NHTSA has received 12 owner complaints about the 2023 Lexus ES, or 3.3 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.08, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #8 for fewest complaints per year. Against other Lexus models its rate is 57% lower; against other Luxury sedans it is 35% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2022-11-19 and 2026-07-29. Median delay from incident to filing: 7 days.
12Complaints
3.3Complaints per year on the road
0.08Complaint index vs. all tracked vehicles
2Recalls
25.0%Share involving a crash or fire
6Last 12 months
Analysis
The previous model year (2022) drew 3.0 complaints per year, fewer than this one. The following model year (2024) drew 3.4 per year, about the same. In its first two years on the road the 2023 model collected 6 complaints, 93% lower than the average vehicle of the same model year.
The most common problem area is Electrical (16.7% of complaints), followed by Driver-assist systems (16.7%) and Wheels, tires & suspension (16.7%). 3 reports (25.0%) describe a crash or fire; owners mention 0 injuries and 0 deaths.
Half of the reported incidents happened within 31 months of the model year's start; the busiest period was the first year (33% of incidents). 6 complaints were filed in the last 12 months.
NHTSA lists 2 safety recalls for this model year. 17% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.08
vs. other Lexus models0.43
vs. other 2023 models0.08
vs. other Luxury sedans0.65
Complaints in first 2 years on the road · vs. same-year average (6)0.07
The contact owns a 2023 Lexus ES 300h. The contact stated that while sitting idle with the engine powered off in a local parking lot, the vehicle suddenly began to roll back independently into the nearby underground garage and crashed into the rear end of…
Transmission / powertrain · 2026-03-13 · ODI 11724137 · Crash
The contact owns a 2023 Lexus ES 300. The contact stated that upon coasting into a parking space, the contact tapped the brake pedal; however, the vehicle independently accelerated.
Electrical · 2025-11-05 · ODI 11697669 · Crash
The “maintenance required” warning light came on. The Lexus dealer indicated that a tire rotation was required at a cost of approximately $100. We had the tires rotated at a tire store at a cost of zero ($.00).
Interior & equipment · 2026-07-29 · ODI 11753602
The car was taken into Lexus under warranty January 2026. There a loud noise coming from the car when it is going down the road. Lexus tried to say it must be the tires. The car was under 3 years old. I replaced the front tires any way.
Wheels, tires & suspension · 2026-07-15 · ODI 11750663
The contact owns a 2023 Lexus ES 250. The contact stated that while driving approximately 40 MPH, the vehicle abruptly stalled.
Electrical · 2026-02-17 · ODI 11718537
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 24V124000 · 2024-02-21
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Mirai, Lexus LS500, LS500H, 2023-2024 Lexus ES250, ES300H, ES350, 2024 Lexus LC500, and LC500H vehicles equipped with a Panoramic View Monitor (PVM) system. Due to incorrect programming of the parking-assist electronic control unit (ECU) software, the rearview camera image may not immediately display within a couple of seconds after the shifter is placed into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the parking assist ECU software, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TA01 and 24LA01.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2023 Lexus ES?
12 complaints were filed with NHTSA for the 2023 Lexus ES, or about 3.3 per year on the road.
What is the most common problem reported for the 2023 Lexus ES?
The most common category is Electrical, accounting for 16.7% of complaints.
Does the 2023 Lexus ES have any recalls?
NHTSA lists 2 safety recall(s) for this model year.
Is the 2023 Lexus ES still generating complaints?
6 complaints were filed in the last 12 months.
How does the 2023 Lexus ES compare with similar vehicles?
NHTSA has received 12 owner complaints about the 2023 Lexus ES, or 3.3 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.08, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #8 for fewest complaints per year. Against other Lexus models its rate is 57% lower; against other Luxury sedans it is 35% lower.