InsightArise Cars美国车主投诉指数
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2020 款 Ford Expedition 问题、投诉与召回

较多 平稳

NHTSA 收到 2020 款 Ford Expedition 的车主投诉共 400 条,折合每车龄年 59.9 条,以同车龄的车来说投诉比一般车多(投诉指数 1.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 65 名。与 Ford 其他车型相比,它的投诉率高 10%;与其他全尺寸 SUV相比则高 74%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-02-12 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:15 天。

400投诉
59.9每车龄年投诉数
1.42投诉指数 对比全部跟踪车型
18召回 · ⚠ 1
3.0%涉及碰撞或起火的比例
104近 12 个月

分析

前一年款(2019)每年 63.1 条,比这一年款多。后一年款(2021)每年 40.5 条,比这一年款少。2020 款上路前两年累计 18 条投诉,比同年款车的平均低 68%。

最常见的问题类别是变速箱/动力系统(占投诉 55.2%),其次是发动机(13.8%)与内饰与配置(8.8%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 4.8 倍。在变速箱/动力系统类投诉里,车主最常提到 “transmission”、“gear”、“shifting”、“power”与“hard”。有 12 条投诉(3.0%)提到碰撞或起火;车主报告 22 人受伤、0 人死亡。

一半的事故发生在年款起算 52 个月内;最集中的时期是第三到第五年(占 47%)。近 12 个月新增 104 条投诉,前 12 个月是 103 条,速度大致平稳。

NHTSA 列出该年款 18 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 97% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Seat Belt Retractor Pretensioner Inadvertent Deployment”(2024-11-15 开启,已于 2025-07-23 结案)。

投诉指数

  • 对比全部跟踪车型1.42
  • 对比 Ford 其他车型1.1
  • 对比其他 2020 年款1.58
  • 对比其他全尺寸 SUV1.74
  • 上路前两年的投诉数 · 对比同年款平均 (18)0.32
  • 第 65 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201842.9 每年1.02
  • 201963.1 每年1.5
  • 202059.9 每年1.42
  • 202140.5 每年0.96
  • 202223.8 每年0.57
  • 202317.4 每年0.41
  • 202426.5 每年0.63
  • 202517.9 每年0.43

Ford Expedition 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统221 · 55.2% · 4.75×
  • 发动机55 · 13.8% · 0.62×
  • 内饰与配置35 · 8.8% · 0.98×
  • 安全气囊与安全带29 · 7.2% · 1.89×
  • 车身与结构22 · 5.5% · 0.6×
  • 电气21 · 5.2% · 0.33×
  • 刹车4 · 1.0% · 0.16×
  • 灯光4 · 1.0% · 0.64×

对比全部车型: 1.00 = 全部车型平均

变速箱/动力系统 · 投诉中常见的词

  • transmission170
  • gear112
  • shifting68
  • power88
  • hard53
  • accelerate48

发动机 · 投诉中常见的词

  • transmission30
  • gear16
  • accelerate10
  • shifting8
  • hard10
  • power16

内饰与配置 · 投诉中常见的词

  • piece5
  • chrome3
  • blue screen3
  • rear view4
  • camera7
  • center console3

问题分类: 变速箱/动力系统 · 发动机 · 内饰与配置 · 安全气囊与安全带 · 电气 · 车身与结构 · 轮胎、轮毂与悬挂 · 刹车 · 灯光

投诉提交的年份

2020: 7 7 2020 2021: 11 11 2021 2022: 24 24 2022 2023: 70 70 2023 2024: 116 116 2024 2025: 90 90 2025 2026: 82 82 2026
  • 报告碰撞: 5
  • 报告起火: 7
  • 受伤: 22
  • 死亡: 0

事故发生时的车龄

  • 1 年内3.2%
  • 1–2 年5.2%
  • 2–3 年8.2%
  • 3–5 年46.8%
  • 5 年以上36.5%

事故车龄中位数: 52 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 全尺寸 SUV

车型投诉每车龄年投诉数投诉指数
2020 Chevrolet Tahoe558.20.19
2020 Ford Expedition40059.91.42

安全召回 (18)

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 26V402000 · 2026-06-24

摘要: Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.

风险: Park system damage may result in a vehicle rollaway, increasing the risk of a crash.

处置: Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.

STRUCTURE:INTERIOR PANELS:CENTER CONSOLE 案号 26V368000 · 2026-06-09

摘要: Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.

风险: Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.

处置: Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 10, 2026.

SEAT BELTS:PRETENSIONER 案号 26V344000 · 2026-05-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.

风险: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.

处置: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 8, 2026. Additional letters will be sent once the remedy is available, anticipated in August 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S34. This recall replaces and expands previous NHTSA recalls 24V099 and 25V197. Vehicles previously inspected or repaired under the prior recalls will need the new repair completed.

ENGINE 案号 25V628000 · 2025-09-19

⚠ 停在户外/勿驾驶警告

摘要: Ford Motor Company (Ford) is recalling certain 2020 Expedition and Lincoln Navigator vehicles. A short circuit within the battery junction box can cause an engine fire while driving or parked.

风险: A vehicle fire increases the risk of injury.

处置: Owners are advised to park their vehicles outside and away from structures and other vehicles, until the remedy is performed. Dealers will inspect and replace the battery junction box, as necessary, and remove a ground wire. On models equipped with standard-duty radiator fan motors, dealers will also install an auxiliary electrical box with a wire jumper. Repairs will be performed free of charge. Owner notification letters were mailed October 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's numbers for this recall are 22S36 and 22S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 23, 2025.

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

风险: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

SEAT BELTS:PRETENSIONER 案号 25V197000 · 2025-05-23

摘要: Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.

风险: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.

处置: Dealers will replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S31. Some vehicles in this recall that were previously inspected under recall 24V-099 and did not have parts replaced will need to have this new recall remedy completed.

ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE 案号 25V346000 · 2025-05-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.

风险: Inoperative pre-collision assist features that fail to perform as expected can increase the risk of a crash or injury.

处置: Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.

EQUIPMENT:OTHER:LABELS 案号 24V852000 · 2024-11-08

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

处置: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

SEAT BELTS:PRETENSIONER 案号 24V099000 · 2024-02-09

摘要: Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.

风险: Seat belts that do not retract or extend may fail to restrain an occupant as intended, increasing the risk of injury in a crash.

处置: Dealers will replace the seat belt retractors, as necessary. Additionally, dealers will install an HVAC drain tube elbow if it is missing. Repairs will be performed free of charge. Owner notification letters were mailed on July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S06.

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL 案号 23V420000 · 2023-06-09

摘要: Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

风险: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

处置: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES 案号 22V250000 · 2022-04-14

摘要: Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.

风险: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.

处置: Dealers will replace both front windshield wiper arms, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed on May 24, 2022. Remedy parts are expected to be available 3rd Quarter 2022. Owner notification letters were mailed on October 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S26.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V575000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: Reduced rearward visibility can increase the risk of a crash.

处置: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

SEAT BELTS 案号 20V574000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.

风险: In the event of a crash, the incorrect classification would enable the passenger air bag to deploy instead of disabling it, increasing the risk of injury to the seat occupant.

处置: Ford will notify owners, and dealers will replace the seat belt buckle, free of charge. The recall began October 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S54.

SEATS:MID/REAR ASSEMBLY 案号 20V366000 · 2020-06-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

风险: An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

处置: Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 20V262000 · 2020-05-08

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.

风险: If the driver is unaware that the Pre-Collision Assist feature is not enabled, they may rely on a system that is not functional, increasing the risk of a crash or injury.

处置: Ford will notify owners, and dealers will reprogram software for the Body Control Module, Antilock Braking System, Instrument Panel Cluster and Headlamp Control Modules, and reset the Tire Pressure Monitor System, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S20.

SEAT BELTS 案号 20V217000 · 2020-04-16

摘要: Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.

风险: In the event of a crash, the restraint system may not provide the intended level of protection, increasing the risk of injury.

处置: Ford will notify owners, and dealers will replace the front passenger seatbelt buckle, free of charge. The recall began May 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S17.

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) 案号 20V197000 · 2020-04-03

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.

风险: If the transmission selection does not match the indicated gear selection, and the parking brake is not applied, unintended vehicle movement can occur, increasing the risk of injury or crash.

处置: Ford will notify owners, and dealers will inspect and correct the shift cable locking clip installation, as necessary, free of charge. The recall began April 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S18.

SEATS:FRONT ASSEMBLY:RECLINER 案号 19V633000 · 2019-08-28

摘要: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

风险: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

处置: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Ford Expedition 有多少投诉?

NHTSA 收到 2020 款 Ford Expedition 共 400 条投诉,约每车龄年 59.9 条。

2020 款 Ford Expedition 最常见的问题是什么?

最常见的类别是变速箱/动力系统,占投诉的 55.2%。

2020 款 Ford Expedition 有召回吗?

NHTSA 列出该年款 18 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Seat Belt Retractor Pretensioner Inadvertent Deployment”(2024-11-15 开启,已于 2025-07-23 结案)。

2020 款 Ford Expedition 现在还有人在投诉吗?

近 12 个月新增 104 条投诉,前 12 个月是 103 条,速度大致平稳。

2020 款 Ford Expedition 跟同类车比起来如何?

NHTSA 收到 2020 款 Ford Expedition 的车主投诉共 400 条,折合每车龄年 59.9 条,以同车龄的车来说投诉比一般车多(投诉指数 1.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 65 名。与 Ford 其他车型相比,它的投诉率高 10%;与其他全尺寸 SUV相比则高 74%。