Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-01-07 and 2026-08-03. Median delay from incident to filing: 1 days.
Analysis
The previous model year (2022) drew 9.6 complaints per year, fewer than this one. The following model year (2024) drew 17.9 per year, fewer than this one. In its first two years on the road the 2023 model collected 152 complaints, 83% higher than the average vehicle of the same model year.
The most common problem area is Engine (58.5% of complaints), followed by Electrical (9.1%) and Lighting (8.0%). Engine complaints are 2.6 times as common here as across all tracked vehicles. Within Engine reports, owners most often mention “wipers”, “steering power”, “power low”, “brake firmly” and “park”. 6 reports (3.4%) describe a crash or fire; owners mention 5 injuries and 0 deaths.
Half of the reported incidents happened within 7 months of the model year's start; the busiest period was the first year (70% of incidents). In the last 12 months 16 new complaints were filed, versus 18 in the 12 months before — a steady pace.
NHTSA lists 7 safety recalls for this model year. 24% of the complaints fall in component areas that a recall addresses.
Safety recalls (7)
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT Campaign 26V203000 · 2026-03-31
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 Corolla Cross Hybrid vehicles. The vehicles may fail to make sufficient pedestrian warning sounds when in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Risk: Insufficient pedestrian warning sounds may fail to alert pedestrians of a reversing vehicle, increasing the risk of injury.
Remedy: Dealers will update the software for the pedestrian warning sounds, free of charge. Owner letters were mailed September 1, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB08 and 26TA08.
STEERING:COLUMN Campaign 25V040000 · 2025-01-29
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING Campaign 24V708000 · 2024-09-20
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Corolla Cross Hybrid and 2023-2025 Corolla Hybrid vehicles. A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner.
Risk: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.
Remedy: Dealers will update the skid control ECU software, free of charge. Owner notification letters were mailed November 19, 2024. Additionally, notifications to owners of the Corolla Hybrid vehicles were mailed January 17, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 24TA11.
EQUIPMENT:OTHER:LABELS Campaign 24V548000 · 2024-07-23
Summary: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
Remedy: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
AIR BAGS:FRONTAL Campaign 23V864000 · 2023-12-20
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
STEERING:COLUMN Campaign 23V480000 · 2023-07-12
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Campaign 23V384000 · 2023-05-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Risk: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
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Frequently asked questions
How many complaints were filed for the 2023 Toyota Corolla Cross?
176 complaints were filed with NHTSA for the 2023 Toyota Corolla Cross, or about 47.9 per year on the road.
What is the most common problem reported for the 2023 Toyota Corolla Cross?
The most common category is Engine, accounting for 58.5% of complaints.
Does the 2023 Toyota Corolla Cross have any recalls?
NHTSA lists 7 safety recall(s) for this model year.
Is the 2023 Toyota Corolla Cross still generating complaints?
In the last 12 months 16 new complaints were filed, versus 18 in the 12 months before — a steady pace.
How does the 2023 Toyota Corolla Cross compare with similar vehicles?
NHTSA has received 176 owner complaints about the 2023 Toyota Corolla Cross, or 47.9 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.14, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #65 for fewest complaints per year. Against other Toyota models its rate is 40% higher; against other Subcompact SUVs it is 95% higher.