InsightArise Cars美国车主投诉指数
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2018 款 Jeep Wrangler 问题、投诉与召回

多很多 平稳

NHTSA 收到 2018 款 Jeep Wrangler 的车主投诉共 1,814 条,折合每车龄年 209.1 条,以同车龄的车来说投诉比一般车多很多(投诉指数 4.97;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 70 名。与 Jeep 其他车型相比,它的投诉率高 187%;与其他越野 SUV相比则高 208%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-03-03 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:12 天。

1,814投诉
209.1每车龄年投诉数
4.97投诉指数 对比全部跟踪车型
14召回
2.5%涉及碰撞或起火的比例
111近 12 个月

分析

后一年款(2019)每年 95.6 条,比这一年款少。2018 款上路前两年累计 987 条投诉,比同年款车的平均高 1,008%。

最常见的问题类别是转向(占投诉 53.2%),其次是电气(13.8%)与变速箱/动力系统(8.6%)。转向类投诉在这里的比例是全部跟踪车型的 8.2 倍。在转向类投诉里,车主最常提到 “steering”、“wobble”、“wheel”、“bump”与“speeds”。有 46 条投诉(2.5%)提到碰撞或起火;车主报告 13 人受伤、0 人死亡。

一半的事故发生在年款起算 21 个月内;最集中的时期是第一年(占 33%)。近 12 个月新增 111 条投诉,前 12 个月是 114 条,速度大致平稳。

NHTSA 列出该年款 14 项安全召回。 有 87% 的投诉落在召回已处理的部件范围。有 5 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Desiccated Air Bag Inflator Rupture”(2021-09-17 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型4.97
  • 对比 Jeep 其他车型2.87
  • 对比其他 2018 年款4.26
  • 对比其他越野 SUV3.08
  • 上路前两年的投诉数 · 对比同年款平均 (987)11.08
  • 第 70 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018209.1 每年4.97
  • 201995.6 每年2.27
  • 202090.8 每年2.16
  • 2021160.8 每年3.82
  • 202281.7 每年1.94
  • 202394.2 每年2.24
  • 2024334.2 每年7.94
  • 202541.2 每年0.98

Jeep Wrangler 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 转向965 · 53.2% · 8.2×
  • 电气250 · 13.8% · 0.88×
  • 变速箱/动力系统156 · 8.6% · 0.74×
  • 车身与结构102 · 5.6% · 0.61×
  • 发动机100 · 5.5% · 0.25×
  • 内饰与配置93 · 5.1% · 0.57×
  • 轮胎、轮毂与悬挂64 · 3.5% · 1.4×
  • 刹车42 · 2.3% · 0.38×

对比全部车型: 1.00 = 全部车型平均

转向 · 投诉中常见的词

  • steering797
  • wobble263
  • wheel448
  • bump237
  • speeds371
  • death221

电气 · 投诉中常见的词

  • steering101
  • instrument43
  • cluster34
  • speedometer24
  • panel33
  • radio30

变速箱/动力系统 · 投诉中常见的词

  • clutch49
  • train41
  • notification power24
  • gear38
  • transmission49
  • plate15

问题分类: 转向 · 发动机 · 电气 · 变速箱/动力系统 · 内饰与配置 · 车身与结构 · 轮胎、轮毂与悬挂 · 燃油系统 · 刹车 · 安全气囊与安全带

投诉提交的年份

2018: 463 463 2018 2019: 524 524 2019 2020: 165 165 2020 2021: 118 118 2021 2022: 127 127 2022 2023: 135 135 2023 2024: 93 93 2024 2025: 112 112 2025 2026: 77 77 2026
  • 报告碰撞: 22
  • 报告起火: 25
  • 受伤: 13
  • 死亡: 0

事故发生时的车龄

  • 1 年内33.4%
  • 1–2 年24.3%
  • 2–3 年8.1%
  • 3–5 年13.9%
  • 5 年以上20.3%

事故车龄中位数: 21 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 越野 SUV

车型投诉每车龄年投诉数投诉指数
2018 Toyota 4Runner586.70.16
2018 Jeep Wrangler1,814209.14.97

安全召回 (14)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V676000 · 2024-09-12

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.

处置: Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V652000 · 2024-09-05

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

风险: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

处置: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.

POWER TRAIN:CLUTCH ASSEMBLY 案号 23V116000 · 2023-02-23

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.

POWER TRAIN:CLUTCH ASSEMBLY 案号 21V028000 · 2021-01-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.

POWER TRAIN:CLUTCH ASSEMBLY 案号 20V124000 · 2020-03-03

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.

SEAT BELTS:FRONT:ANCHORAGE 案号 19V680000 · 2019-09-26

摘要: Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.

风险: A separated or severed seat belt buckle strap will result in an inoperable seat belt, increasing the risk of injury in the event of a crash.

处置: FCA US will notify owners, and dealers will replace the driver's seat belt buckle, free of charge. Interim notices informing owners of the safety risk were mailed November 19, 2019. Owners will received a second letter and the recall began March 26, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is VA6.

EQUIPMENT 案号 19V320000 · 2019-04-23

摘要: Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.

风险: If the roof top tent cover detaches from the vehicle while moving, it can create a road hazard, increasing the risk of a crash.

处置: The remedy for this recall is still under development. The recall began May 9, 2019. Owners may contact American Fastbacks customer service at 1-844-533-7997 extension 301. Note: Vehicles in this recall are also included in recall 19V-190.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH 案号 18V786000 · 2018-11-08

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.

风险: If the right rear passenger door opens unexpectedly, it can increase the risk of injury.

处置: Chrysler will notify owners, and dealers will repair the right rear door latch reinforcement, free of charge. The recall begin December 6, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB6.

STRUCTURE:FRAME AND MEMBERS 案号 18V675000 · 2018-09-28

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.

风险: An unexpected reduction in steering ability, can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect and repair the track bar bracket welds, as necessary, free of charge. The recall is expected to begin November 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA5.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 案号 18V524000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

风险: A vehicle stall can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

STEERING 案号 18V343000 · 2018-05-25

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.

风险: If the weld seam splits, the steering wheel may lose center positioning causing a loss of steering responsiveness and increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect and, as necessary, replace the intermediate steering shaft, free of charge. The recall began June 21, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U48.

ELECTRICAL SYSTEM:WIRING 案号 18V332000 · 2018-05-17

摘要: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

风险: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 18V280000 · 2018-05-01

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.

风险: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.

处置: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.

STRUCTURE:FRAME AND MEMBERS 案号 18V231000 · 2018-04-12

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.

风险: If the floor pan strength is reduced and/or the rear seat mount becomes loose, the rear seat may detach in a crash, increasing the risk of injury.

处置: Chrysler will notify owners, and dealers will inspect and, as necessary, coat the interior and exterior of the driver's side rear underbody ladder rail with three-part rust protection. The recall began September 11, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U27.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Jeep Wrangler 有多少投诉?

NHTSA 收到 2018 款 Jeep Wrangler 共 1,814 条投诉,约每车龄年 209.1 条。

2018 款 Jeep Wrangler 最常见的问题是什么?

最常见的类别是转向,占投诉的 53.2%。

2018 款 Jeep Wrangler 有召回吗?

NHTSA 列出该年款 14 项安全召回。 有 5 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Desiccated Air Bag Inflator Rupture”(2021-09-17 开启,仍在进行中)。

2018 款 Jeep Wrangler 现在还有人在投诉吗?

近 12 个月新增 111 条投诉,前 12 个月是 114 条,速度大致平稳。

2018 款 Jeep Wrangler 跟同类车比起来如何?

NHTSA 收到 2018 款 Jeep Wrangler 的车主投诉共 1,814 条,折合每车龄年 209.1 条,以同车龄的车来说投诉比一般车多很多(投诉指数 4.97;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 70 名。与 Jeep 其他车型相比,它的投诉率高 187%;与其他越野 SUV相比则高 208%。