2020 款 Lexus NX 问题、投诉与召回
NHTSA 收到 2020 款 Lexus NX 的车主投诉共 28 条，折合每车龄年 4.1 条，投诉比一般车少很多（投诉指数 0.10；1.00 为全部跟踪车型的平均）。在我们跟踪的 83 款 2020 款车中，它的每年投诉数由少到多排第 6 名。与 Lexus 其他车型相比，它的投诉率低 45%；与其他豪华 SUV相比则低 71%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
数据有限：投诉不到 30 条，占比与指数不稳定。
投诉提交日期介于 2020-06-01 与 2026-10-09 之间。 事故发生到提交投诉的中位延迟：10 天。
分析
前一年款（2019）每年 5.6 条，比这一年款多。后一年款（2021）每年 2.9 条，比这一年款少。2020 款上路前两年累计 6 条投诉，比同年款车的平均低 89%。
最常见的问题类别是发动机（占投诉 28.6%），其次是燃油系统（25.0%）与车身与结构（17.9%）。有 3 条投诉（10.7%）提到碰撞或起火；车主报告 2 人受伤、0 人死亡。
一半的事故发生在年款起算 60 个月内；最集中的时期是五年以后（占 50%）。近 12 个月新增 10 条投诉。
NHTSA 没有列出该年款的安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。
投诉指数
- 对比全部跟踪车型0.1
- 对比 Lexus 其他车型0.55
- 对比其他 2020 年款0.11
- 对比其他豪华 SUV0.29
- 上路前两年的投诉数 · 对比同年款平均 (6)0.11
- 第 6 名／共 83 · 2020排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
车主在抱怨什么
对比全部车型: 1.00 = 全部车型平均
投诉提交的年份
- 报告碰撞: 1
- 报告起火: 2
- 受伤: 2
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 60 个月
车主怎么说
My 2020 Lexus NX 300 caught fire overnight while parked and unattended outside my residence. I discovered the fire the next morning.
The contact owns a 2020 Lexus NX. The contact stated while driving approximately 35 MPH and attempting to make a turn, the steering wheel was difficult to operate. There was no warning light illuminated.
Low pressure fuel pump defective, which caused vehicle to stall while driving. Barely made it off of the highway when this happened, which left me in traffic with children in the car and my hazard lights until able to pull over safely and call a tow.
I have been noticing sluggish acceleration since the end of 2024, specially when fuel falls below or equal to half tank, I took my vehicle to the dealership several times and specifically instructed them to inspect my acceleration issue but every time said no…
While driving, my vehicle's check engine light came on and the vehicle entered limp mode without warning. It would not exceed 25 MPH and was stuck in 2WD, displaying the message "reduced engine power – take vehicle to nearest dealer." This created a serious…
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2020 · 豪华 SUV
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2020 Audi Q7 | 28 | 4.1 | 0.1 |
| 2020 Lexus NX | 28 | 4.1 | 0.1 |
| 2020 Audi Q5 | 37 | 5.4 | 0.13 |
| 2020 Lexus RX | 55 | 8.1 | 0.2 |
| 2020 Mercedes-Benz GLC | 80 | 11.8 | 0.29 |
| 2020 BMW X3 | 110 | 16.2 | 0.4 |
| 2020 BMW X5 | 113 | 16.6 | 0.41 |
| 2020 Mercedes-Benz GLE | 124 | 18.3 | 0.45 |
| 2020 Acura MDX | 228 | 33.6 | 0.83 |
安全召回 (0)
该年款没有召回记录。
调查
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…