InsightArise Cars美国车主投诉指数
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2020 款 BMW X5 问题、投诉与召回

少很多 平稳

NHTSA 收到 2020 款 BMW X5 的车主投诉共 107 条,折合每车龄年 16.0 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.38;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 31 名。与 BMW 其他车型相比,它的投诉率高 37%;与其他豪华 SUV相比则高 6%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-04-21 与 2026-08-26 之间。 事故发生到提交投诉的中位延迟:7 天。

107投诉
16.0每车龄年投诉数
0.38投诉指数 对比全部跟踪车型
11召回
8.4%涉及碰撞或起火的比例
45近 12 个月

分析

前一年款(2019)每年 23.8 条,比这一年款多。后一年款(2021)每年 18.2 条,比这一年款多。2020 款上路前两年累计 9 条投诉,比同年款车的平均低 84%。

最常见的问题类别是发动机(占投诉 41.1%),其次是电气(15.0%)与变速箱/动力系统(12.1%)。发动机类投诉在这里的比例是全部跟踪车型的 1.9 倍。在发动机类投诉里,车主最常提到 “starter”、“oil pump”、“system engine”、“oil pressure”与“engine cooling”。有 9 条投诉(8.4%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 62 个月内;最集中的时期是五年以后(占 60%)。近 12 个月新增 45 条投诉,前 12 个月是 35 条,速度大致平稳。

NHTSA 列出该年款 11 项安全召回。 有 42% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.38
  • 对比 BMW 其他车型1.37
  • 对比其他 2020 年款0.42
  • 对比其他豪华 SUV1.06
  • 上路前两年的投诉数 · 对比同年款平均 (9)0.16
  • 第 31 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

BMW X5 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机44 · 41.1% · 1.85×
  • 电气16 · 15.0% · 0.95×
  • 变速箱/动力系统13 · 12.1% · 1.04×
  • 安全气囊与安全带8 · 7.5% · 1.96×
  • 内饰与配置6 · 5.6% · 0.62×
  • 灯光5 · 4.7% · 3.01×
  • 车身与结构4 · 3.7% · 0.4×
  • 刹车3 · 2.8% · 0.46×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • starter20
  • oil pump14
  • system engine11
  • oil pressure11
  • engine cooling11
  • engine engine11

电气 · 投诉中常见的词

  • notification electrical5
  • system recall5
  • electrical system6
  • crossing3
  • amount recall5
  • exceeded reasonable5

变速箱/动力系统 · 投诉中常见的词

  • front differential5
  • transfer5
  • jerking3
  • either3
  • warning lights4
  • loss3

问题分类: 电气 · 发动机 · 变速箱/动力系统 · 内饰与配置 · 刹车

投诉提交的年份

2020: 5 5 2020 2021: 4 4 2021 2022: 5 5 2022 2023: 5 5 2023 2024: 20 20 2024 2025: 34 34 2025 2026: 34 34 2026
  • 报告碰撞: 3
  • 报告起火: 6
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内4.7%
  • 1–2 年4.7%
  • 2–3 年3.7%
  • 3–5 年27.1%
  • 5 年以上59.8%

事故车龄中位数: 62 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2020 Audi Q7263.90.09
2020 Audi Q5365.40.13
2020 Lexus RX548.10.19
2020 Mercedes-Benz GLC8012.00.29
2020 BMW X510716.00.38
2020 BMW X310916.30.39
2020 Mercedes-Benz GLE12318.40.44
2020 Acura MDX22033.00.78

安全召回 (11)

ELECTRICAL SYSTEM:STARTER ASSEMBLY 案号 25V644000 · 2025-09-25

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 340I, X6, 2020-2025 840I, 2020-2022 740LI, 2019-2020 X7, and X5 vehicles. After repeated attempts, the starter motor may overheat from an electrical overload.

风险: An overheated starter motor can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.

处置: Dealers will replace the engine starter, free of charge. This recall includes vehicles repaired under recall 24V576 and those owners will need to have their vehicle repaired again. Owner notification letters were mailed February 9, 2026. Owners may contact BMW customer service at 1-800-525-7417. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov November 17, 2025.

ELECTRICAL SYSTEM:STARTER ASSEMBLY 案号 24V576000 · 2024-08-01

摘要: BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.

风险: A starter motor that overheats can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.

处置: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed September 27, 2024. Owners may contact BMW customer service at 1-800-525-7417.

VISIBILITY:SUN/MOON ROOF ASSEMBLY 案号 22V267000 · 2022-04-20

摘要: BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

风险: A sunroof that closes without the key fob present inside the vehicle can increase the risk of injury.

处置: Dealers will reprogram the roof function control unit, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact BMW customer service at 1-800-525-7417.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 21V096000 · 2021-02-19

摘要: BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: If the driver relies on only the rearview camera image, the missing or reduced rearview image view can increase the risk of a crash or injury.

处置: BMW will notify owners, and dealers will inspect the rearview camera software and update it if necessary, free of charge. The recall began April 16, 2021. Owners may contact BMW customer service at 1-800-525-7417.

SERVICE BRAKES, HYDRAULIC 案号 21V062000 · 2021-02-10

摘要: BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.

风险: A loss of ABS and a reduction in braking assistance can increase the risk of a crash.

处置: BMW will notify owners, and dealers will replace the integrated brake system, free of charge. Owner notification letters were mailed on May 25, 2021. Owners may contact BMW customer service at 1-800-525-7417.

SUSPENSION:FRONT:CONTROL ARM 案号 20V678000 · 2020-11-04

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, xDrive40i, X5 M50i, X5M, X7 xDrive40i, X7 M50i, X6 xDrive40i, X6 M50i and X6M vehicles and 2021 X5 xDrive45e vehicles. The weld between the front axle support and the right front control arm bearing bracket may separate.

风险: If the weld between the front axle support and the right front control arm bearing bracket separates, vehicle handling and control may be affected, increasing the risk of a crash.

处置: BMW will notify owners, and dealers will replace the front axle support, free of charge. The recall began December 18, 2020. Owners may contact BMW customer service at 1-800-525-7417.

EXTERIOR LIGHTING:HEADLIGHTS 案号 20V528000 · 2020-09-01

摘要: BMW of North America, LLC (BMW) is recalling certain 2020-2021 X5 sDrive40i, xDrive40i, xDrive50i, X5 M50i, X5M, X6 sDrive40i, xDrive40i, X6 M50i, X6M, X7 M50i and 2021 X5 xDrive45e vehicles. The headlamps may allow a blue light to illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Oncoming drivers may be confused by the blue light of approaching vehicles, which could potentially increase the risk of a crash.

处置: BMW will notify owners, and dealers will inspect the headlamps and, if necessary, replace them, free of charge. The recall began October 30, 2020. Owners may contact BMW customer service at 1-800-525-7417.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 20V465000 · 2020-08-07

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive 40i, X5 xDrive 40i and one X7 xDrive 40i vehicle. The starter motor may have an extra bolt that could potentially fall into the transmission housing and cause an engine stall.

风险: An engine stall increases the risk of a crash.

处置: BMW will notify owners, and dealers will inspect the starter motor for the extra bolt, removing it if necessary. Dealers will also inspect the starter for damage, and check if the bolt has fallen into the transmission housing, replacing any damaged parts as necessary. All repairs will be performed free of charge. The recall began on October 2, 2020. Owners may contact BMW customer service at 1-800-525-7417.

STEERING 案号 20V434000 · 2020-07-28

摘要: BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.

风险: A loose bearing plate can affect the vehicle's handling and control, increasing the risk of a crash.

处置: BMW will notify owners, and dealers will inspect the steering column shaft bearing plate and properly attach or replace it, as necessary, free of charge. BMW telephoned owners and all of the vehicles have been remedied. No owner notification letter is necessary. Please contact BMW customer service at 1-800-525-7417.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 19V684000 · 2019-09-27

摘要: BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lack of an image in the back-up camera display increases the risk of a crash.

处置: BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.

STEERING:RACK AND PINION:RACK 案号 19V631000 · 2019-08-28

摘要: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, X5 xDrive40i, X5 M50i, X7 xDrive40i and X7 M50i vehicles. The steering rack pinion teeth may break under load, resulting in a loss of steering control.

风险: A loss of steering control increases risk of a crash.

处置: BMW will notify owners, and dealers will replace the steering rack, free of charge. The recall began August 21, 2019. Owners may contact BMW customer service at 1-800-525-7417.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 BMW X5 有多少投诉?

NHTSA 收到 2020 款 BMW X5 共 107 条投诉,约每车龄年 16.0 条。

2020 款 BMW X5 最常见的问题是什么?

最常见的类别是发动机,占投诉的 41.1%。

2020 款 BMW X5 有召回吗?

NHTSA 列出该年款 11 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2020 款 BMW X5 现在还有人在投诉吗?

近 12 个月新增 45 条投诉,前 12 个月是 35 条,速度大致平稳。

2020 款 BMW X5 跟同类车比起来如何?

NHTSA 收到 2020 款 BMW X5 的车主投诉共 107 条,折合每车龄年 16.0 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.38;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 31 名。与 BMW 其他车型相比,它的投诉率高 37%;与其他豪华 SUV相比则高 6%。