2020 Subaru Crosstrek problems, complaints & recalls
NHTSA has received 68 owner complaints about the 2020 Subaru Crosstrek, or 10.2 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.24, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #20 for fewest complaints per year. Against other Subaru models its rate is 74% lower; against other Subcompact SUVs it is 58% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2020-01-17 and 2026-05-14. Median delay from incident to filing: 10 days.
Analysis
The previous model year (2019) drew 37.0 complaints per year, more than this one. The following model year (2021) drew 20.3 per year, more than this one. In its first two years on the road the 2020 model collected 33 complaints, 42% lower than the average vehicle of the same model year.
The most common problem area is Body & structure (51.5% of complaints), followed by Transmission / powertrain (11.8%) and Electrical (10.3%). Body & structure complaints are 5.6 times as common here as across all tracked vehicles. Within Body & structure reports, owners most often mention “windshield”, “crack”, “inches”, “extending” and “formed”. 6 reports (8.8%) describe a crash or fire; owners mention 3 injuries and 0 deaths.
Half of the reported incidents happened within 21 months of the model year's start; the busiest period was the second year (31% of incidents). 7 complaints were filed in the last 12 months.
NHTSA lists no safety recalls for this model year. 1 NHTSA defect investigation covers this model year; the most recent is “Pedestrian alert sounds” (opened 2023-01-27, closed 2023-08-07).
Complaint index
- vs. all tracked vehicles0.24
- vs. other Subaru models0.26
- vs. other 2020 models0.27
- vs. other Subcompact SUVs0.42
- Complaints in first 2 years on the road · vs. same-year average (33)0.58
- #20 of 82 · 2020Rankings ›
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Body & structure · Common terms in reports
- windshield30
- crack22
- inches6
- extending4
- formed4
- rocks4
Transmission / powertrain · Common terms in reports
- drivetrain3
- significant4
- safety6
- confirmed4
- appears3
- caused3
Problem areas: Body & structure · Interior & equipment · Electrical · Engine · Transmission / powertrain
When complaints were filed
- Crashes reported: 6
- Fires reported: 0
- Injuries: 3
- Deaths: 0
Vehicle age at incident
Median age at incident: 21 months
What owners report
At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space.
The contact owns a 2020 Subaru Crosstrek. The contact stated while pulling into a parking spot and depressing the brake pedal to come to a complete stop, the vehicle failed to respond.
DEFECT DESCRIPTION My 2020 Subaru Crosstrek has been diagnosed with diagnostic trouble code P2757 (Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance), which my authorized Subaru 802 Subaru retailer in Vermont has confirmed is…
My 2020 Subaru Crosstrek CVT Valve Body equipment failure and CVT Torque Converter failure. This appears to be a common failure for prior Subaru Crosstrek model - however was not extended for coverage to 2020 and beyond models - appears the issue still…
While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I could not stop.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · 2020 · Subcompact SUVs
| Models | Complaints | Complaints per year on the road | Complaint index |
|---|---|---|---|
| 2020 Mazda CX-30 | 32 | 4.8 | 0.11 |
| 2020 Subaru Crosstrek | 68 | 10.2 | 0.24 |
| 2020 Honda HR-V | 83 | 12.4 | 0.29 |
| 2020 Hyundai Kona | 184 | 27.6 | 0.66 |
Safety recalls (0)
No recalls on record for this model year.
Investigations
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Frequently asked questions
How many complaints were filed for the 2020 Subaru Crosstrek?
68 complaints were filed with NHTSA for the 2020 Subaru Crosstrek, or about 10.2 per year on the road.
What is the most common problem reported for the 2020 Subaru Crosstrek?
The most common category is Body & structure, accounting for 51.5% of complaints.
Does the 2020 Subaru Crosstrek have any recalls?
NHTSA lists no safety recalls for this model year. 1 NHTSA defect investigation covers this model year; the most recent is “Pedestrian alert sounds” (opened 2023-01-27, closed 2023-08-07).
Is the 2020 Subaru Crosstrek still generating complaints?
7 complaints were filed in the last 12 months.
How does the 2020 Subaru Crosstrek compare with similar vehicles?
NHTSA has received 68 owner complaints about the 2020 Subaru Crosstrek, or 10.2 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.24, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #20 for fewest complaints per year. Against other Subaru models its rate is 74% lower; against other Subcompact SUVs it is 58% lower.