NHTSA has received 55 owner complaints about the 2020 Lexus RX, or 8.1 per year on the road — far fewer complaints than typical (complaint index 0.20, where 1.00 is the average of all tracked vehicles). Among the 83 model-year 2020 vehicles we track, it ranks #18 of 83 by complaints per year (#1 = fewest). Against other Lexus models its rate is 9% higher; against other Luxury SUVs it is 43% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2020-03-17 and 2026-09-13. Median delay from incident to filing: 7 days.
55Complaints
8.1Complaints per year on the road
0.2Complaint index vs. all tracked vehicles
1Recalls
12.7%Share involving a crash or fire
8Last 12 months
Analysis
The previous model year (2019) drew 8.7 complaints per year, more than this one. The following model year (2021) drew 12.3 per year, more than this one. In its first two years on the road the 2020 model collected 11 complaints, 80% lower than the average vehicle of the same model year.
The most common problem area is Airbags & seat belts (38.2% of complaints), followed by Unspecified or other (14.5%) and Engine (10.9%). Airbags & seat belts complaints are 10.1 times as common here as across all tracked vehicles. 7 reports (12.7%) describe a crash or fire; owners mention 4 injuries and 0 deaths.
Half of the reported incidents happened within 48 months of the model year's start; the busiest period was years three to five (36% of incidents). In the last 12 months 8 new complaints were filed, versus 18 in the 12 months before — down 56%.
NHTSA lists 1 safety recall for this model year. 1 NHTSA investigation covers this model year; the most recent is “Pedestrian alert sounds” (defect petition, opened 2023-01-27, closed 2023-08-07).
Complaint index
vs. all tracked vehicles0.2
vs. other Lexus models1.09
vs. other 2020 models0.22
vs. other Luxury SUVs0.57
Complaints in first 2 years on the road · vs. same-year average (11)0.2
I am submitting this correspondence to formally report a serious safety incident involving my 2020 Lexus RX 350 and to request a thorough investigation.
The contact owns a 2020 Lexus RX. The contact stated while his wife and children were stopped in traffic, a vehicle had crashed into the rear of the contact's vehicle, which then caused a five-car chain reaction crash.
I live in the [XXX] area and have noticed a disturbing trend. Frequently, when driving at night, I come across cars that don't have any tail lights on. Usually these are tourists in rental cars, but not always. My wife was guilty of this also.
Lighting · 2026-09-13 · ODI 11763972
The rear wheel which is Lexus OEM busted and lost air when driving on the highway at highway speed on June 23, 2026. This caused an immediate hazard and a dangerous loss of vehicle control.
Wheels, tires & suspension · 2026-06-24 · ODI 11746351
The panoramic sunroof has a shade, which is not closing. This causes a lot of sunlight to enter the vehicle which might be harmful to your skin and causes headaches. The repair is very expensive and there is no other way around it.
Unspecified or other · 2026-06-12 · ODI 11743718
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Campaign 23V865000 · 2023-12-20
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
DP22005 · defect petition · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Opened 2023-01-27 · Closed 2023-08-07 · Campaign 22V063000 · Model years: 2018, 2019, 2020, 2021, 2022
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
