NHTSA has received 15 owner complaints about the 2023 Lexus NX, or 4.1 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.10, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #10 for fewest complaints per year. Against other Lexus models its rate is 47% lower; against other Luxury SUVs it is 73% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2023-04-08 and 2026-08-07. Median delay from incident to filing: 49 days.
15Complaints
4.1Complaints per year on the road
0.1Complaint index vs. all tracked vehicles
3Recalls
6.7%Share involving a crash or fire
3Last 12 months
Analysis
The previous model year (2022) drew 6.4 complaints per year, more than this one. The following model year (2024) drew 16.4 per year, more than this one. In its first two years on the road the 2023 model collected 8 complaints, 90% lower than the average vehicle of the same model year.
The most common problem area is Interior & equipment (20.0% of complaints), followed by Engine (13.3%) and Driver-assist systems (13.3%). Interior & equipment complaints are 2.2 times as common here as across all tracked vehicles. 1 reports (6.7%) describe a crash or fire; owners mention 1 injury and 0 deaths.
Half of the reported incidents happened within 12 months of the model year's start; the busiest period was the first year (47% of incidents). 3 complaints were filed in the last 12 months.
NHTSA lists 3 safety recalls for this model year. 7% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.1
vs. other Lexus models0.53
vs. other 2023 models0.1
vs. other Luxury SUVs0.27
Complaints in first 2 years on the road · vs. same-year average (8)0.1
Airbags failed to deploy during a crash where lexus was hit on driver's side. We got an alert that they malfunctioned. During inspection, the wire for the airbags was pulled which would indicate deployment. Car was totaled.
The contact owns a 2023 Lexus NX 250. The contact stated that while driving at various highway speeds, the vehicle suddenly decelerated. During the failure, there was no warning light illuminated or messages displayed.
Engine · 2026-08-07 · ODI 11755435
Two year old 22500 miles. Driving down the highway doing around 75 and my sunroof blew up. Just exploded. Nothing hit it, temperature was around 70 degrees. Was about 10 miles into my morning commute. Nothing could have caused this.
Interior & equipment · 2025-09-10 · ODI 11686223
On [XXX] my Lexus would not start properly and then I heard noises which were associated with the battery closing down. This included locking all the doors. I was trapped in the car for 50-60 minutes until a repair person unlocked the door.
Electrical · 2025-09-04 · ODI 11685144
The driver's side front wiper blade is not securely attached and lifts off the glass during the drying stage of automatic car washes. Once lifted, it stays in the upright position and must be manually lowered.
Body & structure · 2025-03-04 · ODI 11646293
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION:SOFTWARE Campaign 26V162000 · 2026-03-18
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2023 Lexus NX?
15 complaints were filed with NHTSA for the 2023 Lexus NX, or about 4.1 per year on the road.
What is the most common problem reported for the 2023 Lexus NX?
The most common category is Interior & equipment, accounting for 20.0% of complaints.
Does the 2023 Lexus NX have any recalls?
NHTSA lists 3 safety recall(s) for this model year.
Is the 2023 Lexus NX still generating complaints?
3 complaints were filed in the last 12 months.
How does the 2023 Lexus NX compare with similar vehicles?
NHTSA has received 15 owner complaints about the 2023 Lexus NX, or 4.1 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.10, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #10 for fewest complaints per year. Against other Lexus models its rate is 47% lower; against other Luxury SUVs it is 73% lower.