Lexus complaints & recalls by model
Across 3 Lexus models and 26 model years, NHTSA has logged 828 owner complaints and 16 recall campaigns. The brand averages 7.4 complaints per year on the road — far fewer complaints than typical (index 0.18).
Analysis
Among the tracked Lexus models, the ES has the fewest complaints per year and the RX the most. By model year, the brand's average rate is highest for 2024 (14.0 per year) and lowest for 2018 (3.3).
Lexus owners complain about Airbags & seat belts more than owners in general: 16.2% of complaints, 4.3× the share across all tracked vehicles. In the last 12 months owners filed 209 complaints versus 204 in the previous 12 months — up 2%.
Recalls: 16 recall campaigns across the tracked model years, most of them received in 2025 (5). 1 NHTSA investigation touches Lexus models, 0 of them still open.
Models
| Models | Segments | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Investigations | Most common issue |
|---|---|---|---|---|---|---|---|---|---|
| Lexus RX | Luxury SUVs | 441 | 11.7 | 0.29 | Worsening | Within ±30% year on year | 12 | 1 | Airbags & seat belts |
| Lexus NX | Luxury SUVs | 237 | 6.7 | 0.17 | Worsening | Within ±30% year on year | 9 | 1 | Electrical |
| Lexus ES | Luxury sedans | 150 | 3.5 | 0.09 | Improving | Within ±30% year on year | 6 | 1 | Airbags & seat belts |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
By model year · Complaints per year on the road
All-vehicle average: 40.4
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Recalls by year received
Do-not-drive / park-outside: 0
Investigations
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…