InsightArise Cars美国车主投诉指数
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2019 款 Jeep Wrangler 问题、投诉与召回

多很多 平稳

NHTSA 收到 2019 款 Jeep Wrangler 的车主投诉共 734 条,折合每车龄年 95.6 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.27;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 64 名。与 Jeep 其他车型相比,它的投诉率高 31%;与其他越野 SUV相比则高 41%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-12-04 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:12 天。

734投诉
95.6每车龄年投诉数
2.27投诉指数 对比全部跟踪车型
9召回
2.6%涉及碰撞或起火的比例
63近 12 个月

分析

前一年款(2018)每年 209.1 条,比这一年款多。后一年款(2020)每年 90.8 条,比这一年款少。2019 款上路前两年累计 343 条投诉,比同年款车的平均高 325%。

最常见的问题类别是转向(占投诉 50.5%),其次是电气(15.5%)与变速箱/动力系统(9.7%)。转向类投诉在这里的比例是全部跟踪车型的 7.8 倍。在转向类投诉里,车主最常提到 “steering”、“wheel”、“wanders”、“play”与“wobble”。有 19 条投诉(2.6%)提到碰撞或起火;车主报告 8 人受伤、0 人死亡。

一半的事故发生在年款起算 24 个月内;最集中的时期是第一年(占 35%)。近 12 个月新增 63 条投诉,前 12 个月是 80 条,速度大致平稳。

NHTSA 列出该年款 9 项安全召回。 有 82% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Frame weld deficiencies”(2019-09-16 开启,已于 2023-10-29 结案)。

投诉指数

  • 对比全部跟踪车型2.27
  • 对比 Jeep 其他车型1.31
  • 对比其他 2019 年款2.09
  • 对比其他越野 SUV1.41
  • 上路前两年的投诉数 · 对比同年款平均 (343)4.25
  • 第 64 名/共 76 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018209.1 每年4.97
  • 201995.6 每年2.27
  • 202090.8 每年2.16
  • 2021160.8 每年3.82
  • 202281.7 每年1.94
  • 202394.2 每年2.24
  • 2024334.2 每年7.94
  • 202541.2 每年0.98

Jeep Wrangler 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 转向371 · 50.5% · 7.78×
  • 电气114 · 15.5% · 0.98×
  • 变速箱/动力系统71 · 9.7% · 0.83×
  • 发动机47 · 6.4% · 0.29×
  • 车身与结构39 · 5.3% · 0.58×
  • 轮胎、轮毂与悬挂31 · 4.2% · 1.69×
  • 内饰与配置29 · 4.0% · 0.45×
  • 刹车12 · 1.6% · 0.26×

对比全部车型: 1.00 = 全部车型平均

转向 · 投诉中常见的词

  • steering309
  • wheel170
  • wanders68
  • play79
  • wobble75
  • loose83

电气 · 投诉中常见的词

  • cluster39
  • instrument41
  • panel37
  • speedometer19
  • steering39
  • electrical25

变速箱/动力系统 · 投诉中常见的词

  • clutch18
  • train14
  • notification power9
  • axle locker5
  • locker system4
  • gear15

问题分类: 转向 · 发动机 · 电气 · 变速箱/动力系统 · 内饰与配置 · 车身与结构 · 轮胎、轮毂与悬挂 · 燃油系统 · 刹车 · 安全气囊与安全带

投诉提交的年份

2018: 3 3 2018 2019: 208 208 2019 2020: 132 132 2020 2021: 62 62 2021 2022: 66 66 2022 2023: 80 80 2023 2024: 62 62 2024 2025: 74 74 2025 2026: 47 47 2026
  • 报告碰撞: 9
  • 报告起火: 10
  • 受伤: 8
  • 死亡: 0

事故发生时的车龄

  • 1 年内35.1%
  • 1–2 年14.9%
  • 2–3 年7.9%
  • 3–5 年19.6%
  • 5 年以上22.5%

事故车龄中位数: 24 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 越野 SUV

车型投诉每车龄年投诉数投诉指数
2019 Toyota 4Runner648.30.2
2019 Jeep Wrangler73495.62.27

安全召回 (9)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V676000 · 2024-09-12

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.

处置: Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V652000 · 2024-09-05

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

风险: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

处置: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.

POWER TRAIN:CLUTCH ASSEMBLY 案号 23V116000 · 2023-02-23

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.

POWER TRAIN:CLUTCH ASSEMBLY 案号 21V028000 · 2021-01-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.

SEAT BELTS 案号 20V580000 · 2020-09-24

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.

风险: In the event of a crash, if the front seat belts fail to lock, there is an increased risk of injury.

处置: Chrysler will notify owners, and dealers will replace the front seat belt retractors, free of charge. The recall began November 12, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W67.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V191000 · 2020-09-10 · OTA 修复

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

POWER TRAIN:CLUTCH ASSEMBLY 案号 20V124000 · 2020-03-03

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

风险: The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.

STEERING 案号 19V201000 · 2019-03-14

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and 2019 Ram 1500 vehicles. These vehicles have improperly machined steering column stub shafts that may break, possibly causing the steering wheel to detach from the steering column.

风险: If the steering wheel detaches from the steering column, the driver may lose control of the vehicle, increasing the risk of crash.

处置: Chrysler will notify owners, and dealers will inspect the steering column, replacing it, as necessary, free of charge. The recall began April 5, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V29.

STRUCTURE:FRAME AND MEMBERS 案号 18V675000 · 2018-09-28

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.

风险: An unexpected reduction in steering ability, can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect and repair the track bar bracket welds, as necessary, free of charge. The recall is expected to begin November 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA5.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2019 款 Jeep Wrangler 有多少投诉?

NHTSA 收到 2019 款 Jeep Wrangler 共 734 条投诉,约每车龄年 95.6 条。

2019 款 Jeep Wrangler 最常见的问题是什么?

最常见的类别是转向,占投诉的 50.5%。

2019 款 Jeep Wrangler 有召回吗?

NHTSA 列出该年款 9 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Frame weld deficiencies”(2019-09-16 开启,已于 2023-10-29 结案)。

2019 款 Jeep Wrangler 现在还有人在投诉吗?

近 12 个月新增 63 条投诉,前 12 个月是 80 条,速度大致平稳。

2019 款 Jeep Wrangler 跟同类车比起来如何?

NHTSA 收到 2019 款 Jeep Wrangler 的车主投诉共 734 条,折合每车龄年 95.6 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.27;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 64 名。与 Jeep 其他车型相比,它的投诉率高 31%;与其他越野 SUV相比则高 41%。