degrees Celsius). Dealers will replace the DC-DC converter, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB07/23LB01.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU) 案号 23V041000 · 2023-02-02
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 RAV4 Prime Plug-In Hybrid vehicles. During certain cold weather driving conditions, while driving in EV Mode, the hybrid vehicle control engine control unit (HEV ECU) software may cause the hybrid system to shut down if the accelerator is rapidly pressed to further accelerate the vehicle, resulting in a stall.
风险: An engine stall increases the risk of a crash.
处置: Dealers will update the HEV ECU software, free of charge. Owner notification letters are expected to be mailed February 27, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA01.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13
摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
风险: Driving with a deactivated stability control system increases the risk of a crash.
处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
EXTERIOR LIGHTING:HEADLIGHTS 案号 20V698000 · 2020-11-12
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 RAV4 Prime vehicles. The headlight aiming caps may have been improperly closed, allowing for horizontal adjustment of the headlight beam. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
风险: Adjusting the horizontal headlight beam can increase glare, reducing the visibility of an oncoming driver or the vehicle operator, increasing the risk of a crash.
处置: Toyota will notify owners, and dealers will close the aiming caps on the headlights, free of charge. The recall began January 6, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TA15.
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常见问题
2021 款 Toyota RAV4 有多少投诉？
NHTSA 收到 2021 款 Toyota RAV4 共 502 条投诉，约每车龄年 88.5 条。
2021 款 Toyota RAV4 最常见的问题是什么？
最常见的类别是安全气囊与安全带，占投诉的 27.5%。
2021 款 Toyota RAV4 有召回吗？
NHTSA 列出该年款 5 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
2021 款 Toyota RAV4 现在还有人在投诉吗？
近 12 个月新增 90 条投诉，前 12 个月是 134 条，投诉速度在降温。
2021 款 Toyota RAV4 跟同类车比起来如何？
NHTSA 收到 2021 款 Toyota RAV4 的车主投诉共 502 条，折合每车龄年 88.5 条，以同车龄的车来说投诉比一般车多很多（投诉指数 2.10；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 77 名。与 Toyota 其他车型相比，它的投诉率高 159%；与其他紧凑型 SUV相比则高 42%。