Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2018-05-03 y el 2026-09-02. Mediana entre el incidente y la presentación: 13 días.
Análisis
El año-modelo anterior (2018) registró 78,6 quejas al año, menos que este. El año-modelo siguiente (2020) registró 43,1 al año, menos que este. En sus dos primeros años en circulación, el modelo 2019 acumuló 503 quejas, un 523 % mayor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Transmisión (40,9 % de las quejas), seguido de Motor (28,8 %) y Sistema eléctrico (9,9 %). Las quejas de Transmisión son aquí 3,5 veces más frecuentes que en el conjunto de vehículos seguidos. En las quejas de Transmisión, los dueños mencionan sobre todo “ptu”, “transfer”, “train”, “power” y “unit”. 58 quejas (3,6 %) describen un choque o incendio; los dueños mencionan 37 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 54 meses siguientes al inicio del año-modelo; el periodo más intenso fue después de cinco años (44 % de los incidentes). En los últimos 12 meses se presentaron 363 quejas nuevas, frente a 329 en los 12 meses anteriores: un ritmo constante.
La NHTSA registra 11 retiros de seguridad para este año-modelo. El 89 % de las quejas corresponde a componentes cubiertos por un retiro.
Retiros de seguridad (11)
POWER TRAIN Número 26V290000 · 2026-05-07
Resumen: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Riesgo: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Solución: The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
POWER TRAIN Número 25V011000 · 2025-04-29
Resumen: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Riesgo: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Solución: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
STEERING:RACK AND PINION:RACK Número 19V637000 · 2019-08-29
Resumen: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Riesgo: A loss of steering control increases the risk of a crash.
Solución: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
AIR BAGS Número 19V449000 · 2019-06-13
Resumen: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Riesgo: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Solución: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
SEATS Número 19V248000 · 2019-03-28
Resumen: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Riesgo: In the event of a crash, the seat may move, increasing the risk of injury.
Solución: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Número 18V917000 · 2018-12-20
Resumen: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of
activation of warning chimes, messages, and gauges.
Riesgo: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Solución: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
POWER TRAIN:AUTOMATIC TRANSMISSION Número 18V739000 · 2018-10-19
Resumen: Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Riesgo: A vehicle stall can increase the risk of crash.
Solución: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD Número 18V524000 · 2018-08-09
Resumen: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Riesgo: A vehicle stall can increase the risk of a crash.
Solución: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER Número 18V523000 · 2018-08-09
Resumen: Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Riesgo: A reduction of braking performance can increase the risk of a crash.
Solución: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
POWER TRAIN:AUTOMATIC TRANSMISSION Número 18V492000 · 2018-07-26
Resumen: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Riesgo: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Solución: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
ENGINE AND ENGINE COOLING:ENGINE Número 18V344000 · 2018-05-25
Resumen: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Riesgo: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Solución: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Cómo saber si tu auto tiene un retiro pendiente ›
Preguntas frecuentes
¿Cuántas quejas tiene el Jeep Cherokee 2019?
Se presentaron 1.623 quejas ante la NHTSA por el Jeep Cherokee 2019, unas 211,5 por año en circulación.
¿Cuál es el problema más común del Jeep Cherokee 2019?
La categoría más común es Transmisión, con el 40,9 % de las quejas.
¿Tiene retiros el Jeep Cherokee 2019?
La NHTSA registra 11 retiro(s) de seguridad para este año-modelo.
¿El Jeep Cherokee 2019 sigue generando quejas?
En los últimos 12 meses se presentaron 363 quejas nuevas, frente a 329 en los 12 meses anteriores: un ritmo constante.
¿Cómo se compara el Jeep Cherokee 2019 con vehículos similares?
La NHTSA ha recibido 1.623 quejas de propietarios sobre el Jeep Cherokee 2019, es decir 211,5 por año en circulación: muchas más quejas de lo habitual para un vehículo de su edad (índice de quejas 5,03; 1,00 es el promedio de todos los vehículos seguidos). Entre los 76 vehículos del año-modelo 2019 que seguimos, ocupa el puesto 76 por menos quejas al año. Frente a otros modelos Jeep, su tasa es un 190 % mayor; frente a otros SUV compactos, es un 240 % mayor.