NHTSA has received 34 owner complaints about the 2024 Toyota Prius, or 12.7 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.30, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #22 for fewest complaints per year. Against other Toyota models its rate is 63% lower; against other Compact cars it is 45% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2024-03-03 and 2026-08-27. Median delay from incident to filing: 11 days.
34Complaints
12.7Complaints per year on the road
0.3Complaint index vs. all tracked vehicles
4Recalls
14.7%Share involving a crash or fire
17Last 12 months
Analysis
The previous model year (2023) drew 6.5 complaints per year, fewer than this one. The following model year (2025) drew 10.8 per year, fewer than this one. In its first two years on the road the 2024 model collected 21 complaints, 70% lower than the average vehicle of the same model year.
The most common problem area is Wheels, tires & suspension (23.5% of complaints), followed by Electrical (17.6%) and Interior & equipment (17.6%). Wheels, tires & suspension complaints are 9.4 times as common here as across all tracked vehicles. Within Wheels, tires & suspension reports, owners most often mention “tires”, “sidewall”, “equipped”, “wear” and “rear”. 5 reports (14.7%) describe a crash or fire; owners mention 1 injury and 0 deaths.
Half of the reported incidents happened within 17 months of the model year's start; the busiest period was the first year (41% of incidents). In the last 12 months 17 new complaints were filed, versus 9 in the 12 months before — the pace is rising.
NHTSA lists 4 safety recalls for this model year. 35% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.3
vs. other Toyota models0.37
vs. other 2024 models0.33
vs. other Compact cars0.55
Complaints in first 2 years on the road · vs. same-year average (21)0.3
The contact owned a 2024 Toyota Prius Prime PHEV. The contact stated that while driving at 40 MPH, the vehicle was involved in a head-on collision with another vehicle that was traveling towards the contact's vehicle at approximately 50 MPH.
Steering · 2026-06-05 · ODI 11742384 · Crash
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time.
premature/uneven tire wear, have had 3 blown tires and replaced 7 tires in 55K. i purchased the 2024 Prius awd new. all 4 tires wear on inner edge of tire even with 5k tire rotation. had a wheel alignment done at 50k nothing was out of balance.
Wheels, tires & suspension · 2026-08-27 · ODI 11759935
I am writing to report a serious safety incident involving the rear seatbelt in my 2024 Toyota Prius, and to request that Toyota investigate this condition as a potential safety defect affecting other vehicles.
Airbags & seat belts · 2026-06-15 · ODI 11744085
After the car dealership completed the first tire rotations, at 30,000 miles I rotated the tires to find severe inner tread wear on the tires where the inside of the tire was wore to the sidewall while outside portion was intact.
Wheels, tires & suspension · 2026-04-30 · ODI 11734746
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Risk: A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
Remedy: Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Summary: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
Remedy: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Risk: A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
Remedy: Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2024 Toyota Prius?
34 complaints were filed with NHTSA for the 2024 Toyota Prius, or about 12.7 per year on the road.
What is the most common problem reported for the 2024 Toyota Prius?
The most common category is Wheels, tires & suspension, accounting for 23.5% of complaints.
Does the 2024 Toyota Prius have any recalls?
NHTSA lists 4 safety recall(s) for this model year.
Is the 2024 Toyota Prius still generating complaints?
In the last 12 months 17 new complaints were filed, versus 9 in the 12 months before — the pace is rising.
How does the 2024 Toyota Prius compare with similar vehicles?
NHTSA has received 34 owner complaints about the 2024 Toyota Prius, or 12.7 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.30, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #22 for fewest complaints per year. Against other Toyota models its rate is 63% lower; against other Compact cars it is 45% lower.