Lexus complaints & recalls by model
Across 3 Lexus models and 20 model years, NHTSA has logged 563 owner complaints and 12 recall campaigns. The brand averages 7.7 complaints per year on the road — far fewer complaints than typical (index 0.18).
Analysis
Across three Lexus models and twenty model years, NHTSA has logged 563 owner complaints and 12 recall campaigns for the brand. The average rate is 7.7 complaints per year on the road, which is far fewer than typical with an index of 0.18. While the ES has the fewest complaints per year and the RX the most, the 2024 model year shows the highest average rate at 13.6 per year compared to the lowest in 2018 at 0.6. Owners complain about Airbags & seat belts more than owners in general, accounting for 22.0% of complaints or 5.8 times the share across all tracked vehicles, with 155 complaints filed in the last 12 months versus 188 in the previous year.
Summary drafted by an AI model running on our own server from the figures on this page, and checked number by number against the data before publishing. The statistics and the analysis above come from our fixed methodology, not from the model.Among the tracked Lexus models, the ES has the fewest complaints per year and the RX the most. By model year, the brand's average rate is highest for 2024 (13.6 per year) and lowest for 2018 (0.6).
Lexus owners complain about Airbags & seat belts more than owners in general: 22.0% of complaints, 5.8× the share across all tracked vehicles. In the last 12 months owners filed 155 complaints versus 188 in the previous 12 months — a steady pace.
Recalls: 12 recall campaigns across the tracked model years, most of them received in 2025 (4). 1 NHTSA defect investigation touches Lexus models, 0 of them still open.
Models
| Models | Segments | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Investigations | Most common issue |
|---|---|---|---|---|---|---|---|---|---|
| Lexus RX | Luxury SUVs | 303 | 11.3 | 0.27 | Worsening | Steady | 8 | 1 | Airbags & seat belts |
| Lexus NX | Luxury SUVs | 123 | 8.0 | 0.19 | Worsening | Steady | 7 | 1 | Electrical |
| Lexus ES | Luxury sedans | 137 | 3.4 | 0.08 | Stable | Falling | 4 | 1 | Airbags & seat belts |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
By model year · Complaints per year on the road
All-vehicle average: 42.1
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Recalls by year received
Do-not-drive / park-outside: 0
Investigations
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Frequently asked questions
Which Lexus model has the fewest complaints?
Among the tracked Lexus models, the ES has the fewest complaints per year and the RX the most.
What do Lexus owners complain about most?
Lexus owners complain about Airbags & seat belts more than owners in general: 22.0% of complaints, 5.8× the share across all tracked vehicles. In the last 12 months owners filed 155 complaints versus 188 in the previous 12 months — a steady pace.
How many Lexus recalls and investigations are there?
Recalls: 12 recall campaigns across the tracked model years, most of them received in 2025 (4). 1 NHTSA defect investigation touches Lexus models, 0 of them still open.