InsightArise Cars美国车主投诉指数
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2023 款 Toyota Corolla Cross 问题、投诉与召回

一般 平稳

NHTSA 收到 2023 款 Toyota Corolla Cross 的车主投诉共 176 条,折合每车龄年 47.9 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.14;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 65 名。与 Toyota 其他车型相比,它的投诉率高 40%;与其他小型 SUV相比则高 95%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2023-01-07 与 2026-08-03 之间。 事故发生到提交投诉的中位延迟:1 天。

176投诉
47.9每车龄年投诉数
1.14投诉指数 对比全部跟踪车型
7召回
3.4%涉及碰撞或起火的比例
16近 12 个月

分析

前一年款(2022)每年 9.6 条,比这一年款少。后一年款(2024)每年 17.9 条,比这一年款少。2023 款上路前两年累计 152 条投诉,比同年款车的平均高 83%。

最常见的问题类别是发动机(占投诉 58.5%),其次是电气(9.1%)与灯光(8.0%)。发动机类投诉在这里的比例是全部跟踪车型的 2.6 倍。在发动机类投诉里,车主最常提到 “wipers”、“steering power”、“power low”、“brake firmly”与“park”。有 6 条投诉(3.4%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 7 个月内;最集中的时期是第一年(占 70%)。近 12 个月新增 16 条投诉,前 12 个月是 18 条,速度大致平稳。

NHTSA 列出该年款 7 项安全召回。 有 24% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型1.14
  • 对比 Toyota 其他车型1.4
  • 对比其他 2023 年款1.14
  • 对比其他小型 SUV1.95
  • 上路前两年的投诉数 · 对比同年款平均 (152)1.83
  • 第 65 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 20229.6 每年0.23
  • 202347.9 每年1.14
  • 202417.9 每年0.43
  • 202511.4 每年0.27

Toyota Corolla Cross 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机103 · 58.5% · 2.64×
  • 电气16 · 9.1% · 0.58×
  • 灯光14 · 8.0% · 5.12×
  • 内饰与配置9 · 5.1% · 0.57×
  • 安全气囊与安全带8 · 4.5% · 1.18×
  • 车身与结构8 · 4.5% · 0.49×
  • 刹车5 · 2.8% · 0.46×
  • 变速箱/动力系统4 · 2.3% · 0.2×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • wipers42
  • steering power30
  • power low28
  • brake firmly21
  • park60
  • restart50

电气 · 投诉中常见的词

  • firmly restart5
  • engine press4
  • brake firmly4
  • wipers7
  • press brake5
  • low10

灯光 · 投诉中常见的词

  • night7
  • headlights5
  • shadow3
  • illumination3
  • dark4
  • beam3

问题分类: 发动机

投诉提交的年份

2023: 116 116 2023 2024: 36 36 2024 2025: 15 15 2025 2026: 9 9 2026
  • 报告碰撞: 6
  • 报告起火: 0
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内69.9%
  • 1–2 年17.6%
  • 2–3 年8.5%
  • 3–5 年4.0%
  • 5 年以上0.0%

事故车龄中位数: 7 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 小型 SUV

车型投诉每车龄年投诉数投诉指数
2023 Mazda CX-30236.30.15
2023 Subaru Crosstrek349.30.22
2023 Kia Seltos4512.20.29
2023 Hyundai Kona7219.60.47
2023 Toyota Corolla Cross17647.91.14
2023 Honda HR-V685186.44.43

安全召回 (7)

BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT 案号 26V203000 · 2026-03-31

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 Corolla Cross Hybrid vehicles. The vehicles may fail to make sufficient pedestrian warning sounds when in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

风险: Insufficient pedestrian warning sounds may fail to alert pedestrians of a reversing vehicle, increasing the risk of injury.

处置: Dealers will update the software for the pedestrian warning sounds, free of charge. Owner letters were mailed September 1, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB08 and 26TA08.

STEERING:COLUMN 案号 25V040000 · 2025-01-29

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING 案号 24V708000 · 2024-09-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Corolla Cross Hybrid and 2023-2025 Corolla Hybrid vehicles. A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner.

风险: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.

处置: Dealers will update the skid control ECU software, free of charge. Owner notification letters were mailed November 19, 2024. Additionally, notifications to owners of the Corolla Hybrid vehicles were mailed January 17, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 24TA11.

EQUIPMENT:OTHER:LABELS 案号 24V548000 · 2024-07-23

摘要: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.

处置: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

AIR BAGS:FRONTAL 案号 23V864000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: An air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.

STEERING:COLUMN 案号 23V480000 · 2023-07-12

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 23V384000 · 2023-05-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."

风险: An air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2023 款 Toyota Corolla Cross 有多少投诉?

NHTSA 收到 2023 款 Toyota Corolla Cross 共 176 条投诉,约每车龄年 47.9 条。

2023 款 Toyota Corolla Cross 最常见的问题是什么?

最常见的类别是发动机,占投诉的 58.5%。

2023 款 Toyota Corolla Cross 有召回吗?

NHTSA 列出该年款 7 项安全召回。

2023 款 Toyota Corolla Cross 现在还有人在投诉吗?

近 12 个月新增 16 条投诉,前 12 个月是 18 条,速度大致平稳。

2023 款 Toyota Corolla Cross 跟同类车比起来如何?

NHTSA 收到 2023 款 Toyota Corolla Cross 的车主投诉共 176 条,折合每车龄年 47.9 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.14;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 65 名。与 Toyota 其他车型相比,它的投诉率高 40%;与其他小型 SUV相比则高 95%。