InsightArise Cars美国车主投诉指数
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2024 款 Lexus NX 问题、投诉与召回

少很多 年增减 30% 以内

NHTSA 收到 2024 款 Lexus NX 的车主投诉共 48 条,折合每车龄年 17.2 条,投诉比一般车少很多(投诉指数 0.43;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 36 名。与 Lexus 其他车型相比,它的投诉率高 131%;与其他豪华 SUV相比则高 21%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2023-06-20 与 2026-09-17 之间。 事故发生到提交投诉的中位延迟:9 天。

48投诉
17.2每车龄年投诉数
0.43投诉指数 对比全部跟踪车型
5召回
16.7%涉及碰撞或起火的比例
15近 12 个月

分析

前一年款(2023)每年 4.8 条,比这一年款少。后一年款(2025)每年 10.1 条,比这一年款少。2024 款上路前两年累计 34 条投诉,比同年款车的平均低 52%。

最常见的问题类别是电气(占投诉 43.8%),其次是未指明或其他(16.7%)与车身与结构(12.5%)。电气类投诉在这里的比例是全部跟踪车型的 2.8 倍。有 8 条投诉(16.7%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 14 个月内;最集中的时期是第一年(占 48%)。近 12 个月新增 15 条投诉,前 12 个月是 14 条,增加 7%。

NHTSA 列出该年款 5 项安全召回。

投诉指数

  • 对比全部跟踪车型0.43
  • 对比 Lexus 其他车型2.31
  • 对比其他 2024 年款0.44
  • 对比其他豪华 SUV1.21
  • 上路前两年的投诉数 · 对比同年款平均 (34)0.48
  • 第 36 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Lexus NX 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气21 · 43.8% · 2.78×
  • 未指明或其他8 · 16.7% · 1.86×
  • 车身与结构6 · 12.5% · 1.37×
  • 变速箱/动力系统3 · 6.2% · 0.53×
  • 其他3 · 6.2% · 3.36×
  • 发动机2 · 4.2% · 0.19×
  • 燃油系统2 · 4.2% · 0.97×
  • 驾驶辅助系统2 · 4.2% · 0.73×

对比全部车型: 1.00 = 全部车型平均

投诉提交的年份

2023: 7 7 2023 2024: 14 14 2024 2025: 13 13 2025 2026: 14 14 2026
  • 报告碰撞: 6
  • 报告起火: 2
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内47.9%
  • 1–2 年27.1%
  • 2–3 年25.0%
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 14 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2024 Audi Q720.70.02
2024 Mercedes-Benz GLC3111.10.28
2024 Audi Q53412.20.3
2024 BMW X34215.10.37
2024 Acura MDX4315.40.38
2024 Lexus NX4817.20.43
2024 Mercedes-Benz GLE5218.60.46
2024 Lexus RX6021.50.53
2024 BMW X514552.01.29

安全召回 (5)

BACK OVER PREVENTION:SOFTWARE 案号 26V162000 · 2026-03-18

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

STEERING:COLUMN 案号 25V040000 · 2025-01-29

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT 案号 24V482000 · 2024-06-27

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."

风险: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.

处置: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

STEERING:COLUMN 案号 23V480000 · 2023-07-12

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。