NHTSA has received 65 owner complaints about the 2023 Lexus RX, or 17.7 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.42, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #43 for fewest complaints per year. Against other Lexus models its rate is 130% higher; against other Luxury SUVs it is 17% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-04-18 and 2026-08-26. Median delay from incident to filing: 11 days.
65Complaints
17.7Complaints per year on the road
0.42Complaint index vs. all tracked vehicles
3Recalls
7.7%Share involving a crash or fire
30Last 12 months
Analysis
The previous model year (2022) drew 8.1 complaints per year, fewer than this one. The following model year (2024) drew 20.9 per year, more than this one. In its first two years on the road the 2023 model collected 30 complaints, 64% lower than the average vehicle of the same model year.
The most common problem area is Body & structure (18.5% of complaints), followed by Interior & equipment (18.5%) and Engine (16.9%). Body & structure complaints are 2.0 times as common here as across all tracked vehicles. Within Body & structure reports, owners most often mention “glass”, “sunroof”, “defect”, “inspection” and “confirmed”. 5 reports (7.7%) describe a crash or fire; owners mention 5 injuries and 0 deaths.
Half of the reported incidents happened within 19 months of the model year's start; the busiest period was years three to five (32% of incidents). In the last 12 months 30 new complaints were filed, versus 11 in the 12 months before — the pace is rising.
NHTSA lists 3 safety recalls for this model year. 18% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.42
vs. other Lexus models2.3
vs. other 2023 models0.42
vs. other Luxury SUVs1.17
Complaints in first 2 years on the road · vs. same-year average (30)0.36
The contact owned a 2023 Lexus RX 350. The contact stated that while the vehicle was stopped at a traffic light, it suddenly accelerated without warning. While driving in a parking lot, the vehicle again surged forward approximately 20 feet.
Brakes · 2026-03-10 · ODI 11723281 · Crash
The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving.
Interior & equipment · 2024-08-24 · ODI 11610669
Battery drains which locks car unexpectedly. No warning, even with car FOB inside car which creates a safety issue if child or someone is in the car. All doors lock and with no access to FOB cannot open the door with manual key.
Electrical · 2026-08-26 · ODI 11759669
The vehicle exhibits a severe, load-based mechanical transmission whine strictly during active acceleration. The pitch of the whining sound rises and falls in direct proportion to the engine's RPMs.
Transmission / powertrain · 2026-08-21 · ODI 11758409
The contact owns a 2023 Lexus RX 500h. The contact stated that while driving at an undisclosed speed, the vehicle started shaking abnormally and stalled. The contact stated that several unknown warning lights were illuminated during the failure.
Engine · 2026-08-19 · ODI 11757964
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION:SOFTWARE Campaign 26V162000 · 2026-03-18
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2023 Lexus RX?
65 complaints were filed with NHTSA for the 2023 Lexus RX, or about 17.7 per year on the road.
What is the most common problem reported for the 2023 Lexus RX?
The most common category is Body & structure, accounting for 18.5% of complaints.
Does the 2023 Lexus RX have any recalls?
NHTSA lists 3 safety recall(s) for this model year.
Is the 2023 Lexus RX still generating complaints?
In the last 12 months 30 new complaints were filed, versus 11 in the 12 months before — the pace is rising.
How does the 2023 Lexus RX compare with similar vehicles?
NHTSA has received 65 owner complaints about the 2023 Lexus RX, or 17.7 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.42, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #43 for fewest complaints per year. Against other Lexus models its rate is 130% higher; against other Luxury SUVs it is 17% higher.