InsightArise Cars美国车主投诉指数
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2018 款 Volkswagen Tiguan 问题、投诉与召回

较少 升温

NHTSA 收到 2018 款 Volkswagen Tiguan 的车主投诉共 288 条,折合每车龄年 33.2 条,以同车龄的车来说投诉比一般车少(投诉指数 0.79;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 42 名。与 Volkswagen 其他车型相比,它的投诉率高 14%;与其他紧凑型 SUV相比则低 47%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2017-10-04 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:10 天。

288投诉
33.2每车龄年投诉数
0.79投诉指数 对比全部跟踪车型
13召回 · ⚠ 1
2.8%涉及碰撞或起火的比例
25近 12 个月

分析

后一年款(2019)每年 24.6 条,比这一年款少。2018 款上路前两年累计 153 条投诉,比同年款车的平均高 72%。

最常见的问题类别是发动机(占投诉 28.5%),其次是电气(12.5%)与车身与结构(11.1%)。在发动机类投诉里,车主最常提到 “epc”、“engine”、“accelerate”、“hesitation”与“hesitates”。有 8 条投诉(2.8%)提到碰撞或起火;车主报告 12 人受伤、0 人死亡。

一半的事故发生在年款起算 19 个月内;最集中的时期是第一年(占 38%)。近 12 个月新增 25 条投诉,前 12 个月是 13 条,投诉速度在升温。

NHTSA 列出该年款 13 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 75% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Seat Belt Webbing Failure”(2018-07-03 开启,已于 2023-02-27 结案)。

投诉指数

  • 对比全部跟踪车型0.79
  • 对比 Volkswagen 其他车型1.14
  • 对比其他 2018 年款0.68
  • 对比其他紧凑型 SUV0.53
  • 上路前两年的投诉数 · 对比同年款平均 (153)1.72
  • 第 42 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201833.2 每年0.79
  • 201924.6 每年0.58
  • 202020.8 每年0.49
  • 202124.0 每年0.57
  • 202255.8 每年1.33
  • 202316.3 每年0.39
  • 202423.2 每年0.55
  • 202527.5 每年0.65

Volkswagen Tiguan 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机82 · 28.5% · 1.28×
  • 电气36 · 12.5% · 0.79×
  • 车身与结构32 · 11.1% · 1.21×
  • 内饰与配置25 · 8.7% · 0.97×
  • 变速箱/动力系统20 · 6.9% · 0.59×
  • 燃油系统19 · 6.6% · 1.53×
  • 安全气囊与安全带19 · 6.6% · 1.73×
  • 刹车15 · 5.2% · 0.86×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • epc15
  • engine46
  • accelerate20
  • hesitation12
  • hesitates9
  • dangerous21

电气 · 投诉中常见的词

  • function6
  • unlocked3
  • spot5
  • department5
  • fault5
  • fuel injector3

车身与结构 · 投诉中常见的词

  • b-pillar9
  • rattle11
  • noise11
  • side15
  • rattling6
  • ticking5

问题分类: 发动机 · 电气 · 内饰与配置 · 车身与结构 · 驾驶辅助系统 · 变速箱/动力系统 · 刹车 · 安全气囊与安全带

投诉提交的年份

2017: 4 4 2017 2018: 92 92 2018 2019: 57 57 2019 2020: 26 26 2020 2021: 20 20 2021 2022: 20 20 2022 2023: 21 21 2023 2024: 12 12 2024 2025: 17 17 2025 2026: 19 19 2026
  • 报告碰撞: 5
  • 报告起火: 3
  • 受伤: 12
  • 死亡: 0

事故发生时的车龄

  • 1 年内38.5%
  • 1–2 年19.1%
  • 2–3 年8.0%
  • 3–5 年11.8%
  • 5 年以上22.6%

事故车龄中位数: 19 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 紧凑型 SUV

车型投诉每车龄年投诉数投诉指数
2018 Mazda CX-511713.50.32
2018 Kia Sportage16218.70.44
2018 Volkswagen Tiguan28833.20.79
2018 Toyota RAV434539.80.95
2018 Hyundai Tucson39145.11.07
2018 Chevrolet Equinox40346.51.11
2018 Subaru Forester49356.81.35
2018 Jeep Cherokee68278.61.87
2018 Nissan Rogue70280.91.92
2018 Jeep Compass936107.92.56
2018 Ford Escape1,778205.04.87
2018 Honda CR-V2,128245.35.83

安全召回 (13)

STRUCTURE:BODY 案号 22V226000 · 2022-04-06

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.

风险: An insufficiently attached spoiler may separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

处置: Dealers will replace the spoiler, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N5.

STRUCTURE:BODY:ROOF AND PILLARS 案号 21V732000 · 2021-09-23

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan vehicles. During the repair of roof damage, an incorrect roof reinforcement assembly may have been installed.

风险: The incorrect roof reinforcement may decrease the roof's structural integrity or impact deployment of the side curtain air bags, increasing the risk of injury in the event of a crash.

处置: Dealers will be replace the roof reinforcement, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 51H5.

SEAT BELTS:FRONT:WEBBING 案号 20V724000 · 2020-11-20

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan LWB vehicles. In the event of a crash, one or both of the front seat belt's webbing may tear.

风险: A torn seat belt may not adequately restrain the seat occupant during a crash, increasing their risk of injury.

处置: Volkswagen will notify owners, and dealers will inspect the front seat belts and replace them as necessary, free of charge. The recall began April 13, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69BH.

UNKNOWN OR OTHER 案号 19V679000 · 2019-09-25

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

风险: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

处置: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案号 19V188000 · 2019-03-06

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

风险: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.

处置: Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 18V824000 · 2018-11-26

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

风险: If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.

处置: Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.

VISIBILITY:SUN/MOON ROOF ASSEMBLY 案号 18V467000 · 2018-07-13

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan vehicles. The LED module for the panoramic sunroof ambient light bar may short circuit.

风险: A short-circuit can increase the risk of a fire.

处置: Volkswagen will notify owners, and dealers will disconnect the power supply for the panoramic sunroof LED module, free of charge, until a future service action can safely reactivate the feature. The recall began July 24, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall 60D1.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE 案号 18V375000 · 2018-06-06

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.

风险: If the air bag were to tear or unfold incorrectly during deployment, it can increase the risk of injury.

处置: Volkswagen will notify owners, and dealers will replace the passenger frontal air bag, free of charge. The recall began July 19, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 69W8, and 69W9.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT 案号 18V324000 · 2018-05-16

⚠ 停在户外/勿驾驶警告

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan and Tiguan long wheel base (LWB) vehicles. The nut that holds the lower ball joint of the front wheel on each side of the vehicle may be loose or improperly tightened.

风险: A loose or improperly tightened ball joint nut can result in the separation of the lower ball joint causing steering, traction or other stability issues, increasing the risk of a crash.

处置: Volkswagen has notified owners, and dealers will replace the nut on the lower ball joint and, as necessary, clean the thread in the ball joint, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40N4. Note: owners are advised not to drive their vehicle until the recall repair has been performed.

SUSPENSION:REAR:SHOCK ABSORBER 案号 18V262000 · 2018-04-25

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process

风险: If the lower loop of the rear shock absorber detaches, there may be a loss of vehicle control, increasing the risk of a crash.

处置: Volkswagen will notify owners, and dealers will inspect the rear shock absorbers, replacing them as necessary, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42i7.

ENGINE 案号 18V159000 · 2018-03-08

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan long wheel base (LWB) vehicles. The engine support bolts on these vehicles may not have been properly tightened.

风险: If the engine support bolts were not properly tightened, an unexpected engine breakdown or loss of engine power may occur, increasing the risk of a crash.

处置: Volkswagen will notify owners, and dealers will replace engine support bolts, free of charge. The recall began March 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 10F7.

AIR BAGS:FRONTAL 案号 18V102000 · 2018-02-09

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

风险: In the event of a crash, the incorrect air bags may not protect the driver as intended, increasing the risk of injury.

处置: Volkswagen will notify owners, and dealers will replace the steering wheel and front driver air bag module, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69V2.

EXTERIOR LIGHTING:TAIL LIGHTS 案号 17V662000 · 2017-10-18

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The back-up lights in the taillight assemblies may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: If the back-up lights are not bright enough, other drivers may not see the vehicle reversing, or the driver may back into an obstacle, increasing the risk of a crash.

处置: Volkswagen will notify owners, and dealers will replace the affected inner taillight assemblies, free of charge. The recall began December 15, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94J9.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Volkswagen Tiguan 有多少投诉?

NHTSA 收到 2018 款 Volkswagen Tiguan 共 288 条投诉,约每车龄年 33.2 条。

2018 款 Volkswagen Tiguan 最常见的问题是什么?

最常见的类别是发动机,占投诉的 28.5%。

2018 款 Volkswagen Tiguan 有召回吗?

NHTSA 列出该年款 13 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Seat Belt Webbing Failure”(2018-07-03 开启,已于 2023-02-27 结案)。

2018 款 Volkswagen Tiguan 现在还有人在投诉吗?

近 12 个月新增 25 条投诉,前 12 个月是 13 条,投诉速度在升温。

2018 款 Volkswagen Tiguan 跟同类车比起来如何?

NHTSA 收到 2018 款 Volkswagen Tiguan 的车主投诉共 288 条,折合每车龄年 33.2 条,以同车龄的车来说投诉比一般车少(投诉指数 0.79;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 42 名。与 Volkswagen 其他车型相比,它的投诉率高 14%;与其他紧凑型 SUV相比则低 47%。