2019 款 Lexus RX 问题、投诉与召回

少很多近期投诉太少，无法判断

NHTSA 收到 2019 款 Lexus RX 的车主投诉共 68 条，折合每车龄年 8.7 条，投诉比一般车少很多（投诉指数 0.22；1.00 为全部跟踪车型的平均）。在我们跟踪的 78 款 2019 款车中，它的每年投诉数由少到多排第 15 名。与 Lexus 其他车型相比，它的投诉率高 17%；与其他豪华 SUV相比则低 39%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2019-01-28 与 2026-08-19 之间。事故发生到提交投诉的中位延迟：8 天。

68投诉

8.7每车龄年投诉数

0.22投诉指数对比全部跟踪车型

4召回

16.2%涉及碰撞或起火的比例

5近 12 个月

分析

前一年款（2018）每年 5.3 条，比这一年款少。后一年款（2020）每年 8.1 条，比这一年款少。2019 款上路前两年累计 31 条投诉，比同年款车的平均低 61%。

最常见的问题类别是燃油系统（占投诉 32.4%），其次是发动机（16.2%）与刹车（14.7%）。燃油系统类投诉在这里的比例是全部跟踪车型的 7.5 倍。有 11 条投诉（16.2%）提到碰撞或起火；车主报告 3 人受伤、0 人死亡。

一半的事故发生在年款起算 29 个月内；最集中的时期是第二年（占 32%）。近 12 个月新增 5 条投诉。

NHTSA 列出该年款 4 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.22
对比 Lexus 其他车型1.17
对比其他 2019 年款0.19
对比其他豪华 SUV0.61
上路前两年的投诉数 · 对比同年款平均 (31)0.39
第 15 名／共 78 · 2019排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20185.3 每年0.13
20198.7 每年0.22
20208.1 每年0.2
202112.3 每年0.3
20228.1 每年0.2
202317.7 每年0.44
202421.5 每年0.53
202513.4 每年0.33
202610.0 每年0.25

Lexus RX 各年款问题、投诉与召回 ›

车主在抱怨什么

燃油系统22 · 32.4% · 7.47×
发动机11 · 16.2% · 0.73×
刹车10 · 14.7% · 2.44×
未指明或其他6 · 8.8% · 0.98×
变速箱／动力系统5 · 7.4% · 0.63×
电气5 · 7.4% · 0.47×
安全气囊与安全带3 · 4.4% · 1.16×
驾驶辅助系统3 · 4.4% · 0.77×

对比全部车型: 1.00 = 全部车型平均

问题分类: 安全气囊与安全带 · 电气 · 未指明或其他 · 发动机 · 车身与结构 · 燃油系统

投诉提交的年份

报告碰撞: 11
报告起火: 0
受伤: 3
死亡: 0

事故发生时的车龄

1 年内16.2%
1–2 年32.4%
2–3 年19.1%
3–5 年13.2%
5 年以上19.1%

事故车龄中位数: 29 个月

车主怎么说

I was dropping my husband off at cardiac rehab. I was stopped and had my foot on the brake suddenly the car launched forward into the back of a car parked in front of me. The other driver got out of the car and said he wasn't hurt.

电气 · 2025-12-16 · ODI 11705427 · 碰撞
Brakes making honking sound when applied even when stopped. My brake actuator is failing and has been confirmed by the LEXUS Dealership. Noise and stiff breaks has been going on for a while.

刹车 · 2025-09-18 · ODI 11688239 · 碰撞
Brake actuator makes a shriek when I engage the pedal. Problem is ongoing and applies to 2015-2019 Lexus RX450 Hybrid models. Problem is getting worse, and I am afraid of brake failure.

刹车 · 2026-08-19 · ODI 11758069
My Lexus 2019 RX450H is making a squishing squeaking brake actuator noise when pressing the brake pedal. I located well publicized TSB’s documenting the awareness by Toyota/Lexus of the problem. (TSB: MC-10245447-9999) Brake Squawk/Knock Noise.

电气 · 2026-01-27 · ODI 11713697
I am reporting a safety-related violation. The dealership told me the vehicle had only a minor accident with no airbag deployment. This was false. Carfax shows the vehicle actually had a major accident with airbag deployment, which they failed to disclose.

安全气囊与安全带 · 2025-11-19 · ODI 11700243

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 豪华 SUV

车型	投诉	每车龄年投诉数	投诉指数
2019 Mercedes-Benz GLE	34	4.4	0.11
2019 Lexus NX	44	5.6	0.14
2019 Audi Q5	52	6.7	0.17
2019 Audi Q7	62	8.0	0.2
2019 Lexus RX	68	8.7	0.22
2019 Mercedes-Benz GLC	69	8.9	0.22
2019 BMW X3	170	21.8	0.54
2019 BMW X5	191	24.5	0.61
2019 Acura MDX	198	25.4	0.63

安全召回 (4)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 25V028000 · 2025-01-22

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Camry, 2019 Lexus NX300, and 2019 RX350L vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: Fuel pump failure can cause an engine stall, increasing the risk of a crash.

处置: Dealers will replace the fuel pump assembly, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA01 and 25LA01.

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP 案号 21V043000 · 2021-02-03

摘要: Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."

风险: During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.

处置: Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus' number for this recall is 21LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…