InsightArise Cars美国车主投诉指数
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2025 款 Lexus NX 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2025 款 Lexus NX 的车主投诉共 18 条,折合每车龄年 10.1 条,投诉比一般车少很多(投诉指数 0.25;1.00 为全部跟踪车型的平均)。在我们跟踪的 86 款 2025 款车中,它的每年投诉数由少到多排第 21 名。与 Lexus 其他车型相比,它的投诉率高 36%;与其他豪华 SUV相比则低 29%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

数据有限:投诉不到 30 条,占比与指数不稳定。

投诉提交日期介于 2024-10-04 与 2026-09-22 之间。 事故发生到提交投诉的中位延迟:14 天。

18投诉
10.1每车龄年投诉数
0.25投诉指数 对比全部跟踪车型
5召回
16.7%涉及碰撞或起火的比例
9近 12 个月

分析

前一年款(2024)每年 17.2 条,比这一年款多。后一年款(2026)每年 6.0 条,比这一年款少。

最常见的问题类别是车身与结构(占投诉 38.9%),其次是轮胎、轮毂与悬挂(22.2%)与电气(11.1%)。车身与结构类投诉在这里的比例是全部跟踪车型的 4.3 倍。有 3 条投诉(16.7%)提到碰撞或起火;车主报告 1 人受伤、0 人死亡。

一半的事故发生在年款起算 9 个月内;最集中的时期是第一年(占 61%)。近 12 个月新增 9 条投诉。

NHTSA 列出该年款 5 项安全召回。

投诉指数

  • 对比全部跟踪车型0.25
  • 对比 Lexus 其他车型1.36
  • 对比其他 2025 年款0.21
  • 对比其他豪华 SUV0.71
  • 第 21 名/共 86 · 2025排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Lexus NX 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构7 · 38.9% · 4.27×
  • 轮胎、轮毂与悬挂4 · 22.2% · 8.86×
  • 电气2 · 11.1% · 0.71×
  • 未指明或其他2 · 11.1% · 1.24×
  • 刹车1 · 5.6% · 0.93×
  • 驾驶辅助系统1 · 5.6% · 0.98×
  • 其他1 · 5.6% · 3.03×

对比全部车型: 1.00 = 全部车型平均

投诉提交的年份

2024: 2 2 2024 2025: 8 8 2025 2026: 8 8 2026
  • 报告碰撞: 3
  • 报告起火: 0
  • 受伤: 1
  • 死亡: 0

事故发生时的车龄

  • 1 年内61.1%
  • 1–2 年38.9%
  • 2–3 年尚未到
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 9 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2025 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2025 Audi Q7179.50.24
2025 Lexus NX1810.10.25
2025 Lexus RX2413.40.33
2025 Mercedes-Benz GLE2815.70.39
2025 BMW X33821.30.53
2025 Audi Q54324.10.6
2025 Mercedes-Benz GLC4424.60.61
2025 BMW X56234.70.86
2025 Acura MDX10961.01.51

安全召回 (5)

BACK OVER PREVENTION:SOFTWARE 案号 26V162000 · 2026-03-18

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

SEAT BELTS:REAR/OTHER:WEBBING 案号 25V059000 · 2025-02-06

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Toyota Camry Hybrid, Lexus NX250, NX350, NX350 Hybrid, 2024-2025 Lexus RX350, RX350 Hybrid, and RX500 Hybrid vehicles. The second-row center seat belt webbing may be damaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

风险: A damaged seat belt may not adequately restrain an occupant, increasing the risk of injury during a crash.

处置: Dealers will inspect the seat belt webbing and replace the seat belt assembly if necessary, free of charge. Owner notification letters were mailed March 20, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA03 and 25LA03.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 24V911000 · 2024-12-05

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 RAV4 and 2025 Lexus NX vehicles. Some of the bolts that secure the front brake caliper and the wheel hub bearing may be loose, which can result in a damaged caliper brake hose or possible wheel detachment.

风险: A damaged brake line can cause a brake fluid leak, reducing brake performance and increasing the distance required to stop the vehicle. Wheel detachment can result in a loss of vehicle control. Either condition increases the risk of a crash.

处置: Dealers will inspect and tighten the front brake caliper mounting bracket and hub bearing bolts, as necessary, free of charge. In addition, any damaged components will be replaced, free of charge. Owner notification letters were mailed January 23, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TA14 and 24LA08.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT 案号 24V482000 · 2024-06-27

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."

风险: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.

处置: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。