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2021 年款 Audi Q5 問題、申訴與召回

少很多 升溫

NHTSA 收到 2021 年款 Audi Q5 的車主申訴共 99 筆,換算每車齡年 17.5 筆,以同車齡的車來說申訴比一般車少很多(申訴指數 0.42;1.00 為全部追蹤車款的平均)。在我們追蹤的 85 款 2021 年款車中,它的每年申訴數由少到多排第 36 名。與 Audi 其他車款相比,它的申訴率高 92%;與其他豪華 SUV相比則高 16%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2021-01-06 與 2026-08-28 之間。 事故發生到提出申訴的中位延遲:9 天。

99申訴
17.5每車齡年申訴數
0.42申訴指數 對比全部追蹤車款
8召回
2.0%涉及碰撞或起火的比例
24近 12 個月

分析

前一年款(2020)每年 5.4 筆,比這一年款少。後一年款(2022)每年 9.8 筆,比這一年款少。2021 年款上路前兩年累積 42 筆申訴,比同年款車的平均低 31%。

最常見的問題類別是電系(佔申訴 27.3%),其次是引擎(22.2%)與變速箱/動力系統(13.1%)。電系類申訴在這裡的比例是全部追蹤車款的 1.7 倍。在電系類申訴裡,車主最常提到 “gateway”、“module”、“water”、“system structure”與“wet”。有 2 筆申訴(2.0%)提到碰撞或起火;車主通報 3 人受傷、0 人死亡。

一半的事故發生在年款起算 25 個月內;最集中的時期是第一年(佔 33%)。近 12 個月新增 24 筆申訴,前 12 個月是 12 筆,申訴速度在升溫。

NHTSA 列出這個年款 8 件安全召回。 有 54% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

申訴指數

  • 對比全部追蹤車款0.42
  • 對比 Audi 其他車款1.92
  • 對比其他 2021 年款0.46
  • 對比其他豪華 SUV1.16
  • 上路前兩年的申訴數 · 對比同年款平均 (42)0.69
  • 第 36 名/共 85 · 2021排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

Audi Q5 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 電系27 · 27.3% · 1.73×
  • 引擎22 · 22.2% · 1.0×
  • 變速箱/動力系統13 · 13.1% · 1.13×
  • 駕駛輔助系統9 · 9.1% · 1.59×
  • 內裝與配備6 · 6.1% · 0.68×
  • 燃油系統5 · 5.1% · 1.18×
  • 車身與結構5 · 5.1% · 0.56×
  • 輪胎、輪圈與懸吊5 · 5.1% · 2.05×

對比全部車款: 1.00 = 全部車款平均

電系 · 申訴中常見的詞

  • gateway9
  • module12
  • water9
  • system structure3
  • wet5
  • towed10

引擎 · 申訴中常見的詞

  • module7
  • spilled3
  • gateway3
  • wet4
  • engine13
  • towed8

變速箱/動力系統 · 申訴中常見的詞

  • gateway5
  • transmission malfunction4
  • module7
  • liquid3
  • technical4
  • water4

問題分類: 電系 · 引擎 · 駕駛輔助系統 · 內裝與配備 · 輪胎、輪圈與懸吊

申訴提出的年份

2021: 25 25 2021 2022: 17 17 2022 2023: 12 12 2023 2024: 11 11 2024 2025: 16 16 2025 2026: 18 18 2026
  • 通報碰撞: 2
  • 通報起火: 0
  • 受傷: 3
  • 死亡: 0

事故發生時的車齡

  • 1 年內33.3%
  • 1–2 年15.2%
  • 2–3 年11.1%
  • 3–5 年25.3%
  • 5 年以上15.2%

事故車齡中位數: 25 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2021 · 豪華 SUV

車款申訴每車齡年申訴數申訴指數
2021 Lexus NX173.00.07
2021 Mercedes-Benz GLC6311.10.26
2021 Lexus RX7012.30.29
2021 Audi Q77112.50.3
2021 Mercedes-Benz GLE8815.50.37
2021 Audi Q59917.50.42
2021 BMW X510318.20.43
2021 BMW X310618.70.44

安全召回 (8)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案號 25V080000 · 2025-02-12

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.

風險: A high-voltage battery that overheats increases the risk of a fire.

處置: Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD 案號 23V842000 · 2023-12-13

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

風險: An overheated outlet or charging cable can increase the risk of a fire.

處置: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL 案號 22V753000 · 2022-10-07

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

風險: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

處置: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

BACK OVER PREVENTION:DISPLAY FUNCTION 案號 22V742000 · 2022-10-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

風險: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

處置: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.

TIRES 案號 22V034000 · 2022-01-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

風險: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

處置: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.

ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM 案號 21V947000 · 2021-12-08

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.

風險: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.

處置: Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.

SEAT BELTS:REAR/OTHER:RETRACTOR 案號 21V606000 · 2021-08-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

風險: An unsecured child restraint system can increase the risk of injury during a crash.

處置: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY 案號 21V295000 · 2021-04-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

風險: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

處置: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2021 年款 Audi Q5 有多少申訴?

NHTSA 收到 2021 年款 Audi Q5 共 99 筆申訴,約每車齡年 17.5 筆。

2021 年款 Audi Q5 最常見的問題是什麼?

最常見的類別是電系,佔申訴的 27.3%。

2021 年款 Audi Q5 有召回嗎?

NHTSA 列出這個年款 8 件安全召回。 有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

2021 年款 Audi Q5 現在還有人在申訴嗎?

近 12 個月新增 24 筆申訴,前 12 個月是 12 筆,申訴速度在升溫。

2021 年款 Audi Q5 跟同類車比起來如何?

NHTSA 收到 2021 年款 Audi Q5 的車主申訴共 99 筆,換算每車齡年 17.5 筆,以同車齡的車來說申訴比一般車少很多(申訴指數 0.42;1.00 為全部追蹤車款的平均)。在我們追蹤的 85 款 2021 年款車中,它的每年申訴數由少到多排第 36 名。與 Audi 其他車款相比,它的申訴率高 92%;與其他豪華 SUV相比則高 16%。