Muito mais Em quedaA NHTSA recebeu 648 reclamações de proprietários sobre o Toyota RAV4 2020, ou seja, 95,4 por ano em circulação: muito mais reclamações que o habitual (índice de reclamações 2,36; 1,00 é a média de todos os veículos acompanhados). Entre os 83 veículos do ano-modelo 2020 que acompanhamos, fica em 78º de 83 por reclamações ao ano (1º = menos reclamações). Em relação a outros modelos Toyota, sua taxa é 179 % maior; em relação a outros SUVs compactos, é 58 % maior.
Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2019-11-27 e 2026-09-25. Mediana entre o incidente e o registro: 6 dias.
Análise
O ano-modelo anterior (2019) registrou 115,7 reclamações por ano, mais do que este. O ano-modelo seguinte (2021) registrou 87,8 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2020 acumulou 205 reclamações, 264 % maior que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Motor (30,1 % das reclamações), seguido de Sistema elétrico (13,4 %) e Sistema de combustível (12,8 %). 22 reclamações (3,4 %) descrevem colisão ou incêndio; os donos mencionam 14 feridos e 0 mortes.
Metade dos incidentes relatados ocorreu em até 43 meses após o início do ano-modelo; o período mais intenso foi do terceiro ao quinto ano (45 % dos incidentes). Nos últimos 12 meses foram registradas 44 novas reclamações, contra 92 nos 12 meses anteriores: uma queda de 52 %.
A NHTSA lista 6 recalls de segurança para este ano-modelo. 1 investigação da NHTSA cobre este ano-modelo; a mais recente é “Pedestrian alert sounds” (petição de investigação, aberta em 2023-01-27, encerrada em 2023-08-07).
Recalls de segurança (6)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Número 23V865000 · 2023-12-20
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risco: An air bag that does not deploy during a crash increases the risk of injury.
Solução: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
AIR BAGS:FRONTAL Número 20V734000 · 2020-11-25
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risco: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Solução: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Número 20V682000 · 2020-11-04
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Risco: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Solução: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
STEERING:ELECTRIC POWER ASSIST SYSTEM Número 20V373000 · 2020-06-24
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
Risco: A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Solução: Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM Número 20V286000 · 2020-05-20
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
Risco: If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Solução: Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
ENGINE AND ENGINE COOLING Número 20V064000 · 2020-02-06
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
Risco: A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Solução: Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
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