Jeep Wrangler 各年款问题、投诉与召回
在 9 个跟踪年款(2018–2026)中,NHTSA 累计收到 Jeep Wrangler 的车主投诉 5,957 条与 44 项安全召回,平均每车龄年 126.6 条,投诉比一般车多很多(对全部跟踪车型的指数 3.14)。在越野 SUV级别的 3 款车中,它的每年投诉数由少到多排第 3 名;级别平均是 63.8。
数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式
分析
趋势在改善。以上路前两年的投诉数、并与同年款其他车相比来衡量,2023与2024 款比 2018与2019 款低 31%(每个年款早期投诉 398 条,早年是 665 条)。
2024 款的投诉率最高(每年 343.0 条),2022 款最低(84.4 条)。2018与2024 款的每车龄年投诉数,比这款车各跟踪年款的平均(126.6 条)高出五成以上。
综合所有跟踪年款,最常见的问题类别是转向(占投诉 32.2%),其次是发动机(20.4%)与电气(18.5%)。转向类投诉在这里的比例是全部跟踪车型的 5.0 倍。有 217 条投诉(3.6%)提到碰撞或起火;所有年款合计报告 65 人受伤、0 人死亡。
近 12 个月车主提出 1,385 条投诉,前 12 个月是 994 条,增加 39%。近期投诉最多的是 2024 款(548 条)。综合各年款,一半的事故发生在年款起算 23 个月内。
召回:跟踪年款合计 44 项召回案,以 2024 年收件最多(8 项),其中 3 项带有勿驾驶或停户外警告,1 项可用 OTA 修复。有 10 项 NHTSA 调查涵盖这款车,其中 4 项仍在进行,最近一项是“Instrument Panel Cluster (IPC) Failure”(初步评估,2025-10-23 开启,仍在进行中)。
在跟踪的越野 SUV中,其他每一款的每年投诉都比它少,包括 Toyota 4Runner与Ford Bronco。
各年款一览
| 年款 | 投诉 | 每车龄年投诉数 | 投诉指数 | 近 12 个月 | 召回 | 最常见问题 | |
|---|---|---|---|---|---|---|---|
| 2018 ▲50%+ | 1,824 | 207.5 | 5.14 | 108 | 14 | 转向 | 查看 › |
| 2019 | 743 | 95.4 | 2.36 | 66 | 9 | 转向 | 查看 › |
| 2020 | 613 | 90.3 | 2.24 | 127 | 12 ⚠ | 转向 | 查看 › |
| 2021 | 953 | 164.7 | 4.08 | 187 | 15 ⚠ | 发动机 | 查看 › |
| 2022 投诉最少 | 404 | 84.4 | 2.09 | 130 | 15 ⚠ | 电气 | 查看 › |
| 2023 | 372 | 98.2 | 2.43 | 149 | 14 ⚠ | 电气 | 查看 › |
| 2024 ▲50%+ | 957 | 343.0 | 8.5 | 548 | 11 ⚠ | 发动机 | 查看 › |
| 2025 太新,暂不排名 | 80 | 44.7 | 1.11 | 59 | 4 ⚠ | 发动机 | 查看 › |
| 2026 太新,暂不排名 | 11 | 11.0 | 0.27 | 11 | 3 | 电气 | 查看 › |
▲50%+ = 高于该车型平均每车龄年投诉数 50% 以上. “太新,暂不排名”:上路未满两年,还不能称为投诉最少的年款。 1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。 上路前两年的投诉数: 对比同年款平均. 计算方式
趋势 · 对比同年款平均
上路前两年的投诉数 ÷ 全部车型平均 (1.00)
投诉提交的年份
近 12 个月: 1,385 · 前 12 个月: 994 升温
问题分类
转向 ›
1,919 · 32.2% · 5.03 对比全部车型 · 升温
发动机 ›
1,213 · 20.4% · 0.91 对比全部车型 · 升温
电气 ›
1,104 · 18.5% · 1.18 对比全部车型 · 年增减 30% 以内
变速箱/动力系统 ›
563 · 9.5% · 0.81 对比全部车型 · 年增减 30% 以内
未指明或其他 ›
322 · 5.4% · 0.6 对比全部车型 · 年增减 30% 以内
车身与结构 ›
242 · 4.1% · 0.45 对比全部车型 · 升温
轮胎、轮毂与悬挂 ›
202 · 3.4% · 1.35 对比全部车型 · 年增减 30% 以内
燃油系统 ›
174 · 2.9% · 0.67 对比全部车型 · 升温
刹车 ›
89 · 1.5% · 0.25 对比全部车型 · 年增减 30% 以内
其他
56 · 0.9% · 0.51 对比全部车型 · 近期投诉太少,无法判断
安全气囊与安全带 ›
42 · 0.7% · 0.19 对比全部车型 · 近期投诉太少,无法判断
灯光
18 · 0.3% · 0.19 对比全部车型 · 近期投诉太少,无法判断
驾驶辅助系统
13 · 0.2% · 0.04 对比全部车型 · 近期投诉太少,无法判断
投诉达 40 条以上的问题分类才有专页。
事故发生时的车龄
事故车龄中位数: 23 个月
车主怎么说
Our daughter (who is a student at the University of Virginia) had been having issues with her Jeep and the instrument panel.
BACK OVER PREVENTION/BACK UP CAMERA SENSING SYSTEM Rearview image does not always power on, has delay powering, and/or sticks while displaying in the wrong direction misleading surrounding area.
The check engine light was on and it said to service the battery charging components. When driving in hybrid mode it doesn’t switch to use the battery.
My jeep after the 68c recall work was performed to lessen the chances of a fire caused by the hybrid battery now under performs compared to before the recall. I get much less that the advertised EV / Battery only miles.
Both the driver-side and passenger-side door window glass spontaneously shattered due to severe internal structural stress originating from the side-view mirror mounting brackets and window frame assembly.
节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 越野 SUV
| # | 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|
| 1 | Toyota 4Runner | 334 | 10.1 | 0.25 | 持平 | 升温 | 12 | 刹车 |
| 2 | Ford Bronco | 980 | 41.1 | 1.02 | 改善中 | 升温 | 50 | 车身与结构 |
| 3 | Jeep Wrangler | 5,957 | 126.6 | 3.14 | 改善中 | 升温 | 44 | 转向 |
召回(按收件年份)
- 召回案: 44
- 勿驾驶/停户外: 3
- OTA 修复: 1
安全召回: 2018 (14) · 2019 (9) · 2020 (12) · 2021 (15) · 2022 (15) · 2023 (14) · 2024 (11) · 2025 (4) · 2026 (3)
调查
- Instrument Panel Cluster (IPC) Failure 进行中
The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information. ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving. The …
- Loss of Motive Power 进行中
The Office of Defects Investigation (ODI) has identified 68 Vehicle Owner Questionnaire (VOQ) reports for model years (MY) 2021 through 2024 Jeep Wrangler 4xe vehicles alleging a loss of motive power. Recall 22V-865 was issued by the manufacturer to address an engine shutdown condition in certain MY 2021-2023 Wrangler 4xe vehicles. The complaints noted here contain both post recall remedy failures…
- High pressure fuel pump failure 进行中
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect alle…
- Desiccated Air Bag Inflator Rupture 进行中
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt…
- Underhood fires 已结案
On September 6, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24024 to investigate allegations of engine compartment fires in model year 2021-2023 Jeep Wrangler and Gladiator vehicles. Most reports described fires starting on the front passenger side of the engine compartment while the vehicle was turned off, with several originating specifically at the electrohyd…
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…