2019 款 Lexus NX 问题、投诉与召回

少很多近期投诉太少，无法判断

NHTSA 收到 2019 款 Lexus NX 的车主投诉共 44 条，折合每车龄年 5.6 条，投诉比一般车少很多（投诉指数 0.14；1.00 为全部跟踪车型的平均）。在我们跟踪的 78 款 2019 款车中，它的每年投诉数由少到多排第 9 名。与 Lexus 其他车型相比，它的投诉率低 25%；与其他豪华 SUV相比则低 61%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2018-10-26 与 2026-08-06 之间。事故发生到提交投诉的中位延迟：30 天。

44投诉

5.6每车龄年投诉数

0.14投诉指数对比全部跟踪车型

2召回

4.5%涉及碰撞或起火的比例

6近 12 个月

分析

前一年款（2018）每年 3.0 条，比这一年款少。后一年款（2020）每年 4.1 条，比这一年款少。2019 款上路前两年累计 17 条投诉，比同年款车的平均低 79%。

最常见的问题类别是燃油系统（占投诉 47.7%），其次是未指明或其他（13.6%）与刹车（9.1%）。燃油系统类投诉在这里的比例是全部跟踪车型的 11.0 倍。有 2 条投诉（4.5%）提到碰撞或起火；车主报告 2 人受伤、0 人死亡。

一半的事故发生在年款起算 23 个月内；最集中的时期是第二年（占 41%）。近 12 个月新增 6 条投诉。

NHTSA 列出该年款 2 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.14
对比 Lexus 其他车型0.75
对比其他 2019 年款0.12
对比其他豪华 SUV0.39
上路前两年的投诉数 · 对比同年款平均 (17)0.21
第 9 名／共 78 · 2019排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20183.0 每年0.07
20195.6 每年0.14
20204.1 每年0.1
20212.9 每年0.07
20226.7 每年0.17
20234.8 每年0.12
202417.2 每年0.43
202510.1 每年0.25
20266.0 每年0.15

Lexus NX 各年款问题、投诉与召回 ›

车主在抱怨什么

燃油系统21 · 47.7% · 11.0×
未指明或其他6 · 13.6% · 1.51×
刹车4 · 9.1% · 1.51×
发动机3 · 6.8% · 0.31×
电气3 · 6.8% · 0.43×
安全气囊与安全带2 · 4.5% · 1.19×
车身与结构2 · 4.5% · 0.49×
变速箱／动力系统1 · 2.3% · 0.2×

对比全部车型: 1.00 = 全部车型平均

投诉提交的年份

报告碰撞: 2
报告起火: 0
受伤: 2
死亡: 0

事故发生时的车龄

1 年内13.6%
1–2 年40.9%
2–3 年18.2%
3–5 年4.5%
5 年以上22.7%

事故车龄中位数: 23 个月

车主怎么说

While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.

安全气囊与安全带 · 2021-06-11 · ODI 11420523 · 碰撞
The lexus nx 300 f sport has been an extremely frightening experience. The collusion system has place my family as well as myself in immediate danger to the point that I do not operate the vehicle.

电气 · 2020-10-21 · ODI 11365596
The contact owns a 2019 Lexus NX-300H. The contact stated that while driving uphill at an undisclosed speed, the vehicle stalled. The failure was a recurring failure. The dealer was contacted, and the vehicle was diagnosed.

发动机 · 2026-08-06 · ODI 11755344
While the car was idled at a stop light, the warning "reduce engine powere appeared". I took the car to the vehicle and learned this was linked to code P125d71 for fuel pump valve control- a known recall

燃油系统 · 2026-04-17 · ODI 11731988
In heavy rain situations I get an error message stating all front active safety systems (forward collision warning, etc.) do not work. The error states to clean or clear the front sensors of the vehicle.

电气 · 2026-04-03 · ODI 11728970

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 豪华 SUV

车型	投诉	每车龄年投诉数	投诉指数
2019 Mercedes-Benz GLE	34	4.4	0.11
2019 Lexus NX	44	5.6	0.14
2019 Audi Q5	52	6.7	0.17
2019 Audi Q7	62	8.0	0.2
2019 Lexus RX	68	8.7	0.22
2019 Mercedes-Benz GLC	69	8.9	0.22
2019 BMW X3	170	21.8	0.54
2019 BMW X5	191	24.5	0.61
2019 Acura MDX	198	25.4	0.63

安全召回 (2)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 25V028000 · 2025-01-22

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Camry, 2019 Lexus NX300, and 2019 RX350L vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: Fuel pump failure can cause an engine stall, increasing the risk of a crash.

处置: Dealers will replace the fuel pump assembly, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA01 and 25LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…