NHTSA has received 56 owner complaints about the 2024 Lexus RX, or 20.9 per year on the road — fewer complaints than typical for a vehicle of its age (complaint index 0.50, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #44 for fewest complaints per year. Against other Lexus models its rate is 172% higher; against other Luxury SUVs it is 39% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-12-27 and 2026-08-22. Median delay from incident to filing: 5 days.
56Complaints
20.9Complaints per year on the road
0.5Complaint index vs. all tracked vehicles
4Recalls
3.6%Share involving a crash or fire
22Last 12 months
Analysis
The previous model year (2023) drew 17.7 complaints per year, fewer than this one. The following model year (2025) drew 12.0 per year, fewer than this one. In its first two years on the road the 2024 model collected 41 complaints, 42% lower than the average vehicle of the same model year.
The most common problem area is Electrical (33.9% of complaints), followed by Interior & equipment (25.0%) and Engine (10.7%). Electrical complaints are 2.1 times as common here as across all tracked vehicles. Within Electrical reports, owners most often mention “battery”, “locked”, “key”, “door” and “hybrid”. 2 reports (3.6%) describe a crash or fire; owners mention 6 injuries and 0 deaths.
Half of the reported incidents happened within 15 months of the model year's start; the busiest period was the second year (41% of incidents). In the last 12 months 22 new complaints were filed, versus 25 in the 12 months before — a steady pace.
NHTSA lists 4 safety recalls for this model year. 36% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.5
vs. other Lexus models2.72
vs. other 2024 models0.55
vs. other Luxury SUVs1.39
Complaints in first 2 years on the road · vs. same-year average (41)0.58
I am reporting a recurring electrical and mechanical system failure on a 2024 Lexus RX 350h Luxury. On [XXX], the vehicle suffered a total power loss that rendered the electronic door latches unresponsive to all inputs.
Electrical · 2026-03-07 · ODI 11722677
The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated.
Electrical · 2025-12-08 · ODI 11703643
I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year.
Interior & equipment · 2026-08-22 · ODI 11758753
While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder.
Transmission / powertrain · 2026-08-03 · ODI 11754510
The sunroof exploded spontaneously while driving on major road at 65 MPH, nothing hit it and no other vehicle around. No abnormal weather conditions. No warning just a burst into air. Remaining glass fell into vehicle when I opened shade.
Interior & equipment · 2026-07-26 · ODI 11752913
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION:SOFTWARE Campaign 26V162000 · 2026-03-18
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Toyota Camry Hybrid, Lexus NX250, NX350, NX350 Hybrid, 2024-2025 Lexus RX350, RX350 Hybrid, and RX500 Hybrid vehicles. The second-row center seat belt webbing may be damaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Risk: A damaged seat belt may not adequately restrain an occupant, increasing the risk of injury during a crash.
Remedy: Dealers will inspect the seat belt webbing and replace the seat belt assembly if necessary, free of charge. Owner notification letters were mailed March 20, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA03 and 25LA03.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2024 Lexus RX?
56 complaints were filed with NHTSA for the 2024 Lexus RX, or about 20.9 per year on the road.
What is the most common problem reported for the 2024 Lexus RX?
The most common category is Electrical, accounting for 33.9% of complaints.
Does the 2024 Lexus RX have any recalls?
NHTSA lists 4 safety recall(s) for this model year.
Is the 2024 Lexus RX still generating complaints?
In the last 12 months 22 new complaints were filed, versus 25 in the 12 months before — a steady pace.
How does the 2024 Lexus RX compare with similar vehicles?
NHTSA has received 56 owner complaints about the 2024 Lexus RX, or 20.9 per year on the road — fewer complaints than typical for a vehicle of its age (complaint index 0.50, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #44 for fewest complaints per year. Against other Lexus models its rate is 172% higher; against other Luxury SUVs it is 39% higher.