InsightArise Cars美国车主投诉指数
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2020 款 Ford Mustang 问题、投诉与召回

少很多 平稳

NHTSA 收到 2020 款 Ford Mustang 的车主投诉共 118 条,折合每车龄年 17.7 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 33 名。与 Ford 其他车型相比,它的投诉率低 67%;与其他跑车与肌肉车相比则高 40%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-07-27 与 2026-08-20 之间。 事故发生到提交投诉的中位延迟:21 天。

118投诉
17.7每车龄年投诉数
0.42投诉指数 对比全部跟踪车型
8召回
15.3%涉及碰撞或起火的比例
27近 12 个月

分析

前一年款(2019)每年 19.2 条,比这一年款多。后一年款(2021)每年 9.7 条,比这一年款少。2020 款上路前两年累计 21 条投诉,比同年款车的平均低 63%。

最常见的问题类别是电气(占投诉 23.7%),其次是发动机(22.0%)与变速箱/动力系统(15.3%)。电气类投诉在这里的比例是全部跟踪车型的 1.5 倍。在电气类投诉里,车主最常提到 “camera”、“prevention”、“screen”、“blue”与“distorted”。有 18 条投诉(15.3%)提到碰撞或起火;车主报告 8 人受伤、0 人死亡。

一半的事故发生在年款起算 52 个月内;最集中的时期是五年以后(占 38%)。近 12 个月新增 27 条投诉,前 12 个月是 31 条,速度大致平稳。

NHTSA 列出该年款 8 项安全召回。 有 52% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Rearview Camera FMVSS 111 Noncompliance”(2021-08-03 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型0.42
  • 对比 Ford 其他车型0.33
  • 对比其他 2020 年款0.47
  • 对比其他跑车与肌肉车1.4
  • 上路前两年的投诉数 · 对比同年款平均 (21)0.37
  • 第 33 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Ford Mustang 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气28 · 23.7% · 1.5×
  • 发动机26 · 22.0% · 0.99×
  • 变速箱/动力系统18 · 15.3% · 1.32×
  • 刹车13 · 11.0% · 1.81×
  • 内饰与配置13 · 11.0% · 1.23×
  • 安全气囊与安全带5 · 4.2% · 1.1×
  • 车身与结构4 · 3.4% · 0.37×
  • 转向2 · 1.7% · 0.26×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • camera11
  • prevention6
  • screen9
  • blue4
  • distorted3
  • blank4

发动机 · 投诉中常见的词

  • coolant12
  • engine22
  • cylinders7
  • intrusion7
  • gasket7
  • ecoboost5

变速箱/动力系统 · 投诉中常见的词

  • transmission14
  • shifting6
  • clutch4
  • documented4
  • gear5
  • automatic4

问题分类: 发动机 · 电气 · 变速箱/动力系统 · 车身与结构 · 内饰与配置

投诉提交的年份

2020: 11 11 2020 2021: 10 10 2021 2022: 8 8 2022 2023: 17 17 2023 2024: 20 20 2024 2025: 33 33 2025 2026: 19 19 2026
  • 报告碰撞: 13
  • 报告起火: 5
  • 受伤: 8
  • 死亡: 0

事故发生时的车龄

  • 1 年内12.7%
  • 1–2 年8.5%
  • 2–3 年11.0%
  • 3–5 年29.7%
  • 5 年以上38.1%

事故车龄中位数: 52 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 跑车与肌肉车

车型投诉每车龄年投诉数投诉指数
2020 Dodge Charger578.50.2
2020 Ford Mustang11817.70.42

安全召回 (8)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 25V695000 · 2025-10-13

摘要: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

风险: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

处置: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

风险: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM 案号 23V727000 · 2023-10-27

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Mustang vehicles. The brake fluid level sensor may not activate the visual warning indicator when the brake fluid is low. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

风险: Without a low brake fluid warning light, the vehicle may be driven with low brake fluid, reducing braking performance and increasing the risk of a crash.

处置: Dealers will update the body control module software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C35.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) 案号 22V382000 · 2022-05-27

摘要: Ford Motor Company (Ford) is recalling certain 2019-2020 Mustang vehicles equipped with 5.0L engines and manual transmissions. The Powertrain Control Module (PCM) may broadcast an unintended faulted signal to the modules controlling the reverse camera, reverse light, and driver assist features, which may disable all of these functions.

风险: A rearview camera or reverse light that is disabled reduces the driver's rear view, increasing the risk of a crash. Disabled driver assist features (traction control, forward collision warning, blind spot warning, cross traffic indicator) may increase the risk of a crash.

处置: Dealers will update the PCM software, free of charge. Owner notification letters were mailed June 15, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S37.

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES 案号 20V573000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped with automatic transmissions. The brake pedal bracket may fracture during sudden stopping.

风险: A broken brake pedal could affect braking ability, increasing the risk of a crash.

处置: Ford will notify owners, and dealers will replace the brake pedal bracket assembly, free of charge. The recall began January 26, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S52.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V575000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: Reduced rearward visibility can increase the risk of a crash.

处置: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 案号 20V306000 · 2020-05-27

摘要: Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped a forward-looking camera. The camera may be misaligned to the vehicle and features that are dependent on the camera such as Pre-Collision Assist, Adaptive Cruise Control, Lane Keeping System, Driver Alert, and Auto High Beam Control may not function as intended.

风险: If the driver is unaware that the Pre-Collision Assist feature is not operating effectively, they may rely on a system that is not functional, increasing the risk of a crash or injury.

处置: Ford will notify owners, and dealers will perform the Lane Departure Warning System camera alignment procedure, free of charge. This recall began June 17, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S26.

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) 案号 20V263000 · 2020-05-08

摘要: Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.

风险: If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.

处置: Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S21.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Ford Mustang 有多少投诉?

NHTSA 收到 2020 款 Ford Mustang 共 118 条投诉,约每车龄年 17.7 条。

2020 款 Ford Mustang 最常见的问题是什么?

最常见的类别是电气,占投诉的 23.7%。

2020 款 Ford Mustang 有召回吗?

NHTSA 列出该年款 8 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Rearview Camera FMVSS 111 Noncompliance”(2021-08-03 开启,仍在进行中)。

2020 款 Ford Mustang 现在还有人在投诉吗?

近 12 个月新增 27 条投诉,前 12 个月是 31 条,速度大致平稳。

2020 款 Ford Mustang 跟同类车比起来如何?

NHTSA 收到 2020 款 Ford Mustang 的车主投诉共 118 条,折合每车龄年 17.7 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 33 名。与 Ford 其他车型相比,它的投诉率低 67%;与其他跑车与肌肉车相比则高 40%。