Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2021-01-06 y el 2026-08-28. Mediana entre el incidente y la presentación: 9 días.
Análisis
El año-modelo anterior (2020) registró 5,4 quejas al año, menos que este. El año-modelo siguiente (2022) registró 9,8 al año, menos que este. En sus dos primeros años en circulación, el modelo 2021 acumuló 42 quejas, un 31 % menor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Sistema eléctrico (27,3 % de las quejas), seguido de Motor (22,2 %) y Transmisión (13,1 %). Las quejas de Sistema eléctrico son aquí 1,7 veces más frecuentes que en el conjunto de vehículos seguidos. En las quejas de Sistema eléctrico, los dueños mencionan sobre todo “gateway”, “module”, “water”, “system structure” y “wet”. 2 quejas (2,0 %) describen un choque o incendio; los dueños mencionan 3 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 25 meses siguientes al inicio del año-modelo; el periodo más intenso fue el primer año (33 % de los incidentes). En los últimos 12 meses se presentaron 24 quejas nuevas, frente a 12 en los 12 meses anteriores: el ritmo va en aumento.
La NHTSA registra 8 retiros de seguridad para este año-modelo. El 54 % de las quejas corresponde a componentes cubiertos por un retiro. 1 investigación de la NHTSA cubre este año-modelo; la más reciente es «Pedestrian alert sounds» (abierta el 2023-01-27, cerrada el 2023-08-07).
Retiros de seguridad (8)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Número 25V080000 · 2025-02-12
Resumen: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.
Riesgo: A high-voltage battery that overheats increases the risk of a fire.
Solución: Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD Número 23V842000 · 2023-12-13
Resumen: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Riesgo: An overheated outlet or charging cable can increase the risk of a fire.
Solución: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL Número 22V753000 · 2022-10-07
Resumen: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Riesgo: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
Solución: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
BACK OVER PREVENTION:DISPLAY FUNCTION Número 22V742000 · 2022-10-05
Resumen: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Riesgo: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
Solución: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.
TIRES Número 22V034000 · 2022-01-26
Resumen: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Riesgo: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Solución: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM Número 21V947000 · 2021-12-08
Resumen: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Riesgo: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.
Solución: Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.
SEAT BELTS:REAR/OTHER:RETRACTOR Número 21V606000 · 2021-08-05
Resumen: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Riesgo: An unsecured child restraint system can increase the risk of injury during a crash.
Solución: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY Número 21V295000 · 2021-04-26
Resumen: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Riesgo: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
Solución: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
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Preguntas frecuentes
¿Cuántas quejas tiene el Audi Q5 2021?
Se presentaron 99 quejas ante la NHTSA por el Audi Q5 2021, unas 17,5 por año en circulación.
¿Cuál es el problema más común del Audi Q5 2021?
La categoría más común es Sistema eléctrico, con el 27,3 % de las quejas.
¿Tiene retiros el Audi Q5 2021?
La NHTSA registra 8 retiro(s) de seguridad para este año-modelo. 1 investigación de la NHTSA cubre este año-modelo; la más reciente es «Pedestrian alert sounds» (abierta el 2023-01-27, cerrada el 2023-08-07).
¿El Audi Q5 2021 sigue generando quejas?
En los últimos 12 meses se presentaron 24 quejas nuevas, frente a 12 en los 12 meses anteriores: el ritmo va en aumento.
¿Cómo se compara el Audi Q5 2021 con vehículos similares?
La NHTSA ha recibido 99 quejas de propietarios sobre el Audi Q5 2021, es decir 17,5 por año en circulación: muchas menos quejas de lo habitual para un vehículo de su edad (índice de quejas 0,42; 1,00 es el promedio de todos los vehículos seguidos). Entre los 85 vehículos del año-modelo 2021 que seguimos, ocupa el puesto 36 por menos quejas al año. Frente a otros modelos Audi, su tasa es un 92 % mayor; frente a otros SUV de lujo, es un 16 % mayor.