InsightArise Cars美国车主投诉指数
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2020 款 Chevrolet Equinox 问题、投诉与召回

一般 升温

NHTSA 收到 2020 款 Chevrolet Equinox 的车主投诉共 313 条,折合每车龄年 46.1 条,投诉数属一般水平(投诉指数 1.14;1.00 为全部跟踪车型的平均)。在我们跟踪的 83 款 2020 款车中,它的每年投诉数由少到多排第 61 名。与 Chevrolet 其他车型相比,它的投诉率差不多;与其他紧凑型 SUV相比则低 24%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-12-05 与 2026-10-13 之间。 事故发生到提交投诉的中位延迟:8 天。

313投诉
46.1每车龄年投诉数
1.14投诉指数 对比全部跟踪车型
4召回
8.3%涉及碰撞或起火的比例
80近 12 个月

分析

前一年款(2019)每年 39.2 条,比这一年款少。后一年款(2021)每年 17.1 条,比这一年款少。2020 款上路前两年累计 63 条投诉,比同年款车的平均高 12%。

最常见的问题类别是发动机(占投诉 31.9%),其次是刹车(22.7%)与电气(10.5%)。有 26 条投诉(8.3%)提到碰撞或起火;车主报告 12 人受伤、1 人死亡。

一半的事故发生在年款起算 51 个月内;最集中的时期是五年以后(占 37%)。近 12 个月新增 80 条投诉,前 12 个月是 60 条,增加 33%。

NHTSA 列出该年款 4 项安全召回。

投诉指数

  • 对比全部跟踪车型1.14
  • 对比 Chevrolet 其他车型1.0
  • 对比其他 2020 年款1.22
  • 对比其他紧凑型 SUV0.76
  • 上路前两年的投诉数 · 对比同年款平均 (63)1.12
  • 第 61 名/共 83 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201846.5 每年1.15
  • 201939.2 每年0.97
  • 202046.1 每年1.14
  • 202117.1 每年0.42
  • 202237.2 每年0.92
  • 202325.9 每年0.64
  • 202467.0 每年1.66
  • 2025221.5 每年5.49
  • 202683.0 每年2.06

Chevrolet Equinox 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机100 · 31.9% · 1.43×
  • 刹车71 · 22.7% · 3.77×
  • 电气33 · 10.5% · 0.67×
  • 燃油系统30 · 9.6% · 2.21×
  • 变速箱/动力系统24 · 7.7% · 0.66×
  • 未指明或其他14 · 4.5% · 0.5×
  • 安全气囊与安全带8 · 2.6% · 0.69×
  • 驾驶辅助系统7 · 2.2% · 0.38×

对比全部车型: 1.00 = 全部车型平均

问题分类: 发动机 · 刹车 · 电气 · 燃油系统 · 车身与结构 · 变速箱/动力系统 · 未指明或其他 · 驾驶辅助系统 · 安全气囊与安全带 · 轮胎、轮毂与悬挂

投诉提交的年份

2019: 5 5 2019 2020: 29 29 2020 2021: 29 29 2021 2022: 27 27 2022 2023: 40 40 2023 2024: 54 54 2024 2025: 61 61 2025 2026: 68 68 2026
  • 报告碰撞: 21
  • 报告起火: 7
  • 受伤: 12
  • 死亡: 1

事故发生时的车龄

  • 1 年内15.3%
  • 1–2 年7.3%
  • 2–3 年7.7%
  • 3–5 年32.3%
  • 5 年以上37.4%

事故车龄中位数: 51 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Mazda CX-510715.80.39
2020 Volkswagen Tiguan14120.80.52
2020 Jeep Compass14321.10.52
2020 Kia Sportage16223.90.59
2020 Hyundai Tucson17826.20.65
2020 Nissan Rogue21030.90.77
2020 Chevrolet Equinox31346.11.14
2020 Jeep Cherokee32447.71.18
2020 Honda CR-V43964.71.6
2020 Subaru Forester60188.52.19
2020 Toyota RAV464895.42.36
2020 Ford Escape1,826268.96.66

安全召回 (4)

CHILD SEAT:VEHICLE LATCH ANCHOR 案号 23V339000 · 2023-05-11

摘要: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

风险: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.

处置: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 20V668000 · 2020-10-29

摘要: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

风险: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

处置: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 19V704000 · 2019-10-03

摘要: General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.

风险: Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.

处置: GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY 案号 19V667000 · 2019-09-19

摘要: General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.

风险: A fuel leak in the presence of the ignition source can increase the risk of a fire.

处置: GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。