Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2021-01-06 e 2026-08-28. Mediana entre o incidente e o registro: 9 dias.
Análise
O ano-modelo anterior (2020) registrou 5,4 reclamações por ano, menos do que este. O ano-modelo seguinte (2022) registrou 9,8 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2021 acumulou 42 reclamações, 31 % menor que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Sistema elétrico (27,3 % das reclamações), seguido de Motor (22,2 %) e Transmissão (13,1 %). Reclamações de Sistema elétrico são aqui 1,7 vezes mais frequentes do que no conjunto dos veículos acompanhados. Nas reclamações de Sistema elétrico, os donos mencionam sobretudo “gateway”, “module”, “water”, “system structure” e “wet”. 2 reclamações (2,0 %) descrevem colisão ou incêndio; os donos mencionam 3 feridos e 0 mortes.
Metade dos incidentes relatados ocorreu em até 25 meses após o início do ano-modelo; o período mais intenso foi o primeiro ano (33 % dos incidentes). Nos últimos 12 meses foram registradas 24 novas reclamações, contra 12 nos 12 meses anteriores: o ritmo está aumentando.
A NHTSA lista 8 recalls de segurança para este ano-modelo. 54 % das reclamações estão em áreas de componentes cobertas por um recall. 1 investigação da NHTSA cobre este ano-modelo; a mais recente é “Pedestrian alert sounds” (aberta em 2023-01-27, encerrada em 2023-08-07).
Recalls de segurança (8)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Número 25V080000 · 2025-02-12
Resumo: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.
Risco: A high-voltage battery that overheats increases the risk of a fire.
Solução: Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD Número 23V842000 · 2023-12-13
Resumo: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Risco: An overheated outlet or charging cable can increase the risk of a fire.
Solução: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL Número 22V753000 · 2022-10-07
Resumo: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Risco: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
Solução: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
BACK OVER PREVENTION:DISPLAY FUNCTION Número 22V742000 · 2022-10-05
Resumo: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risco: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
Solução: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.
TIRES Número 22V034000 · 2022-01-26
Resumo: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Risco: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Solução: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM Número 21V947000 · 2021-12-08
Resumo: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Risco: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.
Solução: Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.
SEAT BELTS:REAR/OTHER:RETRACTOR Número 21V606000 · 2021-08-05
Resumo: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risco: An unsecured child restraint system can increase the risk of injury during a crash.
Solução: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY Número 21V295000 · 2021-04-26
Resumo: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Risco: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
Solução: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
Como saber se o seu carro tem um recall pendente ›
Perguntas frequentes
Quantas reclamações tem o Audi Q5 2021?
Foram registradas 99 reclamações na NHTSA para o Audi Q5 2021, cerca de 17,5 por ano em circulação.
Qual é o problema mais comum do Audi Q5 2021?
A categoria mais comum é Sistema elétrico, com 27,3 % das reclamações.
O Audi Q5 2021 tem recalls?
A NHTSA lista 8 recall(s) de segurança para este ano-modelo. 1 investigação da NHTSA cobre este ano-modelo; a mais recente é “Pedestrian alert sounds” (aberta em 2023-01-27, encerrada em 2023-08-07).
O Audi Q5 2021 ainda gera reclamações?
Nos últimos 12 meses foram registradas 24 novas reclamações, contra 12 nos 12 meses anteriores: o ritmo está aumentando.
Como o Audi Q5 2021 se compara a veículos semelhantes?
A NHTSA recebeu 99 reclamações de proprietários sobre o Audi Q5 2021, ou seja, 17,5 por ano em circulação: muito menos reclamações que o habitual para um veículo dessa idade (índice de reclamações 0,42; 1,00 é a média de todos os veículos acompanhados). Entre os 85 veículos do ano-modelo 2021 que acompanhamos, fica em 36º lugar por menos reclamações ao ano. Em relação a outros modelos Audi, sua taxa é 92 % maior; em relação a outros SUVs de luxo, é 16 % maior.