InsightArise Cars美国车主投诉指数
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2021 款 Audi Q5 问题、投诉与召回

少很多 升温

NHTSA 收到 2021 款 Audi Q5 的车主投诉共 99 条,折合每车龄年 17.5 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 36 名。与 Audi 其他车型相比,它的投诉率高 92%;与其他豪华 SUV相比则高 16%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2021-01-06 与 2026-08-28 之间。 事故发生到提交投诉的中位延迟:9 天。

99投诉
17.5每车龄年投诉数
0.42投诉指数 对比全部跟踪车型
8召回
2.0%涉及碰撞或起火的比例
24近 12 个月

分析

前一年款(2020)每年 5.4 条,比这一年款少。后一年款(2022)每年 9.8 条,比这一年款少。2021 款上路前两年累计 42 条投诉,比同年款车的平均低 31%。

最常见的问题类别是电气(占投诉 27.3%),其次是发动机(22.2%)与变速箱/动力系统(13.1%)。电气类投诉在这里的比例是全部跟踪车型的 1.7 倍。在电气类投诉里,车主最常提到 “gateway”、“module”、“water”、“system structure”与“wet”。有 2 条投诉(2.0%)提到碰撞或起火;车主报告 3 人受伤、0 人死亡。

一半的事故发生在年款起算 25 个月内;最集中的时期是第一年(占 33%)。近 12 个月新增 24 条投诉,前 12 个月是 12 条,投诉速度在升温。

NHTSA 列出该年款 8 项安全召回。 有 54% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.42
  • 对比 Audi 其他车型1.92
  • 对比其他 2021 年款0.46
  • 对比其他豪华 SUV1.16
  • 上路前两年的投诉数 · 对比同年款平均 (42)0.69
  • 第 36 名/共 85 · 2021排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Audi Q5 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气27 · 27.3% · 1.73×
  • 发动机22 · 22.2% · 1.0×
  • 变速箱/动力系统13 · 13.1% · 1.13×
  • 驾驶辅助系统9 · 9.1% · 1.59×
  • 内饰与配置6 · 6.1% · 0.68×
  • 燃油系统5 · 5.1% · 1.18×
  • 车身与结构5 · 5.1% · 0.56×
  • 轮胎、轮毂与悬挂5 · 5.1% · 2.05×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • gateway9
  • module12
  • water9
  • system structure3
  • wet5
  • towed10

发动机 · 投诉中常见的词

  • module7
  • spilled3
  • gateway3
  • wet4
  • engine13
  • towed8

变速箱/动力系统 · 投诉中常见的词

  • gateway5
  • transmission malfunction4
  • module7
  • liquid3
  • technical4
  • water4

问题分类: 电气 · 发动机 · 驾驶辅助系统 · 内饰与配置 · 轮胎、轮毂与悬挂

投诉提交的年份

2021: 25 25 2021 2022: 17 17 2022 2023: 12 12 2023 2024: 11 11 2024 2025: 16 16 2025 2026: 18 18 2026
  • 报告碰撞: 2
  • 报告起火: 0
  • 受伤: 3
  • 死亡: 0

事故发生时的车龄

  • 1 年内33.3%
  • 1–2 年15.2%
  • 2–3 年11.1%
  • 3–5 年25.3%
  • 5 年以上15.2%

事故车龄中位数: 25 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2021 Lexus NX173.00.07
2021 Mercedes-Benz GLC6311.10.26
2021 Lexus RX7012.30.29
2021 Audi Q77112.50.3
2021 Mercedes-Benz GLE8815.50.37
2021 Audi Q59917.50.42
2021 BMW X510318.20.43
2021 BMW X310618.70.44

安全召回 (8)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V080000 · 2025-02-12

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.

风险: A high-voltage battery that overheats increases the risk of a fire.

处置: Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD 案号 23V842000 · 2023-12-13

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

风险: An overheated outlet or charging cable can increase the risk of a fire.

处置: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL 案号 22V753000 · 2022-10-07

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

风险: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

处置: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V742000 · 2022-10-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.

TIRES 案号 22V034000 · 2022-01-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

风险: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

处置: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM 案号 21V947000 · 2021-12-08

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.

风险: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.

处置: Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.

SEAT BELTS:REAR/OTHER:RETRACTOR 案号 21V606000 · 2021-08-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: An unsecured child restraint system can increase the risk of injury during a crash.

处置: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY 案号 21V295000 · 2021-04-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

风险: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

处置: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2021 款 Audi Q5 有多少投诉?

NHTSA 收到 2021 款 Audi Q5 共 99 条投诉,约每车龄年 17.5 条。

2021 款 Audi Q5 最常见的问题是什么?

最常见的类别是电气,占投诉的 27.3%。

2021 款 Audi Q5 有召回吗?

NHTSA 列出该年款 8 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2021 款 Audi Q5 现在还有人在投诉吗?

近 12 个月新增 24 条投诉,前 12 个月是 12 条,投诉速度在升温。

2021 款 Audi Q5 跟同类车比起来如何?

NHTSA 收到 2021 款 Audi Q5 的车主投诉共 99 条,折合每车龄年 17.5 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.42;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 36 名。与 Audi 其他车型相比,它的投诉率高 92%;与其他豪华 SUV相比则高 16%。