InsightArise Cars美国车主投诉指数
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2020 款 Honda CR-V 问题、投诉与召回

较多 年增减 30% 以内

NHTSA 收到 2020 款 Honda CR-V 的车主投诉共 439 条，折合每车龄年 64.7 条，投诉比一般车多（投诉指数 1.60；1.00 为全部跟踪车型的平均）。在我们跟踪的 83 款 2020 款车中，它的每年投诉数由少到多排第 67 名。与 Honda 其他车型相比，它的投诉率低 9%；与其他紧凑型 SUV相比则高 7%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-01-26 与 2026-10-12 之间。 事故发生到提交投诉的中位延迟：10 天。

439投诉
64.7每车龄年投诉数
1.6投诉指数 对比全部跟踪车型
9召回
6.2%涉及碰撞或起火的比例
99近 12 个月

分析

前一年款（2019）每年 141.9 条，比这一年款多。后一年款（2021）每年 75.8 条，比这一年款多。2020 款上路前两年累计 60 条投诉，比同年款车的平均高 7%。

最常见的问题类别是驾驶辅助系统（占投诉 15.9%），其次是发动机（14.4%）与安全气囊与安全带（13.2%）。驾驶辅助系统类投诉在这里的比例是全部跟踪车型的 2.8 倍。有 27 条投诉（6.2%）提到碰撞或起火；车主报告 20 人受伤、0 人死亡。

一半的事故发生在年款起算 50 个月内；最集中的时期是第三到第五年（占 38%）。近 12 个月新增 99 条投诉，前 12 个月是 83 条，增加 19%。

NHTSA 列出该年款 9 项安全召回。有 4 项 NHTSA 调查涵盖该年款，最近一项是“Loss of Motive Power”（初步评估，2025-10-28 开启，仍在进行中）。

投诉指数

  • 对比全部跟踪车型1.6
  • 对比 Honda 其他车型0.91
  • 对比其他 2020 年款1.72
  • 对比其他紧凑型 SUV1.07
  • 上路前两年的投诉数 · 对比同年款平均 (60)1.07
  • 第 67 名／共 83 · 2020排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018245.5 每年6.08
  • 2019141.9 每年3.52
  • 202064.7 每年1.6
  • 202175.8 每年1.88
  • 202271.2 每年1.76
  • 2023166.8 每年4.13
  • 2024172.1 每年4.26
  • 2025160.0 每年3.97
  • 2026157.0 每年3.89

Honda CR-V 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 驾驶辅助系统70 · 15.9% · 2.78×
  • 发动机63 · 14.4% · 0.65×
  • 安全气囊与安全带58 · 13.2% · 3.48×
  • 电气44 · 10.0% · 0.64×
  • 转向40 · 9.1% · 1.42×
  • 刹车39 · 8.9% · 1.48×
  • 未指明或其他35 · 8.0% · 0.89×
  • 燃油系统34 · 7.7% · 1.78×

对比全部车型: 1.00 = 全部车型平均

问题分类: 转向 · 发动机 · 驾驶辅助系统 · 燃油系统 · 电气 · 刹车 · 未指明或其他 · 车身与结构 · 安全气囊与安全带 · 变速箱／动力系统 · 轮胎、轮毂与悬挂

投诉提交的年份

2020: 26 26 2020 2021: 34 34 2021 2022: 56 56 2022 2023: 60 60 2023 2024: 98 98 2024 2025: 77 77 2025 2026: 88 88 2026
  • 报告碰撞: 25
  • 报告起火: 2
  • 受伤: 20
  • 死亡: 0

事故发生时的车龄

  • 1 年内8.9%
  • 1–2 年9.1%
  • 2–3 年12.1%
  • 3–5 年38.0%
  • 5 年以上31.9%

事故车龄中位数: 50 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Mazda CX-510715.80.39
2020 Volkswagen Tiguan14120.80.52
2020 Jeep Compass14321.10.52
2020 Kia Sportage16223.90.59
2020 Hyundai Tucson17826.20.65
2020 Nissan Rogue21030.90.77
2020 Chevrolet Equinox31346.11.14
2020 Jeep Cherokee32447.71.18
2020 Honda CR-V43964.71.6
2020 Subaru Forester60188.52.19
2020 Toyota RAV464895.42.36
2020 Ford Escape1,826268.96.66

安全召回 (9)

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 案号 26V332000 · 2026-05-21

摘要: Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

风险: Air bags that deploy unintentionally during a crash increase the risk of injury.

处置: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 案号 24V064000 · 2024-02-01

摘要: Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

风险: An air bag that deploys unintentionally during a crash can increase the risk of injury.

处置: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 23V858000 · 2023-12-18

摘要: Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

风险: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

处置: Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES 案号 23V844000 · 2023-12-13

摘要: Honda (American Honda Motor Co.) is recalling certain 2020-2022 CR-V Hybrid vehicles. The 12-Volt battery cable routed outside of the body frame is missing a fuse on the power circuit, which can allow the battery cable to short circuit or overheat during a crash.

风险: An overheated battery cable or short circuit can increase the risk of a fire or injury in a crash.

处置: Dealers will replace the battery cable, free of charge. Owner notification letters were mailed January 29, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FGB.

EQUIPMENT:OTHER:LABELS 案号 23V524000 · 2023-07-27

摘要: Honda (American Honda Motor Co.) is recalling certain 2017, 2020, and 2022 CR-V vehicles. The certification label on the driver's side door states incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: An incorrectly sized tire may cause premature tread wear, or a tire blow out, increasing the risk of a crash.

处置: Dealers will install a new corrected label, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is CF7.

SEAT BELTS:FRONT:BUCKLE ASSEMBLY 案号 23V158000 · 2023-03-09

摘要: Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.

风险: An unlatched seat belt cannot properly restrain the seat occupant during a crash, increasing their risk of injury.

处置: Dealers will replace the driver and front passenger seat belt buckle release buttons or the buckle assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are NDA, QDB, BDC, MDD, LD9. TDF, FDG, ODH, YDI, ZDE.

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY 案号 22V380000 · 2022-05-26

摘要: Honda (American Honda Motor Co.) is recalling certain 2020 CR-V vehicles. The clip for the absorber inside the fuel tank was not secured properly and may detach, which can cause an inaccurate fuel gauge reading.

风险: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.

处置: Dealers will replace the fuel tank, free of charge. Owner notification letters were mailed July 5, 2022. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is RCB.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER 案号 20V798000 · 2020-12-17

摘要: Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.

风险: A loss of drive power can increase the risk of a crash.

处置: Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.

STRUCTURE:FRAME AND MEMBERS 案号 19V865000 · 2019-12-05

摘要: Honda (American Honda Motor Co.) is recalling certain 2019-2020 CR-V vehicles. The rear subframe bolts were improperly manufactured and may loosen, allowing the rear subframe to separate.

风险: A separated rear subframe reduces vehicle handling and can suddenly disable the vehicle, increasing the risk of a crash.

处置: Honda will notify owners, and dealers will inspect the rear subframe bolts and retorque them or replace them, as necessary, free of charge. The recall began January 27, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is R6M.

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