InsightArise Cars美国车主投诉指数
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2020 款 Toyota RAV4 问题、投诉与召回

多很多 降温

NHTSA 收到 2020 款 Toyota RAV4 的车主投诉共 643 条,折合每车龄年 96.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.29;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 77 名。与 Toyota 其他车型相比,它的投诉率高 182%;与其他紧凑型 SUV相比则高 55%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-11-27 与 2026-08-28 之间。 事故发生到提交投诉的中位延迟:6 天。

643投诉
96.3每车龄年投诉数
2.29投诉指数 对比全部跟踪车型
6召回
3.4%涉及碰撞或起火的比例
46近 12 个月

分析

前一年款(2019)每年 116.9 条,比这一年款多。后一年款(2021)每年 88.5 条,比这一年款少。2020 款上路前两年累计 205 条投诉,比同年款车的平均高 260%。

最常见的问题类别是发动机(占投诉 30.3%),其次是电气(13.5%)与燃油系统(12.8%)。在发动机类投诉里,车主最常提到 “bypass”、“coolant”、“valve”、“engine maintenance”与“maintenance required”。有 22 条投诉(3.4%)提到碰撞或起火;车主报告 14 人受伤、0 人死亡。

一半的事故发生在年款起算 43 个月内;最集中的时期是第三到第五年(占 45%)。近 12 个月新增 46 条投诉,前 12 个月是 114 条,投诉速度在降温。

NHTSA 列出该年款 6 项安全召回。 有 56% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型2.29
  • 对比 Toyota 其他车型2.82
  • 对比其他 2020 年款2.55
  • 对比其他紧凑型 SUV1.55
  • 上路前两年的投诉数 · 对比同年款平均 (205)3.6
  • 第 77 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201839.8 每年0.95
  • 2019116.9 每年2.78
  • 202096.3 每年2.29
  • 202188.5 每年2.1
  • 202236.2 每年0.86
  • 202360.1 每年1.43
  • 202474.8 每年1.78
  • 202558.6 每年1.39

Toyota RAV4 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机195 · 30.3% · 1.36×
  • 电气87 · 13.5% · 0.86×
  • 燃油系统82 · 12.8% · 2.97×
  • 内饰与配置72 · 11.2% · 1.25×
  • 车身与结构69 · 10.7% · 1.17×
  • 安全气囊与安全带53 · 8.2% · 2.15×
  • 变速箱/动力系统25 · 3.9% · 0.34×
  • 转向22 · 3.4% · 0.52×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • bypass128
  • coolant152
  • valve129
  • engine maintenance89
  • maintenance required72
  • message48

电气 · 投诉中常见的词

  • battery48
  • dead23
  • xle9
  • jump13
  • hybrid16
  • smart key5

燃油系统 · 投诉中常见的词

  • gallons59
  • tank72
  • fill42
  • fuel62
  • capacity31
  • empty30

问题分类: 发动机 · 电气 · 内饰与配置 · 燃油系统 · 车身与结构 · 安全气囊与安全带 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 驾驶辅助系统

投诉提交的年份

2019: 3 3 2019 2020: 148 148 2020 2021: 54 54 2021 2022: 43 43 2022 2023: 109 109 2023 2024: 179 179 2024 2025: 74 74 2025 2026: 33 33 2026
  • 报告碰撞: 17
  • 报告起火: 5
  • 受伤: 14
  • 死亡: 0

事故发生时的车龄

  • 1 年内26.4%
  • 1–2 年7.5%
  • 2–3 年7.2%
  • 3–5 年45.4%
  • 5 年以上13.5%

事故车龄中位数: 43 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Mazda CX-510615.90.38
2020 Jeep Compass13820.70.49
2020 Volkswagen Tiguan13920.80.49
2020 Kia Sportage15923.80.57
2020 Hyundai Tucson17626.40.63
2020 Nissan Rogue20731.00.74
2020 Jeep Cherokee28843.11.02
2020 Chevrolet Equinox30345.41.08
2020 Honda CR-V42663.81.52
2020 Subaru Forester59689.32.12
2020 Toyota RAV464396.32.29
2020 Ford Escape1,807270.76.43

安全召回 (6)

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

AIR BAGS:FRONTAL 案号 20V734000 · 2020-11-25

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.

处置: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

STEERING:ELECTRIC POWER ASSIST SYSTEM 案号 20V373000 · 2020-06-24

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.

风险: A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM 案号 20V286000 · 2020-05-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.

风险: If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.

ENGINE AND ENGINE COOLING 案号 20V064000 · 2020-02-06

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.

风险: A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.

处置: Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Toyota RAV4 有多少投诉?

NHTSA 收到 2020 款 Toyota RAV4 共 643 条投诉,约每车龄年 96.3 条。

2020 款 Toyota RAV4 最常见的问题是什么?

最常见的类别是发动机,占投诉的 30.3%。

2020 款 Toyota RAV4 有召回吗?

NHTSA 列出该年款 6 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2020 款 Toyota RAV4 现在还有人在投诉吗?

近 12 个月新增 46 条投诉,前 12 个月是 114 条,投诉速度在降温。

2020 款 Toyota RAV4 跟同类车比起来如何?

NHTSA 收到 2020 款 Toyota RAV4 的车主投诉共 643 条,折合每车龄年 96.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.29;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 77 名。与 Toyota 其他车型相比,它的投诉率高 182%;与其他紧凑型 SUV相比则高 55%。