分析
前一年款（2019）每年 39.1 条，比这一年款少。后一年款（2021）每年 16.0 条，比这一年款少。2020 款上路前两年累计 63 条投诉，比同年款车的平均高 11%。
最常见的问题类别是发动机（占投诉 31.0%），其次是刹车（23.1%）与电气（10.6%）。在发动机类投诉里，车主最常提到 “vacuum pump”、“engine”、“reduced”、“power”与“check”。有 25 条投诉（8.3%）提到碰撞或起火；车主报告 12 人受伤、1 人死亡。
一半的事故发生在年款起算 50 个月内；最集中的时期是五年以后（占 35%）。近 12 个月新增 78 条投诉，前 12 个月是 57 条，投诉速度在升温。
NHTSA 列出该年款 4 项安全召回。 有 43% 的投诉落在召回已处理的部件范围。
安全召回 (4)
CHILD SEAT:VEHICLE LATCH ANCHOR 案号 23V339000 · 2023-05-11
摘要: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
风险: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
处置: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
POWER TRAIN:AUTOMATIC TRANSMISSION 案号 20V668000 · 2020-10-29
摘要: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
风险: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
处置: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 19V704000 · 2019-10-03
摘要: General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
风险: Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.
处置: GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY 案号 19V667000 · 2019-09-19
摘要: General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
风险: A fuel leak in the presence of the ignition source can increase the risk of a fire.
处置: GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.
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