2023 Mercedes-Benz C-Class problems, complaints & recalls
NHTSA has received 25 owner complaints about the 2023 Mercedes-Benz C-Class, or 6.8 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.16, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #18 for fewest complaints per year. Against other Mercedes-Benz models its rate is 34% lower; against other Luxury sedans it is 34% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2023-05-04 and 2026-06-16. Median delay from incident to filing: 13 days.
Analysis
The previous model year (2022) drew 5.6 complaints per year, fewer than this one. The following model year (2024) drew 5.6 per year, fewer than this one. In its first two years on the road the 2023 model collected 18 complaints, 78% lower than the average vehicle of the same model year.
The most common problem area is Driver-assist systems (24.0% of complaints), followed by Brakes (20.0%) and Electrical (16.0%). Driver-assist systems complaints are 4.2 times as common here as across all tracked vehicles. 2 reports (8.0%) describe a crash or fire; owners mention 1 injury and 0 deaths.
Half of the reported incidents happened within 13 months of the model year's start; the busiest period was the first year (48% of incidents). 3 complaints were filed in the last 12 months.
NHTSA lists no safety recalls for this model year.
Complaint index
- vs. all tracked vehicles0.16
- vs. other Mercedes-Benz models0.66
- vs. other 2023 models0.16
- vs. other Luxury sedans1.34
- Complaints in first 2 years on the road · vs. same-year average (18)0.22
- #18 of 92 · 2023Rankings ›
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Problem areas: Engine · Electrical · Body & structure
When complaints were filed
- Crashes reported: 2
- Fires reported: 0
- Injuries: 1
- Deaths: 0
Vehicle age at incident
Median age at incident: 13 months
What owners report
On 2/17/24 the vehicle was parked in front of my house. There is a slight grade. The vehicle had been parked for approximately 1 hour when my neighbor called me to tell me that the vehicle had rolled down the hill and into his storage building.
The contact owns a 2023 Mercedes C300. The contact stated that while traveling over a pedestrian crosswalk, the emergency braking mode was engaged. The accelerator pedal was applied but the vehicle failed to accelerate. The vehicle went into restricted mode.
2 of 245/40HR18XL & 2 of 225/45HR18XL... All 4 tires replaced I purchased a 2023 Mercedes-Benz C300 from Benzel Busch motor car (an authorized Mercedes-Benz dealer) in [XXX] in XXX. Since purchase, this vehicle has had repeated, unresolved defects.
I am filing a safety complaint regarding my 2023 Mercedes-Benz AMG C43 4MATIC. The vehicle has approximately 23,000 miles.
When going into Reverse the passenger side mirror angles down to see curbs. When putting back into Drive it should be going back up to normal angle, but 20% of the time it does not go back up.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · 2023 · Luxury sedans
| Models | Complaints | Complaints per year on the road | Complaint index |
|---|---|---|---|
| 2023 BMW 5 Series | 9 | 2.4 | 0.06 |
| 2023 Audi A4 | 11 | 3.0 | 0.07 |
| 2023 BMW 3 Series | 12 | 3.3 | 0.08 |
| 2023 Lexus ES | 12 | 3.3 | 0.08 |
| 2023 Mercedes-Benz E-Class | 24 | 6.5 | 0.15 |
| 2023 Mercedes-Benz C-Class | 25 | 6.8 | 0.16 |
Safety recalls (0)
No recalls on record for this model year.
Investigations
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2023 Mercedes-Benz C-Class?
25 complaints were filed with NHTSA for the 2023 Mercedes-Benz C-Class, or about 6.8 per year on the road.
What is the most common problem reported for the 2023 Mercedes-Benz C-Class?
The most common category is Driver-assist systems, accounting for 24.0% of complaints.
Does the 2023 Mercedes-Benz C-Class have any recalls?
NHTSA lists no safety recalls for this model year.
Is the 2023 Mercedes-Benz C-Class still generating complaints?
3 complaints were filed in the last 12 months.
How does the 2023 Mercedes-Benz C-Class compare with similar vehicles?
NHTSA has received 25 owner complaints about the 2023 Mercedes-Benz C-Class, or 6.8 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.16, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #18 for fewest complaints per year. Against other Mercedes-Benz models its rate is 34% lower; against other Luxury sedans it is 34% higher.