InsightArise Cars美国车主投诉指数
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2020 款 Audi Q5 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2020 款 Audi Q5 的车主投诉共 36 条,折合每车龄年 5.4 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.13;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 10 名。与 Audi 其他车型相比,它的投诉率低 41%;与其他豪华 SUV相比则低 64%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-02-29 与 2026-08-21 之间。 事故发生到提交投诉的中位延迟:26 天。

36投诉
5.4每车龄年投诉数
0.13投诉指数 对比全部跟踪车型
6召回
13.9%涉及碰撞或起火的比例
6近 12 个月

分析

前一年款(2019)每年 6.5 条,比这一年款多。后一年款(2021)每年 17.5 条,比这一年款多。2020 款上路前两年累计 5 条投诉,比同年款车的平均低 91%。

最常见的问题类别是电气(占投诉 25.0%),其次是发动机(22.2%)与轮胎、轮毂与悬挂(11.1%)。电气类投诉在这里的比例是全部跟踪车型的 1.6 倍。在电气类投诉里,车主最常提到 “electrical”、“immediately”、“system”与“control”。有 5 条投诉(13.9%)提到碰撞或起火;车主报告 3 人受伤、0 人死亡。

一半的事故发生在年款起算 47 个月内;最集中的时期是第三到第五年(占 39%)。近 12 个月新增 6 条投诉。

NHTSA 列出该年款 6 项安全召回。 有 44% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.13
  • 对比 Audi 其他车型0.59
  • 对比其他 2020 年款0.14
  • 对比其他豪华 SUV0.36
  • 上路前两年的投诉数 · 对比同年款平均 (5)0.09
  • 第 10 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Audi Q5 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气9 · 25.0% · 1.59×
  • 发动机8 · 22.2% · 1.0×
  • 轮胎、轮毂与悬挂4 · 11.1% · 4.45×
  • 内饰与配置4 · 11.1% · 1.24×
  • 驾驶辅助系统3 · 8.3% · 1.45×
  • 变速箱/动力系统2 · 5.6% · 0.48×
  • 刹车2 · 5.6% · 0.92×
  • 车身与结构2 · 5.6% · 0.61×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • electrical3
  • immediately3
  • system4
  • control3

发动机 · 投诉中常见的词

  • engine6
  • malfunction3
  • warning3

问题分类: 电气 · 发动机 · 驾驶辅助系统 · 内饰与配置 · 轮胎、轮毂与悬挂

投诉提交的年份

2020: 3 3 2020 2021: 2 2 2021 2022: 9 9 2022 2023: 5 5 2023 2024: 6 6 2024 2025: 9 9 2025 2026: 2 2 2026
  • 报告碰撞: 3
  • 报告起火: 2
  • 受伤: 3
  • 死亡: 0

事故发生时的车龄

  • 1 年内11.1%
  • 1–2 年2.8%
  • 2–3 年27.8%
  • 3–5 年38.9%
  • 5 年以上19.4%

事故车龄中位数: 47 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2020 Audi Q7263.90.09
2020 Audi Q5365.40.13
2020 Lexus RX548.10.19
2020 Mercedes-Benz GLC8012.00.29
2020 BMW X510716.00.38
2020 BMW X310916.30.39
2020 Mercedes-Benz GLE12318.40.44
2020 Acura MDX22033.00.78

安全召回 (6)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD 案号 23V842000 · 2023-12-13

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

风险: An overheated outlet or charging cable can increase the risk of a fire.

处置: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

TIRES 案号 22V034000 · 2022-01-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

风险: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

处置: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM 案号 21V947000 · 2021-12-08

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.

风险: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.

处置: Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY 案号 21V295000 · 2021-04-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

风险: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

处置: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.

SEATS 案号 20V505000 · 2020-08-26

摘要: Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

风险: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

处置: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

STRUCTURE:BODY 案号 19V737000 · 2019-10-16

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.

风险: The detached trim may become a road hazard, increasing the risk of crash.

处置: Audi will notify owners, and dealers will replace the four clips securing the forward part of the rear wheel arch trim, free of charge. The recall began November 1, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 66K8.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Audi Q5 有多少投诉?

NHTSA 收到 2020 款 Audi Q5 共 36 条投诉,约每车龄年 5.4 条。

2020 款 Audi Q5 最常见的问题是什么?

最常见的类别是电气,占投诉的 25.0%。

2020 款 Audi Q5 有召回吗?

NHTSA 列出该年款 6 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2020 款 Audi Q5 现在还有人在投诉吗?

近 12 个月新增 6 条投诉。

2020 款 Audi Q5 跟同类车比起来如何?

NHTSA 收到 2020 款 Audi Q5 的车主投诉共 36 条,折合每车龄年 5.4 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.13;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 10 名。与 Audi 其他车型相比,它的投诉率低 41%;与其他豪华 SUV相比则低 64%。