分析
前一年款（2023）每年 4.1 条，比这一年款少。后一年款（2025）每年 10.2 条，比这一年款少。2024 款上路前两年累计 34 条投诉，比同年款车的平均低 52%。
最常见的问题类别是电气（占投诉 40.9%），其次是内饰与配置（18.2%）与车身与结构（13.6%）。电气类投诉在这里的比例是全部跟踪车型的 2.6 倍。在电气类投诉里，车主最常提到 “gauges”、“infotainment screen”、“doors”、“black”与“except”。有 7 条投诉（15.9%）提到碰撞或起火；车主报告 4 人受伤、0 人死亡。
一半的事故发生在年款起算 10 个月内；最集中的时期是第一年（占 52%）。近 12 个月新增 11 条投诉，前 12 个月是 15 条，速度大致平稳。
NHTSA 列出该年款 5 项安全召回。 有 48% 的投诉落在召回已处理的部件范围。
安全召回 (5)
BACK OVER PREVENTION:SOFTWARE 案号 26V162000 · 2026-03-18
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
风险: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
处置: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
STEERING:COLUMN 案号 25V040000 · 2025-01-29
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
风险: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
处置: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT 案号 24V482000 · 2024-06-27
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
风险: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
处置: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
STEERING:COLUMN 案号 23V480000 · 2023-07-12
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
风险: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
处置: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
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