NHTSA has received 28 owner complaints about the 2020 Audi Q7, or 4.1 per year on the road — far fewer complaints than typical (complaint index 0.10, where 1.00 is the average of all tracked vehicles). Among the 83 model-year 2020 vehicles we track, it ranks #5 of 83 by complaints per year (#1 = fewest). Against other Audi models its rate is 51% lower; against other Luxury SUVs it is 71% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2020-05-29 and 2026-09-22. Median delay from incident to filing: 45 days.
28Complaints
4.1Complaints per year on the road
0.1Complaint index vs. all tracked vehicles
5Recalls
7.1%Share involving a crash or fire
8Last 12 months
Analysis
The previous model year (2019) drew 8.0 complaints per year, more than this one. The following model year (2021) drew 13.0 per year, more than this one.
The most common problem area is Engine (32.1% of complaints), followed by Electrical (32.1%) and Unspecified or other (10.7%). 2 reports (7.1%) describe a crash or fire; owners mention 2 injuries and 0 deaths.
Half of the reported incidents happened within 55 months of the model year's start; the busiest period was after five years (43% of incidents). 8 complaints were filed in the last 12 months.
NHTSA lists 5 safety recalls for this model year.
Complaint index
vs. all tracked vehicles0.1
vs. other Audi models0.49
vs. other 2020 models0.11
vs. other Luxury SUVs0.29
Complaints in first 2 years on the road · vs. same-year average (3)0.05
The contact owns a 2020 Audi Q7. The contact stated that while driving 15 MPH, the vehicle unexpectedly lost motive power and the brakes engaged without warning, causing the vehicle to rear-end another vehicle in front.
Brakes · 2026-09-14 · ODI 11764109 · Crash
I am filing a complaint concerning serious safety risks associated with my 2020 Audi Q7 (VIN: [XXX] ) purchased as a Certified Pre-Owned vehicle from Audi Dominion San Antonio.
Electrical · 2025-08-05 · ODI 11678646 · Fire
Dashboard leather is bubbling, separating, and delaminating near the center windshield vents. This is a known manufacturing defect, Audi has issued a warranty extension (bulletin AWA-23-11) for this identical issue on the Q8, e-tron quattro, and R8 models…
Unspecified or other · 2026-07-23 · ODI 11752459
the first indication of an issue was oil consumption. It was using more oil than usual around the 70K mile mark. Then it started misfiring, and soon after a knocking noise coming from the engine.
Engine · 2026-05-14 · ODI 11737769
While my vehicle was in for the Audi piston issue, they stated my water pump needed to be replaced and isn’t covered by a recall (yet). My vehicle had less than 42,000 mile on it.
Engine · 2026-05-13 · ODI 11737715
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 25V900000 · 2025-12-19
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Campaign 23V212000 · 2023-03-29
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.
Risk: An overheated heating element can increase the risk of a fire.
Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.
Risk: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE Campaign 21V078000 · 2021-02-17
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.
STRUCTURE:BODY:ROOF AND PILLARS Campaign 20V658000 · 2020-10-27
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Risk: In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.
