InsightArise Cars美国车主投诉指数
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2020 款 Jeep Wrangler 问题、投诉与召回

多很多 平稳

NHTSA 收到 2020 款 Jeep Wrangler 的车主投诉共 606 条,折合每车龄年 90.8 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.16;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 75 名。与 Jeep 其他车型相比,它的投诉率高 25%;与其他越野 SUV相比则高 34%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-09-18 与 2026-08-31 之间。 事故发生到提交投诉的中位延迟:14 天。

606投诉
90.8每车龄年投诉数
2.16投诉指数 对比全部跟踪车型
12召回 · ⚠ 1
4.6%涉及碰撞或起火的比例
133近 12 个月

分析

前一年款(2019)每年 95.6 条,比这一年款多。后一年款(2021)每年 160.8 条,比这一年款多。2020 款上路前两年累计 193 条投诉,比同年款车的平均高 239%。

最常见的问题类别是转向(占投诉 35.6%),其次是电气(26.2%)与发动机(9.6%)。转向类投诉在这里的比例是全部跟踪车型的 5.5 倍。在转向类投诉里,车主最常提到 “steering”、“wheel”、“wanders”、“wobble”与“keep”。有 28 条投诉(4.6%)提到碰撞或起火;车主报告 7 人受伤、0 人死亡。

一半的事故发生在年款起算 42 个月内;最集中的时期是五年以后(占 30%)。近 12 个月新增 133 条投诉,前 12 个月是 112 条,速度大致平稳。

NHTSA 列出该年款 12 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 46% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Instrument Panel Cluster (IPC) Failure”(2025-10-23 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型2.16
  • 对比 Jeep 其他车型1.25
  • 对比其他 2020 年款2.4
  • 对比其他越野 SUV1.34
  • 上路前两年的投诉数 · 对比同年款平均 (193)3.39
  • 第 75 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018209.1 每年4.97
  • 201995.6 每年2.27
  • 202090.8 每年2.16
  • 2021160.8 每年3.82
  • 202281.7 每年1.94
  • 202394.2 每年2.24
  • 2024334.2 每年7.94
  • 202541.2 每年0.98

Jeep Wrangler 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 转向216 · 35.6% · 5.49×
  • 电气159 · 26.2% · 1.66×
  • 发动机58 · 9.6% · 0.43×
  • 车身与结构44 · 7.3% · 0.8×
  • 变速箱/动力系统41 · 6.8% · 0.58×
  • 内饰与配置30 · 5.0% · 0.56×
  • 燃油系统27 · 4.5% · 1.04×
  • 轮胎、轮毂与悬挂10 · 1.7% · 0.68×

对比全部车型: 1.00 = 全部车型平均

转向 · 投诉中常见的词

  • steering170
  • wheel93
  • wanders31
  • wobble37
  • keep55
  • play35

电气 · 投诉中常见的词

  • instrument95
  • cluster76
  • panel60
  • blank35
  • included39
  • speedometer21

发动机 · 投诉中常见的词

  • engine36
  • coolant11
  • temperature gauge5
  • reservoir5
  • leak7
  • overheating5

问题分类: 转向 · 发动机 · 电气 · 变速箱/动力系统 · 内饰与配置 · 车身与结构 · 轮胎、轮毂与悬挂 · 燃油系统 · 刹车 · 安全气囊与安全带

投诉提交的年份

2019: 23 23 2019 2020: 126 126 2020 2021: 44 44 2021 2022: 50 50 2022 2023: 79 79 2023 2024: 73 73 2024 2025: 131 131 2025 2026: 80 80 2026
  • 报告碰撞: 16
  • 报告起火: 12
  • 受伤: 7
  • 死亡: 0

事故发生时的车龄

  • 1 年内26.2%
  • 1–2 年7.1%
  • 2–3 年9.9%
  • 3–5 年26.6%
  • 5 年以上30.2%

事故车龄中位数: 42 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 越野 SUV

车型投诉每车龄年投诉数投诉指数
2020 Toyota 4Runner334.90.12
2020 Jeep Wrangler60690.82.16

安全召回 (12)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V741000 · 2025-10-30

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

风险: A vehicle fire can increase the risk of injury.

处置: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V676000 · 2024-09-12

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.

处置: Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V652000 · 2024-09-05

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

风险: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

处置: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.

STRUCTURE:FRAME AND MEMBERS 案号 23V191000 · 2023-03-23

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler vehicles. A stud on the frame assembly may puncture the fuel tank in a crash, which can result in a fuel leak.

风险: A fuel leak in the presence of an ignition source increases the risk of a fire.

处置: Dealers will inspect and, if necessary, remove the frame stud and apply paint, free of charge. Owner notification letters were mailed April 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 28A.

POWER TRAIN:CLUTCH ASSEMBLY 案号 23V116000 · 2023-02-23

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 22V767000 · 2022-10-13

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.

风险: An engine stall can increase the risk of a crash.

处置: Dealers will replace the HPFP and inspect and replace additional fuel system components, as necessary, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Z96.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V638000 · 2022-08-25

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC's number for this recall is Z86.

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS 案号 21V665000 · 2021-08-26

摘要: Chrysler (FCA US, LLC) is recalling certain 2020 Jeep Wrangler vehicles equipped with the 2.0 Liter engine. A cracked fuel supply line connector may leak fuel into the engine compartment.

风险: A fuel leak in the presence of an ignition source increases the risk of fire.

处置: Dealers will inspect and replace the fuel supply line as needed, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact FCA US LLC customer service at 1-800-853-140. FCA US LLC's number for this recall is Y10.

POWER TRAIN:CLUTCH ASSEMBLY 案号 21V028000 · 2021-01-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V191000 · 2020-09-10 · OTA 修复

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

POWER TRAIN:CLUTCH ASSEMBLY 案号 20V124000 · 2020-03-03

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM 案号 20V042000 · 2020-01-24

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Wrangler vehicles. The left side lower control arm bracket and weld may not be correctly positioned.

风险: The improper weld may allow the lower control arm to separate from the axle which can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the front axles, replacing them as necessary, free of charge. The recall began February 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W01.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Jeep Wrangler 有多少投诉?

NHTSA 收到 2020 款 Jeep Wrangler 共 606 条投诉,约每车龄年 90.8 条。

2020 款 Jeep Wrangler 最常见的问题是什么?

最常见的类别是转向,占投诉的 35.6%。

2020 款 Jeep Wrangler 有召回吗?

NHTSA 列出该年款 12 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Instrument Panel Cluster (IPC) Failure”(2025-10-23 开启,仍在进行中)。

2020 款 Jeep Wrangler 现在还有人在投诉吗?

近 12 个月新增 133 条投诉,前 12 个月是 112 条,速度大致平稳。

2020 款 Jeep Wrangler 跟同类车比起来如何?

NHTSA 收到 2020 款 Jeep Wrangler 的车主投诉共 606 条,折合每车龄年 90.8 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.16;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 75 名。与 Jeep 其他车型相比,它的投诉率高 25%;与其他越野 SUV相比则高 34%。