InsightArise Cars美国车主投诉指数
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2019 款 Mercedes-Benz GLC 问题、投诉与召回

少很多 年增减 30% 以内

NHTSA 收到 2019 款 Mercedes-Benz GLC 的车主投诉共 69 条,折合每车龄年 8.9 条,投诉比一般车少很多(投诉指数 0.22;1.00 为全部跟踪车型的平均)。在我们跟踪的 78 款 2019 款车中,它的每年投诉数由少到多排第 16 名。与 Mercedes-Benz 其他车型相比,它的投诉率低 10%;与其他豪华 SUV相比则低 37%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-01-08 与 2026-09-16 之间。 事故发生到提交投诉的中位延迟:18 天。

69投诉
8.9每车龄年投诉数
0.22投诉指数 对比全部跟踪车型
5召回
13.0%涉及碰撞或起火的比例
10近 12 个月

分析

前一年款(2018)每年 11.3 条,比这一年款多。后一年款(2020)每年 11.8 条,比这一年款多。2019 款上路前两年累计 8 条投诉,比同年款车的平均低 90%。

最常见的问题类别是发动机(占投诉 24.6%),其次是电气(23.2%)与车身与结构(15.9%)。有 9 条投诉(13.0%)提到碰撞或起火;车主报告 4 人受伤、0 人死亡。

一半的事故发生在年款起算 57 个月内;最集中的时期是五年以后(占 45%)。近 12 个月新增 10 条投诉,前 12 个月是 14 条,减少 29%。

NHTSA 列出该年款 5 项安全召回。有 2 项 NHTSA 调查涵盖该年款,最近一项是“Pedestrian alert sounds”(缺陷请愿,2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.22
  • 对比 Mercedes-Benz 其他车型0.9
  • 对比其他 2019 年款0.2
  • 对比其他豪华 SUV0.63
  • 上路前两年的投诉数 · 对比同年款平均 (8)0.1
  • 第 16 名/共 78 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201811.3 每年0.28
  • 20198.9 每年0.22
  • 202011.8 每年0.29
  • 202111.6 每年0.29
  • 202213.4 每年0.33
  • 202317.2 每年0.43
  • 202411.1 每年0.28
  • 202524.6 每年0.61
  • 202610.0 每年0.25

Mercedes-Benz GLC 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机17 · 24.6% · 1.1×
  • 电气16 · 23.2% · 1.47×
  • 车身与结构11 · 15.9% · 1.75×
  • 未指明或其他10 · 14.5% · 1.61×
  • 变速箱/动力系统4 · 5.8% · 0.5×
  • 转向3 · 4.3% · 0.67×
  • 轮胎、轮毂与悬挂3 · 4.3% · 1.72×
  • 安全气囊与安全带2 · 2.9% · 0.76×

对比全部车型: 1.00 = 全部车型平均

问题分类: 发动机 · 电气 · 未指明或其他 · 车身与结构

投诉提交的年份

2019: 5 5 2019 2020: 3 3 2020 2021: 4 4 2021 2022: 13 13 2022 2023: 11 11 2023 2024: 10 10 2024 2025: 14 14 2025 2026: 9 9 2026
  • 报告碰撞: 5
  • 报告起火: 4
  • 受伤: 4
  • 死亡: 0

事故发生时的车龄

  • 1 年内8.7%
  • 1–2 年2.9%
  • 2–3 年7.2%
  • 3–5 年36.2%
  • 5 年以上44.9%

事故车龄中位数: 57 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2019 Mercedes-Benz GLE344.40.11
2019 Lexus NX445.60.14
2019 Audi Q5526.70.17
2019 Audi Q7628.00.2
2019 Lexus RX688.70.22
2019 Mercedes-Benz GLC698.90.22
2019 BMW X317021.80.54
2019 BMW X519124.50.61
2019 Acura MDX19825.40.63

安全召回 (5)

STRUCTURE:BODY:ROOF AND PILLARS 案号 23V854000 · 2023-12-15

摘要: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

风险: A detached roof panel can become a road hazard, increasing the risk of a crash.

处置: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

STRUCTURE:BODY:ROOF AND PILLARS 案号 21V197000 · 2021-03-19

摘要: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

风险: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

处置: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

EQUIPMENT:OTHER:LABELS 案号 19V914000 · 2019-12-20

摘要: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC 300 4MATIC coupe, AMG GLC 43 Coupe, AMG GLC 43, AMG GLC 63, GLC 300, GLC 350e 4MATIC, GLC300 4MATIC, AMG GLC 63 Coupe, and AMG GLC 63 S Coupe vehicles. The passenger side sun visor may have incorrect air bag warning labels, written in a foreign language. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

风险: If an air bag label is in a foreign language, an occupant may not be aware of the risks to children sitting in the front seat, increasing the risk of injury in the event of a crash.

处置: MBUSA will notify owners, and dealers will inspect the air bag warnings and replace them, as necessary, free of charge. The recall began March 3, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020014.

SEAT BELTS 案号 19V788000 · 2019-11-01

摘要: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles. Although correctly fastened, the front seat belts may be inaccurately detected as being unfastened, which may cause the electric PRE-SAFE®-function and the pretensioner to be deactivated.

风险: The electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.

处置: MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020017.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 18V838000 · 2018-11-27

摘要: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.

风险: If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.

处置: MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.

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