2020 款 Mercedes-Benz GLC 问题、投诉与召回
NHTSA 收到 2020 款 Mercedes-Benz GLC 的车主投诉共 80 条，折合每车龄年 11.8 条，投诉比一般车少很多（投诉指数 0.29；1.00 为全部跟踪车型的平均）。在我们跟踪的 83 款 2020 款车中，它的每年投诉数由少到多排第 25 名。与 Mercedes-Benz 其他车型相比，它的投诉率高 20%；与其他豪华 SUV相比则低 17%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2020-01-15 与 2026-08-31 之间。 事故发生到提交投诉的中位延迟：13 天。
分析
前一年款（2019）每年 8.9 条，比这一年款少。后一年款（2021）每年 11.6 条，与这一年款差不多。2020 款上路前两年累计 14 条投诉，比同年款车的平均低 75%。
最常见的问题类别是发动机（占投诉 33.8%），其次是未指明或其他（13.8%）与电气（12.5%）。发动机类投诉在这里的比例是全部跟踪车型的 1.5 倍。有 5 条投诉（6.2%）提到碰撞或起火；车主报告 4 人受伤、0 人死亡。
一半的事故发生在年款起算 49 个月内；最集中的时期是五年以后（占 35%）。近 12 个月新增 14 条投诉，前 12 个月是 18 条，减少 22%。
NHTSA 没有列出该年款的安全召回。有 2 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。
投诉指数
- 对比全部跟踪车型0.29
- 对比 Mercedes-Benz 其他车型1.2
- 对比其他 2020 年款0.31
- 对比其他豪华 SUV0.83
- 上路前两年的投诉数 · 对比同年款平均 (14)0.25
- 第 25 名／共 83 · 2020排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
投诉提交的年份
- 报告碰撞: 3
- 报告起火: 2
- 受伤: 4
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 49 个月
车主怎么说
On August 15, 2025, I was driving my Mercedes-Benz GLC 300 4MATIC on the freeway under normal conditions. Without any warning lights, error messages, or prior signs of mechanical issues, the vehicle suddenly and completely lost power.
the power steering wheel adjustment stopped working, leaving the steering wheel stuck in a very unconfutable position for driving. The car just ended its 4 yr warranty
My check-engine light recently illuminated, and diagnostic testing identified fault code P06DA00, relating to the oil pump control valve circuit. I have been quoted over $5,000 to replace the oil control valve and oil pump harness.
What component or system failed or malfunctioned, and is it available for inspection upon request? The Forward Collision Avoidance / Active Brake Assist (Automatic Emergency Braking) system failed by falsely identifying a non-existent threat and initiating…
The seatbelt latch does not fully release when you press the red button. It needs to be wiggled and then it eventually does release. This is an ongoing issue.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2020 · 豪华 SUV
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2020 Audi Q7 | 28 | 4.1 | 0.1 |
| 2020 Lexus NX | 28 | 4.1 | 0.1 |
| 2020 Audi Q5 | 37 | 5.4 | 0.13 |
| 2020 Lexus RX | 55 | 8.1 | 0.2 |
| 2020 Mercedes-Benz GLC | 80 | 11.8 | 0.29 |
| 2020 BMW X3 | 110 | 16.2 | 0.4 |
| 2020 BMW X5 | 113 | 16.6 | 0.41 |
| 2020 Mercedes-Benz GLE | 124 | 18.3 | 0.45 |
| 2020 Acura MDX | 228 | 33.6 | 0.83 |
安全召回 (0)
该年款没有召回记录。
调查
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
- Front Roof Panel Detachment 已结案
On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and i…