NHTSA에 접수된 2021년식 Jeep Cherokee 차주 불만은 173건으로, 차령 1년당 29.9건이며, 불만이 일반 수준보다 적음(불만 지수 0.74, 1.00은 추적 중인 전체 차종의 평균)입니다. 추적 중인 2021년식 85개 차종 가운데 연간 불만이 적은 순으로 52위입니다. Jeep의 다른 차종과 비교하면 불만률이 55% 낮음, 다른 준중형 SUV과 비교하면 50% 낮음입니다.
수치는 도로 위 기간으로만 정규화했으며 판매량으로 나누지 않았습니다. 많이 팔린 모델일수록 신고가 많고, 개별 불만은 검증되지 않았습니다. 집계 방법
불만 접수일은 2021-02-14부터 2026-10-12까지입니다. 사고 발생부터 접수까지 중앙값: 11일.
173불만
29.9차령 1년당 불만 수
0.74불만 지수 추적 중인 전체 차종 대비
4리콜
7.5%충돌·화재 포함 비율
78최근 12개월
분석
이전 연식(2020)은 연간 47.7건으로 이 연식보다 많습니다. 다음 연식(2022)은 연간 10.7건으로 이 연식보다 적습니다. 2021년식은 출시 후 2년 동안 불만 29건을 기록해 같은 연식 평균 차량보다 53% 낮음 수준이었습니다.
가장 흔한 문제 영역은 변속기／파워트레인(불만의 52.0%)이며, 그다음은 엔진(16.2%), 미상·기타(8.7%)입니다. 변속기／파워트레인 불만은 추적 중인 전체 차종 대비 4.5배 비율로 나타납니다. 13건(7.5%)은 충돌 또는 화재를 동반했으며 부상 8건, 사망 0건이 보고되었습니다.
보고된 사고의 절반은 연식 시작 후 54개월 이내에 발생했고, 가장 집중된 시기는 3~5년째(34%)입니다. 최근 12개월 신규 불만은 78건, 그 이전 12개월은 33건으로 136% 증가했습니다.
The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 40 MPH, the vehicle's wheels locked up. The contact sustained injuries to the neck and whiplash and pain. The service 4WD warning light was illuminated after the failure.
변속기／파워트레인 · 2026-07-27 · ODI 11753043
Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash, and potential of more serious injury. Insurance will be inspecting vehicle in the next week to determine total loss.
에어백·안전벨트 · 2026-01-27 · ODI 11713613 · 충돌
Jeep Cherokee suffered the exact PTU failure detailed in NHTSA Campaign 26V290, and it has been sitting at a dealership since August 17 because the manufacturer has failed to provide a remedy. Dealership confirmed the issue is a PTU failure.
변속기／파워트레인 · 2026-10-12 · ODI 11770649
I am reporting a safety concern involving the Forward Collision Warning (FCW) system on my 2021 Jeep Cherokee Altitude FWD with a 2.4L engine.
운전자 보조 시스템 · 2026-10-09 · ODI 11770259
I entered my vehicle and noted the panel below the steering column was sagging. Upon closer inspection, it appeared to be an airbag, specifically the driver-side knee bolster air bag.
에어백·안전벨트 · 2026-10-06 · ODI 11769343
NHTSA에 제출된 불만 원문(영어) 발췌. 길이 때문에 줄였습니다. ODI 번호는 NHTSA 기록 번호입니다.
요약: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
위험: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
조치: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
AIR BAGS:SIDE/WINDOW:CURTAIN 번호 24V516000 · 2024-07-08
요약: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
위험: An air bag that does not deploy as intended can increase the risk of injury in a crash.
조치: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS 번호 21V310000 · 2021-05-04
요약: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.
위험: A transmission fluid leak increases the risk of a fire.
조치: Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM 번호 20V657000 · 2020-10-27
요약: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.
위험: A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
조치: Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to not drive their vehicles until they have been inspected and repaired if needed.
