InsightArise Cars美国车主投诉指数
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2019 款 BMW X5 问题、投诉与召回

较少 平稳

NHTSA 收到 2019 款 BMW X5 的车主投诉共 183 条,折合每车龄年 23.8 条,以同车龄的车来说投诉比一般车少(投诉指数 0.57;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 30 名。与 BMW 其他车型相比,它的投诉率高 104%;与其他豪华 SUV相比则高 58%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-02-04 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:16 天。

183投诉
23.8每车龄年投诉数
0.57投诉指数 对比全部跟踪车型
13召回
2.7%涉及碰撞或起火的比例
61近 12 个月

分析

前一年款(2018)每年 8.1 条,比这一年款少。后一年款(2020)每年 16.0 条,比这一年款少。2019 款上路前两年累计 26 条投诉,比同年款车的平均低 68%。

最常见的问题类别是发动机(占投诉 32.8%),其次是电气(29.0%)与内饰与配置(10.4%)。在发动机类投诉里,车主最常提到 “oil pump”、“starter”、“plastic”、“engine”与“oil pressure”。有 5 条投诉(2.7%)提到碰撞或起火;车主报告 0 人受伤、0 人死亡。

一半的事故发生在年款起算 69 个月内;最集中的时期是五年以后(占 63%)。近 12 个月新增 61 条投诉,前 12 个月是 48 条,速度大致平稳。

NHTSA 列出该年款 13 项安全召回。 有 59% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型0.57
  • 对比 BMW 其他车型2.04
  • 对比其他 2019 年款0.52
  • 对比其他豪华 SUV1.58
  • 上路前两年的投诉数 · 对比同年款平均 (26)0.32
  • 第 30 名/共 76 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

BMW X5 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机60 · 32.8% · 1.48×
  • 电气53 · 29.0% · 1.84×
  • 内饰与配置19 · 10.4% · 1.16×
  • 安全气囊与安全带12 · 6.6% · 1.73×
  • 转向11 · 6.0% · 0.92×
  • 变速箱/动力系统10 · 5.5% · 0.47×
  • 刹车5 · 2.7% · 0.45×
  • 车身与结构5 · 2.7% · 0.29×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • oil pump23
  • starter22
  • plastic18
  • engine42
  • oil pressure12
  • oil level10

电气 · 投诉中常见的词

  • shark fin13
  • antenna10
  • emergency system9
  • starter13
  • water12
  • electrical14

内饰与配置 · 投诉中常见的词

  • evaporator3
  • sunroof exploded3
  • starter3
  • area4
  • glass4
  • system8

问题分类: 电气 · 发动机 · 变速箱/动力系统 · 内饰与配置 · 刹车

投诉提交的年份

2019: 20 20 2019 2020: 6 6 2020 2021: 9 9 2021 2022: 6 6 2022 2023: 19 19 2023 2024: 30 30 2024 2025: 59 59 2025 2026: 34 34 2026
  • 报告碰撞: 4
  • 报告起火: 1
  • 受伤: 0
  • 死亡: 0

事故发生时的车龄

  • 1 年内12.6%
  • 1–2 年3.3%
  • 2–3 年4.4%
  • 3–5 年16.9%
  • 5 年以上62.8%

事故车龄中位数: 69 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2019 Lexus RX00.00.0
2019 Mercedes-Benz GLE324.20.1
2019 Audi Q5506.50.15
2019 Audi Q7617.90.19
2019 Mercedes-Benz GLC688.90.21
2019 BMW X316721.80.52
2019 BMW X518323.80.57
2019 Acura MDX19325.10.6

安全召回 (13)

ELECTRICAL SYSTEM:STARTER ASSEMBLY 案号 25V644000 · 2025-09-25

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 340I, X6, 2020-2025 840I, 2020-2022 740LI, 2019-2020 X7, and X5 vehicles. After repeated attempts, the starter motor may overheat from an electrical overload.

风险: An overheated starter motor can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.

处置: Dealers will replace the engine starter, free of charge. This recall includes vehicles repaired under recall 24V576 and those owners will need to have their vehicle repaired again. Owner notification letters were mailed February 9, 2026. Owners may contact BMW customer service at 1-800-525-7417. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov November 17, 2025.

ELECTRICAL SYSTEM:STARTER ASSEMBLY 案号 24V576000 · 2024-08-01

摘要: BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.

风险: A starter motor that overheats can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.

处置: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed September 27, 2024. Owners may contact BMW customer service at 1-800-525-7417.

VISIBILITY:SUN/MOON ROOF ASSEMBLY 案号 22V267000 · 2022-04-20

摘要: BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

风险: A sunroof that closes without the key fob present inside the vehicle can increase the risk of injury.

处置: Dealers will reprogram the roof function control unit, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact BMW customer service at 1-800-525-7417.

AIR BAGS:FRONTAL 案号 21V520000 · 2021-07-08

摘要: BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.

风险: An air bag that does not deploy properly can increase the risk of injury in a crash.

处置: A dealer will replace the instrument panel, free of charge. Owner notification letters were mailed on July 26, 2021. Owners may contact BMW customer service at 1-800-525-7417.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 21V096000 · 2021-02-19

摘要: BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: If the driver relies on only the rearview camera image, the missing or reduced rearview image view can increase the risk of a crash or injury.

处置: BMW will notify owners, and dealers will inspect the rearview camera software and update it if necessary, free of charge. The recall began April 16, 2021. Owners may contact BMW customer service at 1-800-525-7417.

SERVICE BRAKES, HYDRAULIC 案号 21V062000 · 2021-02-10

摘要: BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.

风险: A loss of ABS and a reduction in braking assistance can increase the risk of a crash.

处置: BMW will notify owners, and dealers will replace the integrated brake system, free of charge. Owner notification letters were mailed on May 25, 2021. Owners may contact BMW customer service at 1-800-525-7417.

STEERING 案号 20V434000 · 2020-07-28

摘要: BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.

风险: A loose bearing plate can affect the vehicle's handling and control, increasing the risk of a crash.

处置: BMW will notify owners, and dealers will inspect the steering column shaft bearing plate and properly attach or replace it, as necessary, free of charge. BMW telephoned owners and all of the vehicles have been remedied. No owner notification letter is necessary. Please contact BMW customer service at 1-800-525-7417.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 19V684000 · 2019-09-27

摘要: BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lack of an image in the back-up camera display increases the risk of a crash.

处置: BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.

WHEELS:LUGS/NUTS/BOLTS/STUDS 案号 19V541000 · 2019-07-23

摘要: BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.

风险: Loose bolts may allow a wheel to detach from the vehicle, increasing the risk of a crash.

处置: BMW will notify owners, and dealers will replace and tighten the left side wheel bolts, free of charge. The recall began July 16, 2019. Owners may contact BMW customer service at 1-800-525-7417.

FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP 案号 19V513000 · 2019-07-03

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.

风险: A fuel leak in the presence of an ignition source can increase the risk of a fire.

处置: BMW will notify owners, and dealers will replace the high pressure fuel pumps, free of charge. The recall began August 27, 2019. Owners may contact BMW customer service at 1-800-525-7417.

SEATS 案号 19V096000 · 2019-02-13

摘要: BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.

风险: The improperly tightened bolts can increase the risk of injury in the event of a crash.

处置: BMW will notify owners, and dealers will inspect the attachment bolts for the driver's seat and seat belt, and torque them to the correct specifications, as necessary, free of charge. The recall began April 9, 2019. Owners may contact BMW customer service at 1-800-525-7417.

EQUIPMENT:OTHER:LABELS 案号 18V918000 · 2018-12-19

摘要: BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."

风险: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

处置: BMW notified owners, and dealers will inspect the driver and passenger sun visor, replacing the visors as necessary, free of charge. The recall began January 4, 2019. Owners may contact BMW customer service at 1-800-525-7417.

ELECTRICAL SYSTEM 案号 18V732000 · 2018-10-17

摘要: BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.

风险: If the BDC short circuits, other nearby components may also overheat, increasing the risk of a fire.

处置: All affected vehicles remain on dealer lots, therefore owner letters will not be mailed. BMW dealers will replace the BDC control unit, free of charge. The recall began on October 17, 2018. Owners may contact BMW customer service at 1-800-525-7417.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2019 款 BMW X5 有多少投诉?

NHTSA 收到 2019 款 BMW X5 共 183 条投诉,约每车龄年 23.8 条。

2019 款 BMW X5 最常见的问题是什么?

最常见的类别是发动机,占投诉的 32.8%。

2019 款 BMW X5 有召回吗?

NHTSA 列出该年款 13 项安全召回。

2019 款 BMW X5 现在还有人在投诉吗?

近 12 个月新增 61 条投诉,前 12 个月是 48 条,速度大致平稳。

2019 款 BMW X5 跟同类车比起来如何?

NHTSA 收到 2019 款 BMW X5 的车主投诉共 183 条,折合每车龄年 23.8 条,以同车龄的车来说投诉比一般车少(投诉指数 0.57;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 30 名。与 BMW 其他车型相比,它的投诉率高 104%;与其他豪华 SUV相比则高 58%。